I bought two items - a turtleneck and dress shirt (both items from Burberry). The delivery was relatively fast and the price for both items were fair. I am giving a 4 star rating because the dress shi... See more
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Review summary
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The items purchased arrived timely and well packaged. I didn't give five stars because the items are not exactly as shown. The color was off on one and the bottom width was smaller on the other. The q... See more
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Sent me the wrong size of leather jacket and I was concerned because the website said there were no returns. Thanks to the customer service agent, a return was not only possible but as quick and easy... See more
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I had a great experience. I love my bag, but It came as a surprise when I had to pay for importer charges, since I'm in Canada. But other than that, great experience.
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Company details
Written by the company
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
136K reviews
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Everything is perfect!
October 12, 2026
Customer service sucks big time
Customer service sucks big time! Not helpful at all and they are liars
October 19, 2026
Great Platform
Much better quality than what I anticipated! Fantastic value. I will definitely be a returning customer.
October 19, 2026
They are wonderful and help you even if…
They are wonderful and help you even if you make a mistake I’ve enjoyed shopping with them.
October 11, 2026
Item arrived filthy
I ordered a skirt and sweater. The sweater arrived quite dirty with several obvious spills down the front. Can’t imagine how this wasn’t noticed.
October 18, 2026
An item that was around $400 was sent…
An item that was around $400 was sent via the local post office and just shoved into our mailbox. Mediocrity by delivery, how dare smh
October 18, 2026
Bag’s condition didn’t match the photos or description
I purchased a bag listed in “good” condition, but it looked much better in the photos than it did in person. In my opinion, its condition was closer to “as is.” For the price I paid, I expected better condition and a more accurate description. Very disappointing.
October 10, 2026
Very happy with the Stuart Weitzman…
Very happy with the Stuart Weitzman boots! The seller shipped them swiftly, and they are just as described.
October 15, 2026
I have wanted the Tory Burch ballet…
I have wanted the Tory Burch ballet flats for 20 years but never had $225 to pay for them. I got them for $50 amd I love them!
October 18, 2026
Accurate description
Accurate description, great savings. Kept in touch about shipping.
October 11, 2026
Items were in excellent condition
Items were in excellent condition. As described. Great value. Fast shipping and great packaging
October 18, 2026
I did not like my experience I have…
I did not like my experience I have been a long time customer and I felt I should have had better customer service.
October 18, 2026
The bag was better than expected
The bag was better than expected, simply gorgeous and in great condition.
October 18, 2026
Item authentic and great packaging but missing crystals
The item is gorgeous however was missing some crystals which was not shown hence why not 5 stars.
October 18, 2026
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