The RealReal Reviews 

The buying process was easy.

Perfect dress, excellent service!

Shipped quickly, shoes are exactly as described, nice packaging, and the right price.

They lost my consignment, and it’s now been 2 months and I still haven’t been paid for it. Every time I send an email trying to get more information/trying to get paid back for my lost item they say the same exact thing which is basically “we are sorry please wait 3-5 days for a resolution” and it’s just the same cycle over and over again.

So happy I found this company!
Love my first purchase of a fab Gucci purse.
I will check The RealReal first before all my designer purchases going forward. Already have a cart of faves!

Product was as expected!! Got it in the right amount of time:) great service, I will order again:)

Many great items to shop from.
The system setup is so easy to use.
Just rcvd my necklace.
It was packaged really classy & detailed.

Overall I’m happy with the purchase and would shop with The RealReal again. The jacket arrived in excellent condition and actually looked better in person than it did in the listing.

My biggest criticism is the lack of information available before purchasing compared to Grailed. There is no way to ask questions beforehand, request additional photos, confirm measurements, or make offers. When you’re spending thousands of dollars on luxury items, those things make a big difference.

Listings could also be more detailed. In my case, the jacket was described as having minor discoloration on the back when it was actually on the collar and wasn’t shown in the photos. It turned out to be very minor and cleaned up easily, but I only found that out after it arrived.

More photos, more detailed measurements and descriptions, and the ability to communicate with sellers before purchasing would make buying expensive luxury items much more confidence-inspiring.

Excellent, love my shoes, and they arrived within 3 days.

Great customer service. The items are really good and in excellent condition

Love love love the bag, but it came in a dust bag that had two large stains near the opening, making me a little worried about what they’re from & the state of the bag!

The consignment team has been courteous and eager to help. If they keep this trend, I will consider consigning more items with them.

Easy to use. Fun stuff online.

Very satisfied! Will purchase here again.

The ring I purchased was absolutely beautiful. Exactly as shown and in perfect condition.

Very good 👍 thank you

Your Customer Service Center employee was absolutely amazing. He was professional, knowledgeable, kind and courteous. I am so grateful that I got him when I called you. He was able to resolve my problem and recify a misunderstanding that I had with a different agent concerning an order I had trouble with prior to speaking with him. I would definitely hire him if I had a Company.