Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been happy with how my 3 dogs - 2 pomeranians and a Besenji mix have taken to the powder. All 3 seem to enjoy the addition to their food bowls once a day. However, I don't see any improvement... See more
Company replied
The orders are timely. We’ve been using the probiotics for dogs. Our dog doesn’t like them on their own. She’s a very picky eater. But they are easy enough to crumble into her food. She doesn’t always... See more
Company replied
I've been trying to cancel my subscription with you guys for months I can't get into the website it won't let me verify my account you don't have a 1-800 number you don't have an open chat line You'v... See more
Company replied
Company details
- #53 of 70 best companies in Pet Store
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like the product and it's probably…
I like the product and it's probably helping my dog but I don't know for sure. Always delivered on a timely basis. I didn't realize that I was locked into buying the product on an ongoing basis and I may not have ordered it if I knew that was the case. At some point I'm going to have to evaluate whether it's truly helping my dog to determine whether to continue or not.
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from PetLabCo.
Hi there,
We're so glad to hear you had such a positive experience with us and found our team helpful. Thank you for your kind words!
Regards,
PetLabCo.®
Always arrives on time & product is…
Always arrives on time & product is great quality.
August 19, 2026
Reply from PetLabCo.
Hi there!
We're so happy to hear that your orders consistently arrive on time and that you are pleased with the quality of our product. We appreciate your positive feedback! Thank you for being a member of our community.
Warm regards,
PetLabCo.®
In the first week
In the first week, my mixed breed/large sized dogs were licking their paws and by week two, they were scratching less. There are scheduled deliveries that help you stay on time and on track as well.
August 24, 2026
Reply from PetLabCo.
Hi Breanna,
We are so happy to hear that your dogs are experiencing relief and that our scheduled deliveries are helping you stay on track. Thank you for sharing your positive experience with us!
Warm regards,
PetLabCo.®
I closed my account due to pet passing…
I closed my account due to pet passing but somehow it was reopened. I've asked to close the subscription but I won't get anything for a couple of months then I receive merchandise that i never ordered. Then I call and the subscription is canceled then 2 months later I get the merchandise again and I have to go through the same process over. I want to cancel my subscription PERMANTLY!!!!
August 18, 2026
Fast shipping great products
August 25, 2026
Reply from PetLabCo.
Hi Adam,
Thank you so much for sharing your experience. We know just how important fast shipping is when it comes to receiving your pet's supplements. We appreciate you being a part of our community.
Regards,
PetLabCo.®
The package came as directed
The package came as directed, but the Post Office told me, I need to change the mailing address to P.O. Box 602, Northville, New York 12134, instead of my physical address.
August 16, 2026
Reply from PetLabCo.
Hi Linda,
Thank you so much for letting us know!
We offer Customer Portals in which you can update your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Someone from our Customer Experience team will follow up with you shortly to provide further support.
For your safety, we do recommend you remove or edit this review to not include the address.
Regards,
PetLabCo.®
I have a 10 year old Cane Corso that…
I have a 10 year old Cane Corso that was licking her feet all the time. I started her on the PetLab probiotic and problem solved. They must taste good too, see takes them with no hesitation.
August 6, 2026
Reply from PetLabCo.
Hi Benita,
We are so happy to hear that our Probiotic Chews have made such a positive difference for your Cane Corso! It's wonderful to know she enjoys taking them too. Thank you for sharing your experience with us.
Regards,
PetLabCo.®
Good experience
Service is good (eg shipment flexibility). Product seems good. Our Great Pyrenees will eat the probiotic so that’s good. Less paw licking. Still eats a lot of grass but we’re working on overall diet.
August 25, 2026
Reply from PetLabCo.
Hi there!
We're so happy to hear your Great Pyrenees is enjoying the Probiotic Chews and you are seeing the benefits! We understand managing diet can be a journey, and we appreciate you sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
I feel that it’s helped my dogs very…
I feel that it’s helped my dogs very much all 3 of them. I wanted to give them a probiotic and heard nothing but good things about petlabco . So I decided to give them a try and am happy either way the results . I will continue using pet.lab.co
August 25, 2026
Reply from PetLabCo.
