Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products great, really pleased when eventually received after 2 weeks. Took 3 emails (all replied to quickly but first two I felt told don’t worry wait another few days) The 3rd email after 12 days... See more
Company replied
The cooling PJs are lovely. Unfortunately I was not sent the correct order, initially I was sent a random nightdress instead of the pyjamas trousers. Customer Service were very prompt to reply whe... See more
Company replied
I've bought 3 oodies for myself and family members and each time they've been great! They're so soft and comfy it's like wrapping yourself in your favorite blanket. Canada Post is kind of iffy on time... See more
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Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.5
Average
37K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They take forever to deliver and send…
They take forever to deliver and send you tracking which doesn’t even work!! They don’t deliver on time and also charge for a quicker delivery which doesn’t happen. Still waiting for goods from order a week ago and paid for 3 day delivery. Would not recommend. Customer service also just say wait!!!
May 19, 2026
Unprompted review
I purchased two items from The Oodie a…
I purchased two items from The Oodie a Luxe dressing gown and matching Luxe blanket. Both delivered promptly. The dressing gown had three dirty brown marks on the hoody, it was an easy and prompt exchange for a replacement one. The blanket had a hole on the seam where it hasn't been stitched properly, not something you expect from the luxury range! Whilst the items are nice I would say they were not the luxury quality that they were sold as, especially at the such a high price each. I have purchased many, many Oodies over the years and I do feel that the quality has sadly declined.
May 5, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your continued support over the years - it truly means a lot to us, and we really appreciate you taking the time to share such detailed feedback. We’re very sorry to hear about the issues you experienced with both your Luxe dressing gown and blanket. Receiving items with marks or faults is absolutely not the standard we aim for, and we completely understand your disappointment. While we’re glad to hear the exchange process for your gown was smooth, it’s certainly not the kind of experience we want you to have in the first place. We’re also genuinely sorry to hear that the blanket arrived with a seam issue and that the overall quality didn’t meet your expectations. Your feedback has been shared with our team internally, as it’s incredibly important in helping us improve. If you need any further assistance, please do not hesitate to contact our team at help@theoodie.com. Thank you again for your honesty and for being such a valued customer.
Take care,
Steph x
Cooling blanket
I brought the cooling blanket in hope it would help as I am having difficulty regulating my body heat since a kidney transplant 2 years ago.
It unfortunately didn't help at all
I woke up one day after sleeping under it absolutely freezing.
It felt like I had a swimming costume on.
Loved the vibrant colours
Your actual oodies tho make a great little gift. I get them on sale as I find the price to be a bit much
April 18, 2026
Unprompted review
Reply from The Oodie
Hi Kirsty,
Thank you so much for taking the time to share your experience - we’re really sorry to hear that the cooling blanket didn’t work as you’d hoped. We understand how frustrating that must be, especially when you’re trying to find something to help with temperature regulation. While the cooling effect can feel different depending on individual body temperature and environment, we’re sorry it left you feeling uncomfortable. We’re really glad to hear you loved the vibrant colours, and it’s wonderful to know our Oodies have made great gifts. If your blanket is still in as-new condition and you’d like to return it, you’re very welcome to do so through our self-service returns portal, which you’ll find at the bottom of our website under “Delivery and Returns.” If you have any questions or need assistance with the process, please don’t hesitate to reach out to our team at help@theoodie.com. Thank you again for your feedback and for giving us a try.
Take care,
Steph x
Small fit.. leopard pants for an 2xl/3xl they’re tight fit
Small fit
These pants are soft and luxurious but are too small
May 3, 2026
Unprompted review
Reply from The Oodie
Hi Denise,
Thank you so much for your feedback - we’re really sorry to hear that the fit wasn’t right for you. We completely understand how disappointing that can be, even though we're glad to hear you found them soft and luxurious. You’re absolutely welcome to return them for a full refund through our self-service returns portal. You can find this on our website by scrolling to the bottom and clicking on “Delivery and Returns.” If you need any help at all with the portal or the returns process, please don’t hesitate to reach out to our team at help@theoodie.com - we’re always happy to assist. We truly appreciate you taking the time to share your experience and hope we can provide a better fit for you in the future. 💛
Take care,
Steph x
Terrible customer service
Order some Oodie dressing gowns for Mothers Day with plenty of time for them to be posted for Mother’s Day and they never showed up. Oodie agreed to pay return shipping costs and refund however after I returned them, they then went back on their word and said they wouldn’t pay postage. And before they come back and say I didn’t return it properly, they did not specify in their email how I had to return it, they just said return it! Absolutely disgusting customer service. Do not bother with this company - go to Myer and buy something nice on sale in there instead
May 10, 2026
Unprompted review
Reply from The Oodie
Hi there,
We’re truly sorry to read about your experience, and we completely understand how frustrating and disappointing this must have been - especially around an important occasion like Mother’s Day. This is not the level of service we want any of our customers to receive. You’re absolutely right to expect clear guidance, and we sincerely apologise that the return process was not properly explained to you at the time. Returns are typically processed through our self-service returns portal on our website, rather than independently, and we regret that this wasn’t made clear in our communication with you. We also want to acknowledge the concern regarding postage costs. While a full refund for your order has already been processed, we agree that you should not have been left out of pocket. To make this right, we will arrange a manual refund to cover the additional return postage costs you incurred. We truly regret the confusion and the frustration this situation caused, and we appreciate you taking the time to share your feedback.
