Tom attended within twenty four hours, listened attentively to the problem and provided a solution within minutes. I was particularly impressed by his in depth knowledge and his attention to detail. H... See more
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Tom phoned me back very promptly after I contacted him. He had a guess at what could be causing my problem from what I described over the phone. He came round the next day and confirmed that his diag... See more
Excellent service by Tom "THE PLUMBER". His diagnostic skills were second to non, he went above and beyond to sort out the troubles with non functional SP. shower pump. His plumbing skills and work e... See more
Tom goes above & beyond to provide a quality and reliable service. We have used him on several occasions and always been highly satisfied with the service he provides. We would not hesitate to recomme... See more
Company details
Written by the company
We are a family run company built on trust and respect for our customers. Plumbing prices and services have become very complicated over the years so we have simplified them to suit our customers. We have seen how costs have impacted us all and we want to ensure everyone has access to a plumbing company they can afford and trust.
Contact info
Alley way, Nelson industrial estate , NE23 1WA, Cramlington, United Kingdom
- 07727344720
- ThePlumber@mail.com
- www.theplumber.me
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Awful customer service was told one…
Awful customer service was told one price on the phone,came to the house and spent 1 minute here took a photo of boiler and then left to sit in his van. came back then wanted me to pay £402 to diagnose issue and call out. Not the price which was said on the phone by alot!
Plumber proceeded to call manager who then on loud speaker insulted me for questioning the price change.

Reply from The Plumber
Attended promptly and fixed the issue…
Attended promptly and fixed the issue very quickly. Would highly recommend
Clean tidy very reasonably priced
Reliable and exceptional customer service
Tom goes above & beyond to provide a quality and reliable service. We have used him on several occasions and always been highly satisfied with the service he provides. We would not hesitate to recommend him.
Tom is really helpful
Tom is really helpful and he’s been supporting us with plumbing issues for many years.
Excellent Service
I recently had a stressful situation after being informed by the water company that I had a leak somewhere on my property. I contacted The Plumber, and I couldn’t be more impressed. He was extremely helpful, and showed real determination to get to the bottom of the issue.
From the moment he took the job, he took ownership of the problem and guided me through every step of the process. What could have been a nightmare became completely manageable thanks to his calm approach and clear communication.
His professionalism and commitment stood out, and I’d highly recommend him to anyone needing a reliable, dedicated plumber.
Two words honest and relaible
Two words honest and relaible. I had a leak in my toilet which was coming through the tiles. When i contacted tom and explained what was happening he more or less diagnosed what he thought it could be and gave me two prices. He arrived on time and the job was done quick. He cleaned up after himself and gave a very fair price. I will use tom again for any plumbing jobs and and i would give him 11/10. Good honest and reliable plumber that wont try and pull your eyes out. Highly recommended
Tommy is an excellent plumber
Tommy is an excellent plumber, very reliable, knowledgeable and always cheerful. He organises repairs promptly and charges fairly.
Such a wonderful man
Such a wonderful man. He quoted me a price and stuck to it, unlike my previous plumber, so he will now be my family plumber.
Tom came to clean magnet filter
Tom came to clean my magnet filter, very friendly, excellent service as always
Fitted radiators
Fantastic service came and done a job for me at short notice definitely would recommend to family and friends 100%
Really quick to arrive for plumbing…
Really quick to arrive for plumbing emergency.
Fair pricing.
Recommended
Tom did an outstanding job installing…
Tom did an outstanding job installing my entire new bathroom, showcasing his usual top-notch skills and precision.
Great plumber
Very amiable. Honest review and reasonable price. Would highly recommend.
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