Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
my dogs like your product and will take as is without any other additional treat. My only problem is that I just can't get the delivery schedule right. Either I am getting my next month supply befor... See more
Company replied
Our dog seems to like the tablets! Everytime my order gets attempted to be delivered it is delayed or lost. Whatever carrier Pet Lab is using for delivery is a VERY unreliable company. Pet Lab alwa... See more
Company replied
I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
Company replied
Company details
- #57 of 72 best companies in Pet Store
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.8
Great
14K reviews
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Great product
Great product . My dog loves it he thinks it’s a treat. But it really helped him.
July 20, 2026
The Probiotic helps a lot my Frenchie
The Probiotic helps a lot my Frenchie, her coat is so shiny, it helps her bowel movements . I recommend it💫
July 19, 2026
I receive product to early and when I…
I receive product to early and when I go in to change dates I can never log on. I don’t understand why it has to be so difficult.
June 29, 2026
Great company great products and…
Great company great products and customer service
July 23, 2026
Unprompted review
I was skeptical … but am pleasantly surprised!!!
The dental powder works great! I noticed fresher breath within two weeks. My dog had pretty bad tartar on his molars and canines, and it has slowly gotten better on the canines. Then suddenly all of the tartar on his molars disappeared. I think the powder softened it so much that it just fell off! I was so thrilled! I highly recommend it! He also does not mind the taste at all !!
July 24, 2026
Unprompted review
The dental powder has help but it has…
The dental powder has help but it has not totally cleaned the tartar off his teeth and his breath is better but not as good as advertised.
July 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My 9 year old bulldog now has solid…
My 9 year old bulldog now has solid stool, eyes have stopped running and she is not gassy anymore (only once in a while). HUGE change and I'm very happy!
July 23, 2026
Reply from PetLabCo.
Hi Marla,
We are absolutely thrilled to hear about the wonderful improvements in your 9-year-old bulldog's health! It's fantastic to know that she's experiencing such positive changes. We appreciate you sharing this great news with us.
Kind regards,
PetLabCo.®
Can’t even control my own subscription
I have been back in forth with an AI bot over how I cannot set up my account. I have been trying for MONTHS. You’re basically stealing money and charging my card. It tells me to go to a customer portal and I don’t have one cause I can’t set up or activate my account. My dogs breath hasn’t changed nor do they look cleaner and I’ve had her on this for 4 months
July 22, 2026
Unprompted review
Reply from PetLabCo.
Hi Cara!
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
They have great products that work for…
They have great products that work for your pets
July 16, 2026
Reply from PetLabCo.
Hi there,
Thank you so much for your kind words! We are so happy to hear you are pleased with our products and have found them helpful for your pets.
Regards,
PetLabCo.®
Been using it for my dog and it works
Been using it for my dog and it works
July 23, 2026
Unprompted review
Reply from PetLabCo.
Hi Rosemary,
We are so happy to hear you are seeing the benefits for your dog! Thank you for taking the time to share your experience. We appreciate you being a part of our community.
Best regards,
PetLabCo.®
Fantastic solution for systemic yeast!
I started the program for the yeast infection that was systemic and two of my dogs and it has made a huge impact on their health. I’ve recommended to two of my other friends with dogs and they’ve purchased the same product and they see the same positive results.
April 10, 2026
Reply from PetLabCo.
Hi Kathryn,
Thank you so much for sharing your experience! We are thrilled to hear about the positive impact on your dogs' wellbeing. We appreciate your recommendation and truly thank you for being a part of our community!
Warm regards,
PetLabCo.®
My dog passed a way in April
My dog passed a way in April
Been trying to get you people to stop sending your product
This would be nice if could stop sending its piling up and costly
June 4, 2026
Reply from PetLabCo.
Hi Sally,
We are deeply sorry to hear about the passing of your beloved dog. Please accept our heartfelt condolences during this difficult time. Our entire team is sending you thoughts of comfort, peace, and warmth as you navigate this loss.
We were unable to locate any messages through our official support channels. We can be reached by email at help@thepetlabco.com or by phone at +1-866-4-PETLAB (1-866-473-8522).
We've sent you an email so we can assist you further. If you have any additional questions or concerns, please don't hesitate to let us know. We're here to help.
Warmest Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Steve,
Thank you so much for sharing your experience. We've found it usually takes 90 days of the recommended daily dose to see potential benefits. That's normal for any supplement.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
The supplements I feel are great for my…
The supplements I feel are great for my pup & he always wants them. So tasty must be good lol
July 22, 2026
Reply from PetLabCo.
Hey there,
We're so happy to hear your pup loves the supplements and finds them tasty! Thank you for sharing this wonderful feedback with us.
Kind regards,
PetLabCo.®
Quick Shipping
Quick Shipping, Willow loves the taste and doesn't mind eating them! Its only been 4 days but the itching has already slowed, cant wait to see her after using for a full month!
July 22, 2026
Unprompted review
Reply from PetLabCo.
Hi there,
We're so happy to hear that Willow is enjoying the taste and that you're already seeing positive changes! We appreciate you sharing your experience and look forward to hearing about her progress after a full month.
Warm regards,
PetLabCo.®
My Dog is a senior
My Dog is a senior, she has huge allergy issues in the summer time since moving to a different state. The allergy symptoms go away when using your product! Thank you for my dog’s relief 🙏
July 21, 2026
Unprompted review
Reply from PetLabCo.
Hi Brandy,
We are so thrilled to hear that our product is providing comfort for your senior dog! Thank you for sharing such wonderful news with us.
Kind regards,
PetLabCo.®
I haven't seen any improvement and been…
I haven't seen any improvement and been using this product for over 3 months
July 22, 2026
Reply from PetLabCo.
Hi Joe,
We are sorry to hear you have not seen the desired results.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
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