The score would’ve been higher however I made a purchase then minutes later found something else that I wanted to add to the order. When I reached out to customer service, they said I am not able to a... See more
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The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
United States
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The shipping fees are astronomical and completely out of line. Considering the percentage the Real Real charges as well as the high number of inaccuracies in listings there should be a sliding scale for frequent customers.
Very fast shipping and good service. The only thing I would wish that the pictures on the listings were more detailed and better description.
Aira went above and beyond! Customer service that exceptional is what keeps customers like me loyal for life!
I did not like the item and it was not what I was expected. It did not have any authentication or proof that it is a real Channel wallet.
I enjoyed the ease in shopping. The price points were also very nice.
To make it a 5 star, it would be great if you included photos of the parts that make the item less than pristine. The scarf I bought as "Very Good" had a little dirt on it and an almost-not-noticeable stain... It works, but it would be great to see it in advance to determine if it's something I could live with.
I shopped for months for the Coach loved leather carryall and found it here a very reasonable price. The quality was very good as described!
All details on the bag were accurately described and the bag was described as being very good condition but I’d say it was excellent condition. Delivery was also great. No complaints.
Receive my items pretty fast in great condition. I’ll shop again.
I have watched year to year , The Real is so great , so informative, very wonderful people , so insightful 😀 I learn from it and every topic that gets discussed. Thank you !
The item was just as it looked in the photos. The shipping was fast and I was notified every step of the way.
Wonderful. Worked with Chris. He was so helpful. My purchase had an error in the description - was missing a strap which was not noted! So, he gave me a credit in order to purchase the strap that goes with the bag that was accidentally labeled separately. Prompt and so kind!!!!
Dress was in perfect condition with tags, and was MUCH MUCH cheaper than any other Postmark or similar listings.
From the beginning of signing up to now, has been smooth. The agent that came to my home was very welcoming & sweet, shes been helpful until now whenever I need assistance. Its my first time selling items with the business and i was worried & unsure. But i was reassured everything would go great & it did. One of items sold pretty quickly. I recommend anyone and everyone looking to sell or buy, to seek through realreal company.
Product launches with many bookmarks and is already sold to dealers/vendors by sales personnel. Killing the user experience and any perk “first look” service offers. Any deal is far and few between launches. Unrealistic pricing, no real customer service. A company in decline
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