Thepelletshop Reviews 

The are the slowest shipping I've ever dealt with. Literally order on Friday and still hasn't shipped. That more than a half a week before it ever leaves the company. They advertise 1 day possessing. That is a lie.

I used their chat function to inquire about the status of a 5K compressor I had ordered. After about five minutes of being told that they had no information on when the compressor would ship, without being told why, I asked the chat agent to connect me with someone else and asked for the agent's name. (Rep would not provide her name until asked three or four times over about a 20-25 minute period.) So I called the company directly, and got good information from someone in their shop, who was polite, informative, and professional. I then got back on the chat to ask the rep for contact information for management so that I could initiate a complaint specifically about the bad chat experience and nothing else. I praised the man to whom I spoke and confirmed that the order stood, as placed. I just wanted to know when I was likely to get it. My only problem was with her poor customer service. The rep cancelled the order anyway and told me to "do better." The service was so over-the-top terrible that it was almost funny. I ordered my 5K compressor from another source, no worries, but be prepared for poor communication, bad customer service, and spiteful cancellations if you complain. (I have further details and screen shots that I will share with anyone who is interested.)

I have ordered a large caliber air rifle and pellets from them in the past. Both orders were quickly processed and shipped.

Place is a bunch of liers. They tell you to wait on a purchase cause a sale coming up then back out on their words. Then they justify their evil behavior like hypocrites. Dont buy here! They are Satan's army among us. This is a real experience with them.

With our bat hunting season underway, I needed a particular part for my pcp rifle which was out of stock on every major online platforms. Those who had it would not ship it to my country. Out of desperation, I contacted The PelletShop and was greeted by Maria. She went out of her way to source me the parts and shipped it to me ontime. This type of service exceeded my expectations. I will do all my business in the future with ThePelletShop. Trust me on this one.

Clearly The Pellet Shop would rather have satisfied customers than just making a buck.

I was planning on buying several tins of slugs for our Huben GK1, and asked if they knew how those slugs performed in that pistol.

They explained that those slugs were undersized for the GK1. We really appreciate their honesty.

We purchased an AEA 7000 PSI compressor. It was shipped the day I ordered it and is a joy to use.

My go to for everything PCP related. Always strive to make their customers happy with freebies, deals, and service. Rest easy when buying from TPS. A++

-AO

Absolutely garbage ordered off them and after paying for the product the next day I get an invoice for £40 for delivery apparently they can’t work out the shipping cost prior to accepting your order
Only good thing was they refunded immediately maybe because I paid with PayPal who knows

Placed an order and it was shipped in under 24 hours. Great customer service. Thanks Maria.

The much anticipated FX Panthera 700 in .22cal is on backorders in all of the stores I talked to, but The Pellet Shop had in stock, so I ordered one yesterday, and I'm receiving the gun today! Not only that, they had all the perfect slugs that I was looking for at competitive prices.
Overall, it was a very positive shopping experience. I recommend the Pellet Shop.