Take care,
Steph x
As always, delighted
As always, overjoyed with my purchases. Brilliant communication, brilliant delivery speed, brilliant packaging, brilliant pricing and most importantly, brilliant products. This time I bought the leopard print sherpa blanket and sherpa track pants in chocolate. Delightful experience again!!
May 3, 2026
Unprompted review
Reply from The Oodie
Hi Janet,
Thank you so much for your incredibly kind words - this absolutely made our day! We’re thrilled to hear that you’re overjoyed with your purchases again. Knowing that everything from communication and delivery to packaging and pricing continues to meet your expectations means the world to us.
Thanks again for your continued support! 💛
Take care,
Steph x
For Mothers Day
For Mothers Day I received a beautiful fluffy dressing gown and matching brushed material warm pjs. Everything fits so well, is so colourful and is great quality. Thanks so much.
May 10, 2026
Unprompted review
Reply from The Oodie
Hi Nicole,
Thank you so much for your lovely review! We’re delighted to hear that your Mother’s Day gift was such a hit. It’s wonderful to know the dressing gown and pyjamas fit perfectly and that you’re enjoying both the quality and the vibrant colours. That’s exactly what we aim for! We truly appreciate you taking the time to share your experience, and we hope you continue to stay cosy and comfortable in Oodie goodies. 💕
Take care,
Steph x
I love my blankets that I got
I love my blankets that I got. They're so soft and warm. They're good for sensory because of my disability. My night robe is okay but I wish there was like a button like in the front to add and then you could just put it over so it just stays like that because the Little thing that you have with it doesn't do a lot. I wish it was just a button. It would be so much better or something like that design or vocrail
May 15, 2026
Unprompted review
Reply from The Oodie
Hi Jacob,
Thank you so much for your kind words - we’re absolutely thrilled to hear how much you love your blankets and that they’ve been comforting and supportive for your sensory needs. That truly means a lot to us! We really appreciate your feedback about the robe as well. The suggestion of adding a button or velcro-type closure is a great idea and super helpful - we can definitely see how that would make it more secure and comfortable to wear. We’ll be sure to pass this along to our product team for consideration in future designs. Thanks again for taking the time to share your thoughts with us. ✨
Take care,
Steph x
I'll start with "i love my oodies" i…
I'll start with "i love my oodies" i have bought 6 over the years and they are great with no issues.
However after purchasing a pet oodie my opinion has changed. The product is very poor quality indeed especially for the price so I decided to return for a full refund which was not forthcoming, i was told i would only get 66% of my money back after they deducted delivery and return costs. Basically i've just paid oodie for let my dog try on one of their products. The product is very poor, sizing is wrong and the customer service and processes are not fair and I won't be purchasing any of their products again.
April 28, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for your continued support and for being such a loyal Oodie customer - we really appreciate you, and we’re so sorry to hear about your recent experience with the Dog Oodie. This is certainly not the experience we want for our customers. We’re disappointed to hear the product didn’t meet your expectations in terms of quality and sizing, and we completely understand your frustration regarding the return outcome. We’d really like the opportunity to make this right for you. Could you please reach out to me directly at help@theoodie.com and ask for Steph? I’ll personally look into your case and work with you to find a more suitable resolution. Thank you again for your feedback - it truly helps us improve, and we hope we can turn this experience around for you.
Take care,
Steph x
Ordered a gift for a friends birthday &…
Ordered a gift for a friends birthday & selected to be delivered to InPost as I won’t be at home to receive delivery. Unfortunately it was deemed lost as it wasn’t scanned in. Luckily enough customer service was excellent, Alice rectified & had a replacement sent out. Just a shame I missed out on giving my friend a gift on time.
