The Plaza Hotel Reviews 

The Plaza Hotel bar restaurant. I ordered the Happy Pear Beetroot Burger from the menu. The menu stated,” walnut, beetroot, vegan bun, butter lettuce, tomato, relish, twice cooked chips.”
I received 2 small leaves of salad. One side of the bun had a dollop of relish (I think). One slice of tomato about the size of the bread and chips in a small metal container. Cost 21 euro.
When I asked the young server about the Walnut in the menu, the waitress went to check. She then told me the chef said the ‘walnut’ was walnut ‘dust’ which apparently was in the relish.
The menu stated ‘walnut’ not walnut ‘dust’. I’ve never seen this on a menu before. Is this acceptable- to serve ‘dust’ as a walnut??
Nobody from the kitchen came to explain. No manager came to explain or apologise. The server was young and possibly inexperienced. I let the matter drop as I was with friends and didn’t want to get into a discussion about walnut ‘dust’. Very bad value for money. Very badly described item on the menu.

I will scrutinise the menu more closely in future. If there is a future!

I stayed in the hotel last Christmas. It was amazing as expected

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I was misled into booking through a third-party site (HotelValues/TravelPass Group) that mimicked this hotel’s official website. I thought I was booking directly with the Plaza Hotel, but after submitting payment, surprise service fees were added and a non-refundable policy was disclosed only after checkout.

I never checked in, never used the reservation, and was out of the country at the time. When I contacted them, I was told no refund could be issued.

Hotels should not allow third parties to impersonate them like this — it’s deceptive and harmful to consumers. Be VERY careful when booking — confirm you’re on the hotel’s official website before paying