I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more
Company replied
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Review summary
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I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more
I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more
Company replied
Well I am a fan of the Real Real products and purchased several times but the way you are now shipping via UPS and handing last mile to US Post Office is not great at all. This will give me pause in t... See more
Company details
- #86 of 147 best companies in Women's Clothing Store
- #204 of 299 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
132K reviews
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I purchased a bag for the first time
I purchased a bag for the first time! I must say I love my Louis Vuitton bag !!!
August 8, 2026
Unprompted review
Great representation of condition and…
Great representation of condition and quick delivery. Great experience!
July 26, 2026
Sweater has stains on it that were not…
Sweater has stains on it that were not disclosed in the listing. Sweater is still in decent condition and I hope I can get the stains out but there are 1-2 on the front. One stain is crusty like dried food.
August 2, 2026
Not especially satisfied with their commission rate…
The company kept me abreast as to status of my handbag items. Not so with the jewelry. They advised me of what handbag was sold and my commission for it, but that didn't happen with my jewelry (that was all sold).
I will not sell with them again because of the extremely low commission rate they use.
January 18, 2026
Gorgeous purse in excellent quality!
August 2, 2026
As described and good price.
August 2, 2026
Their software is severely outdated or…
Their software is severely outdated or poor. My shipping label was nowhere to be found on my account on my app, and the tracking system on their app, not on the UPS website, kept on being out of date. Including saying that things were still arriving when they had already arrived. Additionally, they’re sizing is way off, they don’t size the same way that the companies do that they sell.
August 2, 2026
Great experience
Good service, fast shipping and item just as described. This was my first purchase and I’ll definitely shop again.
July 26, 2026
1 of the pair of pants I received were…
1 of the pair of pants I received were not as described and had an ink spot on them that will not come out and the item is not eligible for return.
August 2, 2026
Beanie is pilled & small stained
July 26, 2026
My experience was excellent like always.
August 1, 2026
Great experience
Great experience. Quick processing and shipping times. Accurate description.
July 26, 2026
I’m beyond happy with my first…
I’m beyond happy with my first purchase! It was even better than I expected, and the quality is absolutely perfect. I will definitely be purchasing from your site again. You’ve officially become my new favorite place to shop! ❤️
August 2, 2026
Terrible sizing labeling
TRR labeled a extra small item as a large because it fits oversize although they did provide the chest and length dimensions I much prefer them being specific of the label size. I was expecting a large what I got was an extra small that fit oversize which end up not fitting at all.
July 26, 2026
We bought two David Yurman pieces that…
We bought two David Yurman pieces that were even more beautiful than they looked in the picture! They were well packaged, and we receive them in a reasonable amount of time. Will definitely purchase more in the future!
August 2, 2026
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