Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been happy with how my 3 dogs - 2 pomeranians and a Besenji mix have taken to the powder. All 3 seem to enjoy the addition to their food bowls once a day. However, I don't see any improvement... See more
Company replied
Trying to extend my auto delivery. With the loss of one dog, I have too much stock and your system doesn’t allow for stopping delivery without cancellation. Quite aggravating because I just want to ca... See more
Company replied
I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
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Company details
- #54 of 71 best companies in Pet Store
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The package was not placed near my door…
The package was not placed near my door was dropped on my walkway out in the open.
August 12, 2026
I believe I have found a reputable…
I believe I have found a reputable company with much knowledge and Veterinarian involvement in providing my pups with the best resolution for their dental and joint problems. Their website is easy to navigate and they have info on ingredients, dosages, expected outcome. The prices and free shipping make ordering even better. It would be wonderful if Petlab would donate to the needs of animals.
August 12, 2026
It works!
I had used the dental formula for several years and had received comments from my vet that my small dog’s teeth and gums were surprisingly healthy for her age and breed. I had then run out and not reordered so I didn’t use it for about 6 months. At my semiannual vet visit recently the vet said her teeth had quite a bit of tarter buildup. I reordered the dental supplement immediately and I will continue using it. Proof is in the pudding!
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from PetLabCo.
Hi Enrique,
Thank you so much for your kind words. We are so glad it has been easy to order. We appreciate you being a part of community!
Regards,
PetLabCo.®
you guys are great your product is…
you guys are great your product is awesome my pup loves them keep up the great work !!!
August 10, 2026
Reply from PetLabCo.
Hi Dennis,
Thank you so much for your kind words. We are so happy your dog is loving them and our team has been helpful! We appreciate you sharing your experience.
Regards,
PetLabCo.®
Have tried to cancel for several of…
Have tried to cancel for several of your mailings emailed tried calling and you keep sending them and charging us ! I have 3 un opened bags !!! Would love to send them back get refund and stop the resending of your products! My pups hate it !
July 19, 2026
Reply from PetLabCo.
Hi Verakay!
We are so sorry you have had this experience. While we weren't able to locate any phone calls or messages from you in our system, we would be happy to assist you with this.
Our team can be reached here:
Phone: 1-866-473-8522
Email: help@thepetlabco.com
We are sorry to hear your dogs aren't a fan of the product. We understand all dogs are unique, including their tastes.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
why can't you leave zero stars
why can't you leave zero stars? ordered a single container was billed and received 6. not through first container and now i have another order which i ddin;t request shipped.... this is horrible and I do not recommend this to anyone
August 10, 2026
Unprompted review
Reply from PetLabCo.
Hi Patrick,
We are so sorry to hear about your experience. That would be very frustrating and is not what we want for our customers. We would love the opportunity to look into what happened here. Can you please share your order number so we may locate your account and assist you further?
Thank you so much for bringing this to our attention. We hope to hear back from you soon.
Best regards,
PetLabCo.®
The service is great and my dog has…
The service is great and my dog has benefited from the product.
August 10, 2026
Reply from PetLabCo.
Hi Bonnie,
We are so happy to hear about your experience. We are glad our team has been helpful and you are seeing the benefits for your dog. Thank you for taking the time to share this wonderful feedback!
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi there!
Thank you so much for your wonderful feedback. We are so happy to hear you are seeing the benefits for your dog. We appreciate you being a part of our community.
Regards,
PetLabCo.®
IIam very happy with the probiotic
IIam very happy with the probiotic. My dog does not show symptoms of allergies anymore. I only had to change shipment frequency. It seemed like I was being sent full shipments every few weeks.
August 10, 2026
Reply from PetLabCo.
Hi Kerryanna,
We are so happy to hear that the probiotic has made such a positive difference for your dog! We appreciate you sharing your experience and are glad we could help.
Kind regards,
PetLabCo.®
Great products
Always delivered on time with plenty of information about each product with a great price for subscriptions.
