I have been happy with how my 3 dogs - 2 pomeranians and a Besenji mix have taken to the powder. All 3 seem to enjoy the addition to their food bowls once a day. However, I don't see any improvement... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more
Company replied
I've tried 2 different kinds: Allergy and Immune Chew as well as Probiotic Chew. The probiotic one seems a bit dry compared to the other; Allergy and Immune looks like a little chunk of sausage. I hav... See more
Company replied
I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
Company replied
Company details
- #53 of 70 best companies in Pet Store
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
15K reviews
Asks customers to review
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Always on time and our Lexi girl loves…
Always on time and our Lexi girl loves the Salmon treats
August 15, 2026
I have been using Pet Lab Pro Bright…
I have been using Pet Lab Pro Bright Advanced dental powder for my dogs for about 3 months and it has worked great. The stains on their teeth are gone. They are white again. It has saved me from having to take them to the vet to have their teeth cleaned. I highly recommend this product.
August 15, 2026
Our dogs breath is so much better
Our dogs breath is so much better! Delivered right on time each month.
May 19, 2026
I have ordered the antibiotic chew for…
I have ordered the antibiotic chew for a few years but my subscription was canceled and went through hell to get back but way to much work to renew I have canceled my subscription and getting product through eBay for less than half the price
August 22, 2026
Unprompted review
Been using this for a month and a half…
Been using this for a month and a half now with no results not buying again. Also some how we got put on auto delivery with out asking. They straighten it out but that should not have happened be ware. Also no phone # to call either.
July 1, 2026
Unprompted review
This product has really helped my 3…
This product has really helped my 3 dogs. It’s easy for them to take it!! I’m very glad it works so well!!
August 15, 2026
The package was delivered to the house…
The package was delivered to the house next door which is an abandoned house! I didn’t discover until 2 days later!
August 18, 2026
The dogs love the probiotic chews
The dogs love the probiotic chews! The tear stains are much less and ear infections less intense
August 21, 2026
expensive and does not work
August 21, 2026
Great product
We have been purchasing the probiotic for years now
My dogs love them and come running as soon as the jar is picked up.
August 14, 2026
Our senior dog who began limping and…
Our senior dog who began limping and laying around has lost his limp and is more eager for short walks in our neighbourhood
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They always work with my schedule of…
They always work with my schedule of traveling and adjusting my mailing dates. My dogs stomach is normal with the probiotics. Awesome people
August 13, 2026
Reply from PetLabCo.
Hi Leonard,
We are so happy to hear that we can work with your schedule and that your dog's stomach is doing well with the probiotics! Thank you for sharing your wonderful feedback.
Kind regards,
PetLabCo.®
Really works!
Website is easy to navigate, and customer service is great! Products really do work! Delivery was pretty quick. Easy to order.
August 21, 2026
Reply from PetLabCo.
Hi Victor,
We are so happy to hear that you found our website easy to navigate and that our customer service was great! We're also thrilled that our products are working well for you and that delivery was quick. Thank you for your kind words!
Warm regards,
PetLabCo.®
Helpful
They took care of me and my dog Stella. Got a replacement order on its way and hopefully i will receive it soon. Thank you Petlab co
August 20, 2026
Reply from PetLabCo.
Hi Anthony,
We are so happy to hear that we were able to assist you and Stella. We appreciate you being a part of our community and thank you for your patience.
Kind regards,
PetLabCo.®
Dog has been on pet lab for a year
Dog has been on pet lab for a year. Dog is chewing at paws again.
August 13, 2026
Reply from PetLabCo.
Hi Heather,
We appreciate you sharing your experience. We understand how concerning it can be when your pup isn't seeing the same results as when they first started off with our supplement. A team member will be reaching out to you privately.
Best regards,
PetLabCo.®
It works
It works! And she loves them. She’s very picky so these are great! Definitely recommend!
November 3, 2025
Reply from PetLabCo.
Hi Darla,
We are so thrilled to hear that our product is working well and that your picky pup loves them! Thank you for your wonderful recommendation.
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi PJ,
We appreciate your feedback and understand the importance of timely delivery. We are always working to improve our scheduling.
Warm regards,
PetLabCo.®
With only 1 month of use
With only 1 month of use, I think I’m already seeing improvements with less itching and better poos.
August 20, 2026
Unprompted review
Reply from PetLabCo.
Hi Olivia,
We're so happy to hear about the positive changes you're seeing in such a short time! It's wonderful to know our product is making a difference. Please keep us in the loop on your pup's progress!
Warm regards,
PetLabCo.®
I got it and nothing was missing!
August 13, 2026
Reply from PetLabCo.
Hi Mark,
We're so happy to hear that everything arrived exactly as expected! We appreciate you taking the time to share your positive experience.
Best regards,
PetLabCo.®
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