I ordered 2 pair of shoes, same size different designers. One fit the other did not. The return was straightforward, but the restocking fee is a bit steep and the process took way too long. Two weeks... See more
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The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
United States
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I like the jacket I purchased, but the quality description did not match the product (it had some damage that was not listed) and shipping was ridiculously expensive.
The pictures on the Websites didn’t show what was fully wrong with the Item which is Unfortunate
The one shirt was more worn out then I thought.
Luckily, the item I purchased was exactly as described and even came in. It’s authentic box. The price was awesome. I’m super excited to wear it! Shipping time was a little over a week, which is on the slow end for most of my packages, but arrived in impeccably nonetheless.
I have been contemplating buying from this website for over 10 years, and I finally decided to make my purchase. I am very pleased with the items I received. Everything exceeded my expectations, and I’m so happy I finally gave them a try! ❤️
One item had stains, the other item was advertised as the incorrect size
The item was in great condition as described and arrived quickly
i love the real real. the service has been top teir for years. I don't know how they do it!
Ordering TRR was easy. The description matched the purchased item. It arrived with good packing and in a timely manner. I definitely recommend TRR!
I contacted Customer Service with an issue I had with my purchase the day I received it. They immediately addressed my concern and offered a partial refund, which I gladly accepted. They were very kind, courteous, and professional! I love both handbags I’ve purchased and highly recommend this company.
Would love if you guys included tag pictures and fabric content pictures with every item. Love the sweater I got but it was NOT the size you wrote on the listing. It was in fact an XS/S and you marked it as an XL. Glad I took the risk, since I’m a size small anyways.
Such a bad experience for me. I bought my jimmy choo shoes for $2200 and I got $350 for them. I wore them for maybe 2 hours max at my wedding for walking down the aisle and photos. Such a shame. I wish I had the ability to agree with the pricing.
Beautiful camellia, as described and came with box. Arrived when said.
The dress I bought for my daughter’s wedding had a huge stain on it. That should have been noted in the condition of the dress but you guys listed it in good condition. Now I have to pay for pay to return a dress that isn’t even wearable. That is not good business.
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