Poor quality products complemented with poor quality customer service
Still waiting for a response from this company not heard a thing since I emailed weeks ago.
January 28, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.3
Poor
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a very bad experience with Oraia
Had a very bad experience with this company. I ordered two Smeg coffee cups on the 25th November with the site suggesting 5-7day delivery time. I chased the order three times via their email as there was no contact number leading up to Christmas with no response at all. I then emailed again requesting a refund but again no response. I then decided that I would contact my bank to then, on 26th December receive a shipping update from oraia so I then waited. I finally received the cups today 7th January 2025. Totally disgusted by the lack of contact from them and please don't believe in their 5-7 day delivery!
January 7, 2025
Unprompted review
Scam scam scam
Scam scam scam. You wont receive product and they wont answer emails. Avoid at all costs
November 23, 2024
Unprompted review
Failure to supply goods
I ordered a Smeg Coffee Tumbler on 1st Dec....It was listed as in stock and Fast Track Delivery....It is now 20th December, the Tumbler has not been dispatched and i have received no reply to two queries via their "Contact Us" address....I am now not expecting to receive any goods from them.
December 20, 2024
Unprompted review
If I could give NO stars I would
If I could give NO stars I would. Do NOT buy from this company. You will not receive your order. They don’t answer your email. BEWARE
December 19, 2024
Unprompted review
Total scam company ! The Oraia.com
On Facebook advertising SMEG coffee mugs . Placed an order , money taken from my credit card , e mail received with order number , updated on 26th November with a useless tracking number which has not changed since then . E mails ignored , their Contact Us form filled in four times . Nothing at all .
Total scam . Disgraceful . So disappointing .
November 24, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.