March 22, 2026
Reply from PetLabCo.
Hi Dustin,
We're so glad to hear that our timely deliveries and product information are meeting your expectations, especially with our subscription prices. Thank you for your wonderful feedback!
Warm regards,
PetLabCo.®
Need to suspend account.. no response.
I have sent multiple emails asking for my account to be put in hold or suspended, as my dog is in palliative care and is only taking these 1/4 at a time. I now have 4 unopened packages and she will never get through them all. I would like to terminate my account all together. The product is amazing!! The responsiveness from the company - not as great.
August 8, 2026
Reply from PetLabCo.
Hi there,
We are sorry to hear you have had this experience. That is certainly not what we want for our customers. We were not able to locate any recent messages from you, but our team would be happy to assist you with this.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Reply from PetLabCo.
Hi Natalia,
We are so happy to hear that you are pleased with the quality of our products and that you had a great experience with our service! Thank you for sharing your positive feedback. We appreciate you being a part of our community!
Warm regards,
PetLabCo.®
My dog 🐕 it’s cleaning his teeth and…
My dog 🐕 it’s cleaning his teeth and his breath smells better
July 22, 2026
Reply from PetLabCo.
Hi Nora,
We are so happy to hear you are seeing the benefits for your dog. Thank you for sharing your experience!
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi there!
We are so happy to hear our supplement is working well for your dogs. Thank you for sharing your positive experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Happy Doggo!
We started giving PetLab to our Shepherd/Lab mix after she began having hip issues much earlier than we ever expected. We were hoping for some improvement, but the difference has been incredible. She’s back to running, playing, and chasing around with her sister like there’s no tomorrow. Seeing her happy, active, and enjoying life again has been such a relief. We’re so grateful for the positive change and would definitely recommend PetLab to anyone looking to support their dog’s joint health.
August 9, 2026
Reply from PetLabCo.
Hi Shelley,
We are incredibly happy to hear about your Shepherd/Lab mix's progress after using our Joint Care Chews. It's truly wonderful to know that she's back to her playful self, enjoying life with her sister. Seeing pets active and happy is precisely what we aim for, and your feedback is incredibly rewarding. We appreciate you sharing your positive experience and recommending our products to others. Thank you for allowing us to be a part of her wellness journey.
Warm regards,
PetLabCo.®
dental powder
So far my dog loves the dental powder and the probiotics. Waiting to see results from the dental powder. It"s only been a weeks
August 9, 2026
Unprompted review
Reply from PetLabCo.
Hi Julie,
We are so happy to hear your dog is enjoying ProBright and the Probiotic Chews so far. Please feel free to keep us updated on your dog's progress. We can't wait to hear all about it!
Warm regards,
PetLabCo.®
I tried PetLabCo.’s probiotic chews
I tried PetLabCo.’s probiotic chews, to help with my dog’s itchy skin. Due to a first time customer promotion, I bought six months of chews and was told to use consistently for 90 days to see results. We’re on our sixth month and haven’t noticed any improvement. Huge disappointment!
March 18, 2026
Reply from PetLabCo.
Hi Liz,
We are sorry to hear you have not seen the desired results. We understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
I was told to try the ProBright tooth…
I was told to try the ProBright tooth cleanser by a groomer- I am so excited for the amazing results! Both my dogs - 13 year old and 14 year old Shelties teeth are noticeably cleaner after just 6 days! SIX DAYS!!!!
August 8, 2026
Unprompted review
Reply from PetLabCo.
Hi Charlotte!
We are absolutely thrilled to hear about the amazing results you've seen with our ProBright! It's wonderful that your Shelties' teeth are noticeably cleaner already. We appreciate you sharing your positive experience!
Warm regards,
PetLabCo.®
Reply from PetLabCo.
Hi Fabricio,
We are so happy to hear you are seeing the results for your dog. Thank you so much for taking the time to share your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
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