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The RealReal Reviews 

131,557
•
TrustScore 4 out of 5

3.9

Women's Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 19,124 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the accessible and affordable prices, noting that the wonderful merchandise frequently matches the online descriptions and consistently arrives in a timely manner. Consumers frequently mention that orders are carefully packaged and that the overall delivery service is consistently impressive, prompt, and entirely reliable. Some reviewers were not happy with sizing accuracy, pointing out that several clothing items and shoes were significantly mislabeled or too large. People also noted that a few product descriptions failed to properly disclose hidden flaws, stains, or damages prior to purchasing final sale goods.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions on quality and... See more

Quality

Reviewers mention ambiguous feedback about quality, reflecting mixed and high disagreement experiences. While... See more

Delivery service

Customers consistently note positive experiences with delivery_service, highlighting that items arrive... See more

Price

Consumers find price to be ambiguous, sharing mixed experiences regarding costs and item valuation. Many... See more

Order

Users describe ambiguous interactions with order experiences, sharing a mix of satisfaction and frustration.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more

Company replied

Rated 4 out of 5 stars

I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more

Company replied

Rated 4 out of 5 stars

I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more

Company replied

Rated 4 out of 5 stars

All is good but the shipping to Israel very very expensive!!! And the materials are use so I ask to put the price when you ship I under off 74$ that’s the way I’m not pay very high prices for the tax... See more

Company replied

Company details

  1. #86 of 147 best companies in Women's Clothing Store
  2. #204 of 299 best companies in Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.

Contact info

3.9

Great

TrustScore 4 out of 5

132K reviews

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3.9

All reviews

(131,557)

18,097 reviews in the last 12 months

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Rated 1 out of 5 stars

My shirt was stained really bad it had…

My shirt was stained really bad it had yellow stains all over it and I paid $375 plus expedite shipping I’m very dissatisfied I know it’s used items but in the description it didn’t show in picture and will not recommend this app or store to no one a 0 out of 10!!!!

August 3, 2026
Rated 2 out of 5 stars

Size not what was listed

I had to return the shoes because they were two sizes smaller than what was indicated in the listing. The size was listed as a size 8 (US)/38(EU) but the bottom of the shoe clearly indicated they were a size 36. It was really disappointing. So far the return process has been pretty seamless but it’s still in process of shipping back so I have not yet received my refund.

August 3, 2026

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