April 27, 2026
Unprompted review
Reply from The Oodie
Hi Perrie,
Thank you so much for taking the time to share your experience - and we’re truly sorry for the inconvenience caused. We completely understand how disappointing it must have been to miss giving your friend their gift on time, especially for something as special as a birthday. That’s absolutely not the experience we want for our customers, and we’re very sorry this happened. While we’re so glad to hear that Alice and our customer service team were able to step in quickly, resolve the issue, and arrange a replacement for you, we know that doesn’t make up for the timing being affected. Your feedback really means a lot to us, and we’ll be sure to share it with our team as we continue to improve the delivery experience. Thank you again for your patience and kind words about our support team.
Take care,
Steph x
Issue with my purchase
I had an issue with my purchase that needed resolving. The Oodie Team responded so swiftly and kindly, and the issue was resolved quickly. Great customer service. The blanket I bought is super cute and so snuggly.
May 9, 2026
Unprompted review
Reply from The Oodie
Hi Vicky,
Thank you so much for your lovely review 💛 We’re really glad to hear that our team could step in quickly and help resolve your issue - providing fast and friendly support is so important to us. It means a lot to know you felt well looked after! And we’re even happier that you’re enjoying your new Oodie product. There’s nothing better than finding something that’s both super cute and incredibly snuggly. Thanks again for your kind words and support. ✨
Take care,
Steph x
Click Bait false advertising
I saw an advert to buy an oodie in the clearance section for $70, went to order and after the 1st step in checkout the item jumped from $70 to $101... I consider this click bait marketing and just shows the company cant be trusted
May 13, 2026
Unprompted review
Reply from The Oodie
Hi Tim,
Thank you for sharing your feedback - we’re really sorry to hear about your experience and understand how frustrating that must have been. We take concerns like this very seriously, and we sincerely apologise for any confusion caused around the pricing. This is certainly not the experience we want for our customers, and we’d really appreciate the opportunity to look into exactly what happened here. Could you please reach out to me at help@theoodie.com and ask for Steph? I’d love to investigate this further for you, including the specific product and promotion you saw advertised, and help clarify or resolve this properly. Thank you again for bringing this to our attention.
Take care,
Steph x
Easy website to use
Easy website to use, 4th Oodie product bought. The most awesome quality product
April 30, 2026
Unprompted review
Reply from The Oodie
Hi Ralf,
Thank you so much for your lovely feedback! We’re thrilled to hear you’ve found the website easy to use and that this is your fourth Oodie - that means the world to us. Knowing you love the quality of our products truly makes our day. Thanks again for your continued support, and we hope your new Oodie keeps you extra warm and cosy! 💙
Take care,
Steph x
Aramex poor service!
My rating has nothing to do with the Oodie product itself and is because of the courier service Oodie choose to use in WA. I did not receive my item which is a mothers day gift for my mother in law before mothers day because Aramex have held my package at their depot for a week. Aramex are known in WA for having poor service and slow unreliable delivery - a quick online scroll of reviews tells you that. If I had known Oodie use Aramex then I would not have placed an order. I did contact Aramax and Oodie regarding my order and yet I'm still waiting, not that it matters now really because it's no longer really needed.
May 7, 2026
Unprompted review
Reply from The Oodie
Hi Sarah,
We are sincerely sorry for the delay and for the frustration this has caused, especially as it meant your order did not arrive in time for Mother’s Day - we completely understand how disappointing that is. As advised via email on Friday, our team immediately launched an investigation with the courier to locate the parcel, however we are unfortunately still awaiting their response. Please rest assured that as soon as we hear back, we will contact you right away with an update. If the courier confirms the order has been lost in transit, we will of course organise a replacement or a full refund, whichever you prefer. We truly apologise again for the inconvenience and disappointment this situation has caused and appreciate your patience while we work to resolve this as quickly as possible.
Take care,
Steph x
Love these sleep tees
Love these sleep tees - the material is so soft yet cozy too. I’m quite a hot sleeper but find these keep me comfortable all night. Love the designs too - I have 4 and will be adding more in the future.
May 9, 2026
Unprompted review
Reply from The Oodie
Hi Debbie,
Thank you so much for sharing this! We’re so glad you’re loving the Sleep Tees - especially hearing they keep you comfortable as a hot sleeper while still feeling cosy. It’s amazing to know the softness and designs have been a hit, and having four already is the ultimate compliment. We can’t wait to see which ones you add next! 💙
Take care,
Steph x
Great customer service.
