The RealReal Reviews 

130,910
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 18,981 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient and fast delivery, noting items often arrive quicker than expected and are well-packaged. Many are pleased with products matching descriptions, highlighting good quality and condition, including rare or vintage pieces, and appreciate finding luxury items at affordable prices. However, some customers noted product descriptions, especially regarding size or color, were occasionally inaccurate, leading to items not fitting or appearing as expected. Others mentioned receiving items whose condition was not as described, with damage or wear not fully disclosed. A few also felt shipping costs were high, and some were dissatisfied with paying for returns when items were not as described.

What people talk about most

Product

Consumers find product descriptions to be ambiguous, with many reporting items are as expected, in excellent... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many customers reporting that products arrived as... See more

Delivery service

Users describe positive interactions with delivery service, with many praising fast shipping times and timely... See more

Price

Clients share ambiguous opinions on price, with some reviewers appreciating the ability to purchase... See more

Order

People report ambiguous experiences with order, with some customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The score would’ve been higher however I made a purchase then minutes later found something else that I wanted to add to the order. When I reached out to customer service, they said I am not able to a... See more

Company replied

Rated 4 out of 5 stars

I make regular purchases, and there has been times where the transaction wasn't exactly smooth. Wrong item or size. However those have been rare. Usually I'm very pleased. And any issues are smoothly... See more

Company replied

Rated 4 out of 5 stars

The retail store in Dallas, made it very easy just to drop items off. I did not wanna mess around with mailing items. I’m a little concerned about a handbag that I sold. It had the tags on it and had... See more

Company replied

Rated 4 out of 5 stars

Skirt was listed as black but is actually a very dark brown. I like the skirt and will keep it but it was mislabeled. Also, delivery is a bit slow - took 10 days to get delivered. All in all satisf... See more

Company replied


Company details

  1. #83 of 144 best companies in Women's Clothing Store
  2. #197 of 296 best companies in Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info

3.9

Great

TrustScore 4 out of 5

131K reviews

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Asks customers to review

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How this company uses Trustpilot

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3.9

All reviews

(130,910)

19,034 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item arrived 2 days beyond the given…

Item arrived 2 days beyond the given date
Item arrived in a large Louis Vuitton bag completely destroyed, no stuffing paper , the bag itself had no paper whatsoever nor any tags. At thispoint Im even not sure it’s genuine . I’ve heard other customers be in doubt. Customer service not at all willing g or capable of helping. It’s going to be the very last time I shop this site. I felt DUPED !!!

July 19, 2026
Rated 5 out of 5 stars

Beautiful Louis Vuitton Neverful GM bag

My beautiful Louis Vuitton Neverful GM bag arrived on time. The packing box looked like it had been torn opened and pieced back together with clear tape.
The brown LV box was intact and taped closed with blue painters tape. My LV bag was enclosed in the dust bag. It was in great condition.

July 22, 2026
Rated 3 out of 5 stars

Easy purchasing experience. Felt the listing misrepresented the ring and didn't disclose defects.

The buying experience and shipping time was great. The packing wasn't optimal. The ring box came in a large cardboard box, so it was free to shake around loosely during transit. I was also a bit disappointed with the condition of the ring I purchased. The large center stone was very loose in its setting, which wasn't mentioned anywhere in the original listing. The stone also had extensive scuffs and scratches that weren't visible in the photos. I dropped it off with a jewelry repairman today and was quoted $300-$400 to polish and reset the stone. I am open to purchasing from The RealReal again, but I will be more scrutinizing in the future.

July 22, 2026
Rated 5 out of 5 stars

didn’t receive my package

Well I didn’t receive my package but was notified by shipper that I did - so wrote in that there was an issue and they said maybe it was lost in the mail? Don’t know but didn’t get the package and said it will be refunded.

July 15, 2026
Rated 2 out of 5 stars

Disappointed in the Valentino bag I…

Disappointed in the Valentino bag I ordered did not come with the strap that was in the description. Wanted to order a replacement but was told on the online chat I had to wait til my purse was received from the return! Seriously????

July 22, 2026

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