The RealReal Reviews 

This has been a horrible experience. My jeweler recommended them and had appraised a bracelet at 7,600. This company wanted to give me 250.00 before fees! I said no. Ship it back immediately. Well guess what? They can’t find my bracelet and are only going to pay that amount they appraised which is 7,350 LESS than what a reputable appraiser valued it at.

I had an issue which customer service which representative Reshma rectified quickly and efficiently, customer service was stellar, which is not often seen these days.
You’re a unique service, enjoy your site immensely.
Thank you!

I have purchased many expensive watches from The RealReal company. While most transactions were satisfactory, some were totally unacceptable. Yes, I can return a watch for any reason within 14 days, it will cost me $30. I am willing to cover their shipping expense if I simply did not like the watch, however when the item is NOT as described I should get a full REFUND. I recently returned a watch which was misrepresented. To my surprise I did not receive a full refund of the shipping charges. This company will NOT admit their mistake for incorrect listing! This last return was already a third or fourth time for claiming the buckle of the watch is 18K gold when in reality it is gold plated. This kind of mistake represents $300 to $700 in gold value alone, depending on the buckle's weight!!! When I return the watch for this reason and this company relists it again as having an 18K gold buckle, I can only assume it is FRAUD on the buying public. Take a look at their item EBE23400.
Mistakes can happen and the seller needs to take a corrective action. When you list an item as 18K gold, it HAS to be 18K gold. Otherwise you are stealing money from your customers. So let this be a warning to ALL you buyers. If you buy an item made of solid gold from this company, have it checked by any reputable jeweler in your location right away. You have 14 days to do it. After that time you will be at a loss. Filing a dispute with your credit company can be a hassle you do not need. Someone at The REalReal needs to be fired for their mistakes. Otherwise change the name of your company to "Not The RealReal". I write this review as a jeweler for over 45 years!!

My bag was in great condition, better than I expected! Its exactly what I want and needed. Shipping was accurate and timely. I'm thoroughly satisfied.

It was really great! The dress is perfect and I know I paid way less than full price. I will definitely be wearing it for my rehearsal dinner. The only problem is that there was a stain on the bottom of it. Luckily I have to hem my dress so it should be cut off, it just was a bit of a bummer. But overall so happy with my purchase!

Excellent, fast shipping and they look really good !!

Great quality! Overall shopping was easy, my pieces came in a timely matter and i was very happy with the quality. Unfortunately one of the items was improperly labeled in size on the site, so was too big and I had to return it. And that meant incurring return/restocking/shipping fees which I wold prefer to not have to do. I'll shop again but have to really be cautious about size since returns are pricey.

Excellent customer service and support

Beautiful necklace, good value. I'd had questions for support and Penn was responsive and rectified my concern. RealReal a great resource.

The RealReal has the styles and brands I look for and makes returns easy.

Everything about this experience feels luxurious! The site is beautifully laid out, clear photos and both my sale items and purchases have been seamless. I also like having a dedicated assistant for my account should I have items to sell: she is very helpful! Pick up and delivery are fast, the quality is superb and my order arrived in perfect condition. I love The RR!

Thank you so much. it was an excellent purchase ! There's absolutely nothing wrong with my bag. The zipper sticks a little but other than that everything is just perfect, it looks brand new !! I absolutely love it, great company I will be purchasing from you again and telling people about what a wonderful experience I had thank you again

You were very nice, and I love my bags!!!!

I was sold a shoe that was separating and it did not say it in the description. I paid over 600 dollars for a shoe i can’t wear. They only offered me 10 percent off for their misleading pages for the items

accurate description of items, quick and easy service and delivery.

Excellent and highly responsive customer service. My issue was solved quickly and accurately.

I love the purse.

I bought a Louis Vuitton Mahina Handbag for $3600.00. I took it in to LV Chicago location for a small repair that I noticed after purchase. LV would not repair the bag because it is fake. I have their statement in writing. I contacted TRR and they would not do anything about it because it was more than 14 days after purchase. They DONOT stand behind the products they sell.

Absolutely DELIGHTED with my product and speed of shipping!
Will buy again!