I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more
Company replied
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Review summary
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I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more
Company replied
I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more
Company replied
All is good but the shipping to Israel very very expensive!!! And the materials are use so I ask to put the price when you ship I under off 74$ that’s the way I’m not pay very high prices for the tax... See more
Company replied
Company details
- #86 of 148 best companies in Women's Clothing Store
- #205 of 300 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
132K reviews
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Lack of Details/Incorrect Description
The items were high quality and what I needed. The lack of details/incorrect description was a serious issue for me.
August 2, 2026
YOU DESCRIBE THE ARTICLE ACURATELY AND…
YOU DESCRIBE THE ARTICLE ACURATELY AND IT ARRIVES AS DESCRIBED. REASONABLE FOR MY LIFFESTYLE.
August 9, 2026
Item exactly as described and fast…
Item exactly as described and fast shipping!!! Will shop here again!
August 2, 2026
I got beautiful pieces for my wedding…
I got beautiful pieces for my wedding through the RealReal. Both pieces that I purchased were in great condition.
August 2, 2026
The experience was seamless
The experience was seamless. The product arrived as described and the shipping was fast.
August 9, 2026
Great Experience
I have had great experiences buying and selling clothes on your website. You have a big audience!
August 9, 2026
Great experience and I love the…
Great experience and I love the product.
I think I may submit a few items for sale soon.
July 31, 2026
I sold a brand new Burberry Boot that…
I sold a brand new Burberry Boot that was worth $900 and they discounted the item, sold for $200 and I was paid $45!! They are a scam!
May 15, 2026
Unprompted review
I love my purchase
I love my purchase. Just as described and at a great price! Fast shipping too.
August 9, 2026
Damaged item.
See my email to your returns email "Please refund my account with the shipping both ways. These were delivered 30 seconds ago, just opened the box, and it is immediately obvious the one shoe is damaged with the sections completely broken apart as shown in the photograph attached. The threads were removed that were there holding the sections together, so someone tried to conceal the damage. I didn't even look at the second one.". Picture is attached to my email. Also, please enable QR codes on your returns. The UPS store refused to scan the shipping label and wanted $5 to print it.
August 9, 2026
Overall a good experience
Fair pricing, fast shipping, beautiful item. The reason for 4 stars instead of 5 is that the interior of the item has a funny smell that was not disclosed in the listing.
August 9, 2026
Love my purse!
May 4, 2026
Shipping was expensive and took a long…
Shipping was expensive and took a long time and the measurements given on the dress I bought were complete wrong (and bc it was on sale I can’t return it)
August 7, 2026
The customer service representative who…
The customer service representative who assisted me with the return process was absolutely phenomenal. However, I am disappointed that I had to return the product in the first place, as the shoes I received were not what was advertised online.
I appreciate the excellent support provided by your representative, but I wanted to bring the product discrepancy to your attention so it can be addressed.
August 9, 2026
Box came damaged
Box came damaged. Packaging was terrible. Beautiful bag was in their white real real bag and shoved into box without any bubble wrap etc.
August 8, 2026
Package never got delivered.
August 9, 2026
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