I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more
I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more
Company replied
Well I am a fan of the Real Real products and purchased several times but the way you are now shipping via UPS and handing last mile to US Post Office is not great at all. This will give me pause in t... See more
Company details
- #86 of 147 best companies in Women's Clothing Store
- #204 of 299 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
132K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very understanding
The customer service was understanding and very prompt with solution. Very satisfactory.
July 27, 2026
Reply from The RealReal
We're so pleased to hear that our customer service was understanding and that we were able to provide a prompt and satisfactory solution! Thank you for your wonderful feedback.
The seller-side customer service is horrific
The customer service is appalling. I tried getting answers with three different reps and no one resolved my problem. They would just drop off.
This would recur with each listing I was going to sell. They're great at luring you to list products, but the follow through is terrible. 1.5 months went by on a listing edit and the items weren't posted. Once, I ended up selling a bag for next to nothing (received $8) because of how it was handled.
Stay away and go sell at a local consignment store if you can.
August 7, 2026
Unprompted review
Reply from The RealReal
We are truly sorry to hear about your experience with our customer service and the difficulties you faced with your listings. We understand your disappointment with the lack of resolution and the prolonged delays. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
The quality of the product is just like…
The quality of the product is just like new. I am very satisfied with how quick the order came through. Shopping on the phone app is easy and seamless.
July 29, 2026
Reply from The RealReal
We're so pleased to hear that the quality of your product is just like new and that your order arrived quickly! It's wonderful that you found our phone app easy and seamless to use.
Satisfied customer
The item was as described and arrived on time. I will be ordering again real soon.
July 23, 2026
Reply from The RealReal
We're so pleased to hear that your item was as described and arrived on time! Thank you for your wonderful feedback, and we look forward to your next order.
Excellent quality and prices
August 1, 2026
Reply from The RealReal
We're so pleased to hear that you are happy with both the excellent quality and prices of our products! Thank you for sharing your positive feedback with us.
Reply from The RealReal
We're so happy to hear that your item was exactly as described and that it arrived quickly! We truly appreciate your positive feedback.
I purchased a bag for the first time
I purchased a bag for the first time! I must say I love my Louis Vuitton bag !!!
August 8, 2026
Unprompted review
Reply from The RealReal
We are so thrilled to hear that you love your new Louis Vuitton bag! We are delighted you're happy with it.
Great representation of condition and…
Great representation of condition and quick delivery. Great experience!
July 26, 2026
Reply from The RealReal
We're so pleased to hear that the condition was well-represented and that you experienced quick delivery! Thank you for sharing your positive feedback.
Sweater has stains on it that were not…
Sweater has stains on it that were not disclosed in the listing. Sweater is still in decent condition and I hope I can get the stains out but there are 1-2 on the front. One stain is crusty like dried food.
August 2, 2026
Reply from The RealReal
We are sorry to hear about the stains on the sweater you received. We understand your disappointment and appreciate you bringing this to our attention. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
Not especially satisfied with their commission rate…
The company kept me abreast as to status of my handbag items. Not so with the jewelry. They advised me of what handbag was sold and my commission for it, but that didn't happen with my jewelry (that was all sold).
I will not sell with them again because of the extremely low commission rate they use.
January 18, 2026
Reply from The RealReal
We are truly sorry to hear about your disappointment with the communication regarding your jewelry sales and the commission rate. We understand your concerns. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
Gorgeous purse in excellent quality!
August 2, 2026
Reply from The RealReal
We are so pleased to hear that you are enjoying the excellent quality of your gorgeous new purse! Thank you for sharing your positive feedback with us.
Reply from The RealReal
We are so glad to hear that you love your purchase and that the shipping was quick! We truly appreciate your positive feedback.
As described and good price.
August 2, 2026
Reply from The RealReal
We're glad to hear that our product met your expectations and that you found our pricing satisfactory. We appreciate your feedback.
Their software is severely outdated or…
Their software is severely outdated or poor. My shipping label was nowhere to be found on my account on my app, and the tracking system on their app, not on the UPS website, kept on being out of date. Including saying that things were still arriving when they had already arrived. Additionally, they’re sizing is way off, they don’t size the same way that the companies do that they sell.
August 2, 2026
Great experience
Good service, fast shipping and item just as described. This was my first purchase and I’ll definitely shop again.
July 26, 2026
1 of the pair of pants I received were…
1 of the pair of pants I received were not as described and had an ink spot on them that will not come out and the item is not eligible for return.
August 2, 2026
Beanie is pilled & small stained
July 26, 2026
My experience was excellent like always.
August 1, 2026
Great experience
Great experience. Quick processing and shipping times. Accurate description.
July 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.