Package delivered in timely manner. Tote bag was as described. Tracking was good. Package box arrived torn open. Tote bag was not damaged but it had obviously been tampered with. I would like to... See more
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Review summary
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The Real Real sent over a wonderful person to review our belongings and scaffold me through the process of setting up an account. She was professional, warm, thorough, and a great communicator. The r... See more
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I loved having the welcome discount. The description was perfect and shipping was fast. The shoes were better than expected. This is my first purchased on The RealReal and my first PreLoved clothi... See more
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From the beginning of signing up to now, has been smooth. The agent that came to my home was very welcoming & sweet, shes been helpful until now whenever I need assistance. Its my first time selling i... See more
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Company details
- #86 of 145 best companies in Women's Clothing Store
- #202 of 299 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
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I ordered a size 40 in my shoes and…
I ordered a size 40 in my shoes and unfortunately these are a size 6-7. The size is MISSING so it’s NO way for me to even know. The only way I was able to measure is my daughter is a 6.5 and she can fit them PERFECTLY. Smh,
July 29, 2026
Great for 1st time buyers.
This was a cool service for my first time using the platform. The item was authentic and new as described. Fast and secure shipping also. Great coupons also.
July 28, 2026
Received product within stated time…
Received product within stated time frame. Product condition as expected. Satisfied with experience, would purchase from here again.
July 22, 2026
I love my purchase and that is…
I love my purchase and that is authentic and just as described in the photo. My item arrive quickly. I am super happy with my purchase! I love the Real Real. I have purchased many items.
July 29, 2026
The boots were as described and very…
The boots were as described and very nice. Quick delivery and great packaging. Loved the experience and my purchase.
November 19, 2025
I ordered 3 items and 2 came back as…
I ordered 3 items and 2 came back as expected, 1 wasn’t really what I expected but it’s all good b/c it was a final sale.
Also items were delivered in good time
July 29, 2026
Not as advertised…
I did receive my item in a timely manner the problem is the sunglasses were perception glasses and I can't hastle with sending them back so it was just like throwing the money away
July 22, 2026
i really appreciate the customer service
July 30, 2026
Beautiful Lingua Franca sweater arrived…
Beautiful Lingua Franca sweater arrived in less than a week and was exactly what I wanted!
July 18, 2026
Awesome service
July 22, 2026
I love the quality and mostly favorable…
I love the quality and mostly favorable pricing and ease at selling and buying.
July 22, 2026
Vintage Fendi bag purchase
Transaction was easy bag took about 8 days to be delivered. Box was in horrendous condition. For the $16 delivery charge there should be better levels of what is acceptable to send items in. I was concerned bag may be affected but luckily it was in a dust bag. The item was also final sale so I would have been out of luck for any damage. The bag quality was as expected and I am happy with that.
July 22, 2026
The bag was in disgusting condition
The bag was in disgusting condition. Caked up dirt on the interior and exterior, metal accents are so rusted/worn they look horrible. I don’t feel the extent of the dirt and wear was pictured accurately in the listing. Also, coach does free cleanings on leather bags so at the very minimum do that before sellling a purse that has caked up grime everywhere!
July 29, 2026
Found what I wanted for a good price
Found what I wanted for a good price. Shipped fast and easy to follow. Highly recommend!
July 22, 2026
Oneika from the consignment concierge…
Oneika from the consignment concierge was helpful and solution oriented
July 22, 2026
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