The Plumber Reviews 

179
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Tom attended within twenty four hours, listened attentively to the problem and provided a solution within minutes. I was particularly impressed by his in depth knowledge and his attention to detail. H... See more

Rated 5 out of 5 stars

Tom phoned me back very promptly after I contacted him. He had a guess at what could be causing my problem from what I described over the phone. He came round the next day and confirmed that his diag... See more

Rated 5 out of 5 stars

Excellent service by Tom "THE PLUMBER". His diagnostic skills were second to non, he went above and beyond to sort out the troubles with non functional SP. shower pump. His plumbing skills and work e... See more

Rated 5 out of 5 stars

Tom goes above & beyond to provide a quality and reliable service. We have used him on several occasions and always been highly satisfied with the service he provides. We would not hesitate to recomme... See more

Company details

  1. Plumber

Written by the company

We are a family run company built on trust and respect for our customers. Plumbing prices and services have become very complicated over the years so we have simplified them to suit our customers. We have seen how costs have impacted us all and we want to ensure everyone has access to a plumbing company they can afford and trust.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(179)

26 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful customer service was told one…

Awful customer service was told one price on the phone,came to the house and spent 1 minute here took a photo of boiler and then left to sit in his van. came back then wanted me to pay £402 to diagnose issue and call out. Not the price which was said on the phone by alot!
Plumber proceeded to call manager who then on loud speaker insulted me for questioning the price change.

October 31, 2026
Unprompted review
The Plumber logo

Reply from The Plumber

Hi, I am sorry that you have had this experience with a plumber but our firm have never been out to your propety, we are based in Northumberland and are a small family run company and I have checked out work log and you are not down as one of our customers, I would greatly appreciate you removing this review as you have the wrong company.
Many thanks
The Plumber

Advertisement
Advertisement
Rated 5 out of 5 stars

Excellent Service

I recently had a stressful situation after being informed by the water company that I had a leak somewhere on my property. I contacted The Plumber, and I couldn’t be more impressed. He was extremely helpful, and showed real determination to get to the bottom of the issue.

From the moment he took the job, he took ownership of the problem and guided me through every step of the process. What could have been a nightmare became completely manageable thanks to his calm approach and clear communication.

His professionalism and commitment stood out, and I’d highly recommend him to anyone needing a reliable, dedicated plumber.

July 11, 2026
Rated 5 out of 5 stars

Two words honest and relaible

Two words honest and relaible. I had a leak in my toilet which was coming through the tiles. When i contacted tom and explained what was happening he more or less diagnosed what he thought it could be and gave me two prices. He arrived on time and the job was done quick. He cleaned up after himself and gave a very fair price. I will use tom again for any plumbing jobs and and i would give him 11/10. Good honest and reliable plumber that wont try and pull your eyes out. Highly recommended

June 13, 2026
Unprompted review
Advertisement
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look