The reason why you got a four star is because I left my package in an unsecured lobby where it could’ve been picked up by somebody else. A neighbor hand delivered it to me, which saved me from somebod... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more
Company replied
Trying to extend my auto delivery. With the loss of one dog, I have too much stock and your system doesn’t allow for stopping delivery without cancellation. Quite aggravating because I just want to ca... See more
Company replied
The orders are timely. We’ve been using the probiotics for dogs. Our dog doesn’t like them on their own. She’s a very picky eater. But they are easy enough to crumble into her food. She doesn’t always... See more
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Company details
- #54 of 70 best companies in Pet Store
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
14K reviews
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So far so great! ProBright advanced
I bought this not thinking it would work (pro bright advanced), because my 5 year old whippet pit mix has awful teeth. Despite everything I’ve tried, this is WORKING. I used to brush her teeth multiple times a week, use coconut oil, even a tarter scraper to try and get it off. Nothing worked. I’m on month 2 and have been seeing results like crazy. All of her thick, yellow/ brown tarter is vanishing and scraping right off. Before she could hardly eat kibble without crying literal tears, now she eats it no problem. I wish I could submit pictures to this review for proof. Absolutely insane how well this product works. I’ll be curious to see if it helps her gum inflammation too. I will note that dogs with sensitive stomachs may not tolerate it, but that’s a common thing with brown algae in dogs. If so start with a tiny bit until they work up their tolerance.
July 1, 2026
Unprompted review
Reply from PetLabCo.
Hi Lexi,
We are so happy to hear about the incredible progress your whippet pit mix has made with our ProBright Advanced! It's truly rewarding to know that after trying so many other methods, our product is finally making a difference.
We understand how frustrating it can be when previous attempts haven't yielded results, and we are delighted that you decided to take a chance with our ProBright Advanced.
Thank you so much for taking the time to share your experience. We truly appreciate you being a part of our community!
Regards,
PetLabCo.®
Makes me dogs breath smell good
Makes me dogs breath smell good. Seems like it's keeping the tartar at bay. Very happy with products.
June 18, 2026
Reply from PetLabCo.
Hi Melissa,
Thank you so much for sharing your experience. We are so happy to hear you are seeing the benefits for your dog. We know how important good oral hygiene is to your dog's health. Thank you so much for being a part of our community.
Regards,
PetLabCo.®
Got what I ordered in just a few days
July 28, 2026
Reply from PetLabCo.
Hi Tom,
We are so happy to hear about your experience. We understand just how important timely deliveries are when it comes to your dog's supplements. We appreciate you being a part of our community!
Regards,
PetLabCo.®
disappointed with results
My dog has been on the probiotic since February and we have been diligent to ensure he did not miss a day as we were so hopeful this would work based on reviews. Unfortunately, we have not noticed any change in his behaviour when it comes to chewing his feet in the 6 months he has been taking the probiotic. He is still taking the product until he has finished it.
July 29, 2026
Reply from PetLabCo.
Hi there!
Thank you for your feedback - it means a lot to us.
We’re sorry to hear that you haven't seen the desired results. Supplements can take up to 90 days of consistent use to deliver their full benefits, though we understand every dog is unique. We would love the opportunity to help you explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
My credit card was stolen and used to…
My credit card was stolen and used to purchase pet products from this company. When I called them to cancel the order and they refuses. They claimed they could not cancel it because I didn’t have the email from the order. The email would be from the thief who placed the order, of course I don’t have that. I provided them with all the other information including credit card number, address associated with said card, and amount of the charges. They still refused. So now a fraudster is enjoying their stolen pet products. Greed over integrity.
August 2, 2026
Unprompted review
Reply from PetLabCo.
Hi Darcy,
We are deeply sorry to hear about your experience, and we completely understand your frustration.
We hope the resolution we've since provided has helped address your concerns. As a trusted pet health partner, we're always here to support you and are happy to help if you need anything further.
Warm regards,
PetLabCo.®
Great product BUT Customer service…
Great product BUT Customer service needs an update
About 3-4 years ago when I noticed my dogs limping in his walks & literally crying during winter season . I started looking around what’s the best supplement to help my dogs issue PETLAB jointcare did that , noticed the changes after I think 4-6 weeks on it . Thankful & happy with the results since it’s not cheap but it’s really worth it.
Now with PETLAB customer service that’s where I got turned off luckily I subscribed it through AMAZON that fixed the issue I’m in wiith PETLAB.
July 1, 2026
Unprompted review
Reply from PetLabCo.
Hi Mary Jean,
Thank you so much for sharing your experience. We are so happy to hear you are seeing the benefits with our Joint Care Chews for your dog. We are honored to be a part of his wellness journey.
We are sorry to hear your experience with our customer service team missed the mark. We take feedback like this very seriously and would love the opportunity to learn more.
If you are open to it, would you mind responding to the request we have sent for more information?
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Lisa,
We are sorry to hear about your experience. We understand how frustrating that would be. We were unable to locate any cancellation requests associated with your account.
You can cancel your subscription at anytime from your account portal here: https://account.thepetlabco.com/login
Our team is also available to help with cancelation requests and is available at:
Phone: 1-866-473-8522
Email: help@thepetlabco.com
We take concerns like this very seriously and a member of our team will be reaching out to you directly to better understand what happened.
Thank you so much for bringing this to our attention.
Regards,
PetLabCo.®
I think the they are working
My 10 year-old Westie has always had problems with brown feet as always licking them and problems with mucky ears, dispute numerous vet visits.
She’s been on the PetLabCo Chew for about six weeks and I can’t believe the difference in her.
I know it’s early days but I’m really hoping this is going to help her especially as she gets older.