Hi Juan,
Thank you so much for your kind words. We are so happy you chose us to support their well-being. It's wonderful to know that our Probiotic Chews have been beneficial for all three of them. Thank you for being a part of our community!
Regards,
PetLabCo.®
Great product and good interactions…
Great product and good interactions with the support team.
August 18, 2026
Reply from PetLabCo.
Hi Allyson,
We are so happy to hear that you are pleased with our product and that you had a great experience with our support team! Thank you for sharing your positive feedback.
Warm regards,
PetLabCo.®
Reply from PetLabCo.
Hi there!
We completely understand your concern about the price—it's an important consideration. Please know that we do our best to keep costs as low as possible while maintaining the quality our customers (and their pups!) rely on.
We'd be happy to go over options with you to ensure you are on the best plan for your needs. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
It works great for my dogs teeth.
June 7, 2026
Reply from PetLabCo.
Hi Martin,
Thank you so much for sharing. We are so happy to hear you are seeing the results with our ProBright Advanced. We appreciate you being a part of our community!
Regards,
PetLabCo.®
My dog likes the probiotics
My dog likes the probiotics, no real results with the theta whitening yet but just into the second month
August 17, 2026
Reply from PetLabCo.
Hi Julie,
We are thrilled to know your dog is liking the Probiotic Chews so far. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Warm regards,
PetLabCo.®
My dogs love the chews.
August 17, 2026
Reply from PetLabCo.
Hi Kim,
We are so happy to hear your dogs are loving the Allergy & Immune Probiotic Chews. Thank you so much for taking the time to share your experience.
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Megan,
Thank you so much for sharing your experience. We know just how important timely deliveries are when it comes to your pet's supplements. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Not happy!
I placed my order but couldn't access the portal to manage auto ship. I tried many times without success. I called the number provided and the customer service couldn't access it for me. She tried several times and I received no email. I asked to cancel the order and she said it was already processed and she couldn't cancel. I finally said I'll just send it back when it arrived.
14 days later, I have no product and no refund. I called again. Gave my information. Customer service says my order is "in transit ". I tell her I don't believe her and she offers to send a replacement? If it's in transit, why do I need a replacement. I don't believe it was ever sent but they kept my money. Customer service then offered a refund. I'll let you know if I receive it.
August 24, 2026
Unprompted review
Reply from PetLabCo.
Hi Gary,
Thank you for bringing this to our attention. We are really sorry you have had this experience and for the frustration it has caused. That is certainly not what we want for our customers. We'd love the opportunity to look into this for you.
Can you please share your order number so we may locate your account and assist you further?
Regards,
PetLabCo.®
You guys have always been on time with…
You guys have always been on time with the delivery and show care for my little fur friend, but what i like to know if there is any other chewys that I can give him that also helps his allergies cause I think the ones I'm getting are not good enough anymore, it's like he got immune to them and not really working. Please let me know if I can south to other ones
August 23, 2026
Reply from PetLabCo.
Hi Juan,
We're so glad to hear that you've consistently had positive experiences with the delivery!
Supplements are designed to support healthy body systems and overall wellness. When used as directed, many pets experience the most noticeable changes during the first several weeks to months. After about 90 days, it's common for those changes to level off as your pet enters a maintenance phase, where continued daily use helps maintain the support and benefits you've already seen.
This steady maintenance phase is a normal part of long-term wellness support.
That being said, someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Alex,
We are happy to hear your deliveries have been consistent and reliable. We know just how important this is when it comes to your pet's supplements. Thank you for sharing your experience!
Regards,
PetLabCo.®
It took a few months to remove the…
It took a few months to remove the tarter but it is almost completely gone and much fresher breath. So if your pet is having tater issues this product is worth the money!!!!!
August 16, 2026
Reply from PetLabCo.
Hi Broc,
We're so happy to hear about the positive results you have seen for your pet! It's wonderful to know our product has made such a difference. We appreciate you sharing your experience. Thank you for being a part of our community!
Best regards,
PetLabCo.®
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.