My experience with this company was fantastic.
The actual package was stolen from my property, and after reaching out and contacting the team they were already willing to reship before the shipping insurance.
And after going through some of the one star reviews, they just don't make sense.
I've had my oodie for a few years now, (The ones that got stolen were actually a gift for my partner) and it's fantastic It's super warm no issues with any stitching or anything like that and the customer service team have been great.
So genuinely I have no clue what the other people are on about.
May 1, 2026
Unprompted review
Reply from The Oodie
Hi TJ,
Thank you so much for taking the time to share this - we’re thrilled to hear you had such a positive experience. We’re really glad our team could step in quickly and help make things right, especially in such a frustrating situation. It means a lot to know you’ve loved your Oodie for years and continue to enjoy the warmth and quality. Your kind words about our customer service truly mean the world to us. Thanks again for your support. 💛
Take care,
Steph x
Gift for my nan
Bought the winter pjs for my nana and she loves them. She finds them super comfy and lightweight.
May 1, 2026
Unprompted review
Reply from The Oodie
Hi Bronwyn,
Thank you so much for sharing this - what a lovely gift idea for your Nan! 💛 We’re so happy to hear she’s loving her winter PJs and finding them comfy and lightweight. It means a lot to know they’re keeping her cosy and comfortable. Thanks again for choosing us and for taking the time to leave such a thoughtful review. 😊
Take care,
Steph x
Fake order fake shipping details
Fake shipping details, order details not correct; informed immediately. Tracking number given by this retailer is FAKE - Post Haste has no content for any shipping transaction. Charged business shipping without consent and has not arrived within claimed delivery timelines.
April 29, 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you for sharing your feedback. We take concerns like this seriously and would like to clarify the details of your order to avoid any confusion. Your order was successfully placed on 29 April. At checkout, an incorrect email address was provided, which meant the initial order confirmation could not be delivered. Once you contacted our Customer Support team, the email address was updated at your request and the order confirmation was promptly resent. Your order was dispatched on 1 May, and a valid tracking number was issued and sent to your updated email address. The shipment progressed within the stated delivery timeframe and was marked as delivered on 5 May. We can confirm that the shipping details provided were accurate and the carrier tracking information was legitimate and active. Regarding shipping charges, all shipping costs are clearly displayed at checkout prior to payment and require customer confirmation before an order can be placed. We understand that delivery and communication issues can be frustrating, and we’re always happy to assist if something doesn’t look right. Should you still have concerns, we encourage you to contact our Customer Support team directly so we can review this with you in detail.
Take care,
Steph x
Can Oodie get any better
Can Oodie get any better ? Fast delivery, great service and a absolutely fantastic product 💯 I love my Oodies and recommend them to everyone to buy !
April 24, 2026
Unprompted review
Reply from The Oodie
Hi Marie,
Wow, thank you for such an incredible review! 🙌 We’re so happy to hear you’ve had a great experience from start to finish, from fast delivery to service and, of course, your Oodies themselves. Knowing you love them enough to recommend them to everyone truly means the world to us. Thanks for being part of The Oodie family and for spreading the cosy vibes! 💖✨
Take care,
Steph x
The Oodie Never Misses
Obsessed with the new Oodie Puffer Jacket!! The fit is absolutely divine, cosy, flattering, and feels so premium. I own 30 Oodie products (no joke), and the quality has stayed incredibly consistent over the years, which is why I keep coming back. Every house party we host somehow ends up with everyone wearing an Oodie, and living in Adelaide where it can get pretty windy, they’re honestly unbeatable for warmth and comfort. Delivery was super smooth, and this jacket has instantly become a staple. The Oodie never misses, forever obsessed and always recommending 💖
March 30, 2026
Unprompted review
Reply from The Oodie
Hi Paris,
We are beyond thrilled to hear how much you’re loving the Puffer Jacket (and wow… 30 Oodie products! 🙌). Knowing that our quality, comfort, and cosiness have stayed consistent for you over the years truly means the world to us. The fact that your house parties turn into full‑blown Oodie takeovers is honestly iconic! We love hearing that the jacket has already become a staple and that delivery was smooth too. Thank you for your continued support, your recommendations, and for being such a huge part of The Oodie family. We’re forever grateful, and forever obsessed right back! 💖
Take care,
Steph x
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