August 3, 2026
Unprompted review
Reply from PetLabCo.
Hi Mandy,
We're so happy to hear about the positive changes you've seen in your Westie! It's wonderful to know our Probiotic Chews are making such a difference. We hope she continues to thrive and are honoured to have a small role in her wellness journey.
Regards,
PetLabCo.®
ProBright Advanced
I have been using the ProBright Advanced powder for several months. The stuff really works! My dogs teeth have become tarter free. I highly recommend this product to anyone who wants to get the pet's mouth clean and fresh.
August 2, 2026
Unprompted review
Reply from PetLabCo.
Hi David!
We're so happy to hear that ProBright Advanced has made such a positive difference for your dog's oral health! Thank you for recommending our product. We appreciate you being a part of our community!
Regards,
PetLabCo.®
We're new to this product
We're new to this product, but so far so good. My dogs like the probiotic tablets which is important, as for the results, we'll have more to share in time.
July 13, 2026
Unprompted review
Reply from PetLabCo.
Hi Janet,
Thank you so much for the update! We are so happy to hear your dogs are liking the Probiotic Chews so far. We know how frustrating it can be when our dogs won't eat what is offered, so it's great to know they enjoy it. Thank you for sharing your experience and please be sure to keep us updated on their progress. We can't wait to hear all about it!
Regards,
PetLabCo.®
It really helps!
We have been using several products to help our labrador get through the itching and all the effects of having an allergy. we’ve spent a fortune. We took her to a special allergist. The truth is this product seems to help a great deal with the allergy and her itching, etc. She’s a big girl 91 lbs and as I said, we’ve tried just about everything I wouldn’t suggest you take your dog off of anything You’ve got them on from the veterinarian, but you should try the pet Lab allergy chews. My girl is seven years old and I am so glad we have found this for her. It really does help!
March 19, 2026
Reply from PetLabCo.
Hi JoAnna,
We are so happy to hear that our chews have made such a positive difference for your sweet Labrador, especially after all the challenges you've faced.
We understand how frustrating it can be to try numerous products without success, and we're glad our product has brought your girl some relief.
We appreciate you sharing your experience and recommending us to others. Thank you for being a part of our community!
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Tony,
Thank you so much for sharing your experience! We are so happy to hear your dog's supplements arrived quickly. We know just how important timely deliveries are. Thanks for being a part of our community!
Regards,
PetLabCo.®
The reason why you got a four star is…
The reason why you got a four star is because I left my package in an unsecured lobby where it could’ve been picked up by somebody else. A neighbor hand delivered it to me, which saved me from somebody stealing it please work on sending the product through USPS Fed X or UPS.
June 18, 2026
Reply from PetLabCo.
Hi there!
We appreciate you sharing your delivery experience with us. We are truly sorry to hear that your package was left in an unsecured location, causing concern. We understand how frustrating this must have been, and we are grateful to your neighbor for ensuring its safe delivery. We appreciate your feedback and will ensure it is raised with the team.
Thanks for being a part of our community!
Regards,
PetLabCo.®
Great product and dependable service
July 23, 2026
Reply from PetLabCo.
Hi there,
Thank you so much for your kind words. We are so happy to hear you are seeing the benefits and have found our team helpful. We appreciate you taking the time to share your experience!
Regards,
PetLabCo.®
My dog is still itching and scratching…
My dog is still itching and scratching paws are still red and inflamed
July 23, 2026
Reply from PetLabCo.
Hi Loren,
We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options. Someone from our Customer Experience team will reach out to assist shortly.
Thank you so much for sharing your experience!
Regards,
PetLabCo.®
I'm not a vet so I can't tell you why…
I'm not a vet so I can't tell you why it's working so well. All I can say is that we went from having a dog with a very sensitive stomach, to having a perfectly healthy dog. Thanx guys
July 23, 2026
Reply from PetLabCo.
Hi there,
We're so happy to hear that our product has made such a positive difference for your dog! It's wonderful to know that your furry friend is now living their best healthy life. Thank you for sharing your fantastic experience with us.
Warm regards,
PetLabCo.®
Reply from PetLabCo.
Hi Diana!
We're so happy to hear your Sativa enjoys our products! We appreciate your wonderful feedback.
Kind regards,
PetLabCo.®
I have an elderly female dog
I have an elderly female dog, and ever since I started giving her probiotics, she seems calmer; she doesn't scratch much, has plenty of energy, and doesn't have a strong odor. The benefits I've seen since starting her on probiotics are incredible.
June 18, 2026
Reply from PetLabCo.
Hi Susan,
Thank you so much for sharing your experience. We are thrilled the Probiotic Chews have been beneficial for your elderly dog. We are honored to be a part of her wellness journey! Thank you for being a part of our community.
Best regards,
PetLabCo.®
Subscriptions come too often and barely…
Subscriptions come too often and barely let me modify them (only a one-day warning, which I miss!). Too much product for 2 dogs who eat once daily.
July 22, 2026
Reply from PetLabCo.
Hi there!
Thank you so much for sharing your experience. We are sorry to hear you haven't been able to edit your subscription.
We provide an account portal where you can manage and edit your subscription at anytime. Here is the link for you convenience: https://account.thepetlabco.com/login
We also send renewal reminders 7 days before your scheduled renewal date. If you haven't seen these reminders, please check your spam or junk folder.
A member of our team will be reaching out shortly to provide further assistance. Thank you for bringing this to our attention.
Warm regards,
PetLabCo.®
Good Product
July 21, 2026
Reply from PetLabCo.
Hi Jocelyn,
Thank you so much for your kind words. We are thrilled to hear you are happy with our product. Thank you for being a part of our community!
Regards,
PetLabCo.®
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