Item was as described and as pictured. Accurate condition assessment. Shipped promptly but not very well packaged; box was gaping and item would have been ruined if the weather was wet. thankfully it... See more
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Over the past six years I have purchased many shoes, and I am always impressed with the vast variety and styles to choose from.
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My handbag was exactly as described. I was just a little disappointed with the packaging, once I believe that when you buy something on the expensive side a nice packaging makes the experience better.... See more
Company replied
the agent was very helpful and understanding. I have a problem with wrong measurements on the listing and that I can't return them because of your mistake
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
135K reviews
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More bad experiences than good
I wish TRR would get it together, it has such potential.
A The Great sweatshirt arrived with paint all over it. They called it "moderate discoloration". This sweatshirt is in "ruined" condition.
A Guest in Residence sweater. Came with stains all over it and they called it "moderate pilling". I thought it was food stains and accepted a $15 credit toward dry cleaning, but the stains didn't come out and I threw out the sweater. The condition was not "good" it was "ruined".
October 12, 2026
Unprompted review
I believe the men’s size 9 that I was…
I believe the men’s size 9 that I was sent are a woman’s size 9 because I can’t get my foot into it comfortably. I tried to return and now it’s gonna cost $160 to return something that was misrepresented very dissatisfied and I won’t use this site again.
October 4, 2026
Purse came with black mark that won’t…
Purse came with black mark that won’t come off and the purse is white I want a refund
October 1, 2026
Fake Luxury Item
In July 2026, I placed a multi-item order (#R437245214) that included a pair of silk Tom Ford dress socks. For the second time, I received a pair of "Tom Ford" socks with absolutely no tagging, embroidery, monogramming or any other credible evidence that the socks were from the brand. I contacted TheRealReal and, given that the item was final sale, they insisted they were authentic and refused a return. Be very careful with final sale items because even if the item has a significant condition or authenticity issue, it's often a tremendous amount of work to even get them to honor a return.
July 6, 2026
Unprompted review
It's easy to filter through the website…
It's easy to filter through the website for designers and types of products I want. Love it!
September 26, 2026
Tried to shop and sell with this…
Tried to shop and sell with this company and it was a mess! No one knows what they are doing, merchandise are over priced, and if you try to sell something they give you a lower price than if you went to a pawn shop!
I wouldn’t do business with them again
November 11, 2025
Unprompted review
I feel like I just stepped out of…
I feel like I just stepped out of Bergdorfs when I wear your beautiful, curated designer clothing, purses, hats, jewelry including Graff earrings and a 5 carat diamond and pearl ring, shoes, you name it The Real Real has it! This past week end we went to a Hospital event and I wore a couple of the items mentioned above and a $4995 new with tags Marchesa beaded dress, long gloves, a feather hat, Manolo lace heels. and a Chanel tiny alligator bag, my partner wore a like new cream white Brioni silk jacket, Brioni black shirt, and black pants all The Real Real including the socks!
October 4, 2026
I received boots that didn’t meet my…
I received boots that didn’t meet my expectations. And they easily sent me a return label so I could return the boots easily.
October 4, 2026
They sold my designer purses quickly
They sold my designer purses quickly. The pricing was fair and on a couple of purses I requested back because I felt they underpriced it. They returned them back to me well packed and intact. Customer Service is also very good and responsive.
September 18, 2026
No resolution
No resolution. I paid extra for ability to return and I’m still waiting for a response even though the “deadline”
To return has passed while I’ve been waiting for a response
October 4, 2026
Easy transaction and the communication…
Easy transaction and the communication was great!
Thank you
September 27, 2026
Found a beautiful Gucci belt that was…
Found a beautiful Gucci belt that was a limited edition and I could not buy any longer. It was listed as being in excellent condition and it was! It arrived quickly and was packaged nicely. It was my first time buying from the The Real Real and I would not hesitate to buy again from here. Great experience.
September 27, 2026
The order process was very easy
The order process was very easy. The quality of the item is very good, and the delivery service was also good.
September 27, 2026
Product description:
I like the fact that the pricing and deals are the best on the market. I love the fact that the goods are being shipped straight away.
Unfortunately, the item descriptions need significant improvement.
Ordered green leather pants; what arrived was black.
You couldn't see in the picture whether the colour was dark green or black, but it was described as GREEN.
Ordered an M-size leather coat as per the description; what arrived was size XS.
Ordered silver pants in EXCELLENT condition; received silver pants with dark brown spots that you could not see in the photos.
September 27, 2026
Actually Legit!
Fast shipping, IGI report came back accurate, great price & I love my ring! I ordered a jewelers loupe off Amazon (local jewelers charged over $200 to access) and found the IGI numbers on my diamond and it came out legit!
September 14, 2026
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