The score would’ve been higher however I made a purchase then minutes later found something else that I wanted to add to the order. When I reached out to customer service, they said I am not able to a... See more
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Review summary
Created with AI, based on recent reviews
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I make regular purchases, and there has been times where the transaction wasn't exactly smooth. Wrong item or size. However those have been rare. Usually I'm very pleased. And any issues are smoothly... See more
Company replied
The retail store in Dallas, made it very easy just to drop items off. I did not wanna mess around with mailing items. I’m a little concerned about a handbag that I sold. It had the tags on it and had... See more
Company replied
Skirt was listed as black but is actually a very dark brown. I like the skirt and will keep it but it was mislabeled. Also, delivery is a bit slow - took 10 days to get delivered. All in all satisf... See more
Company details
- #83 of 145 best companies in Women's Clothing Store
- #197 of 297 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
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Straw Purse
I was able to search for exactly what I wanted without unwanted items popping up. The description & quality of the bag were spot on! It’s sturdy & will be great for my trip to Tahoe!!
July 19, 2026
Very poor customer service
Very poor customer service. Multiple emails were sent about a shipping issue.
Ongoing reassurance they would get back to me and never did
No recognition of the thread of the emails and they kept asking me the same questions
Eventually I gave up and dealt with the issue myself
Annie
July 11, 2026
The shoes I was sent are so dirty with…
The shoes I was sent are so dirty with foot scum on the soles. I can understand used but these literally are gross.
July 18, 2026
everything was just as I expected it
July 11, 2026
I love this purse!!!
I love this purse!!!! 👜 it’s a chef kiss only hiccup,was questions I had about keys 🔑 I asked chat did keys come with purse the chat kept saying there were no keys in description but clearly in pictures they have keys and they said due to it not being In description that no keys came with the purse,when purse was delivered keys were inside like seen in pictures which made me happy just a reminder make sure that description and pictures are accurate other than that discrepancy the overall purchase was good 👍🏽
July 18, 2026
Pleased with my purchase
Prices are fair, and the item was as described. While I didn’t use it, I liked the option to pay a bit more for the option to return.
July 11, 2026
The piece was perfect
The piece was perfect!
My bag charm was everything that the site said. It was in great condition. I love it!
July 17, 2026
Ease of selling merchandise and…
Ease of selling merchandise and verifying authenticity and credit for sale. Appreciate the process and quality of items
July 19, 2026
Favorite designer resale site
Favorite designer resale site. Fast shipping and easy return process when needed.
May 13, 2026
I ordered a size seven shoe and it was…
I ordered a size seven shoe and it was two sizes too big. No way was it EVER a size 7.
July 19, 2026
I ordered a size 6 skirt that would…
I ordered a size 6 skirt that would have fit me perfectly. The RealReal sent me a size 10 instead — their mistake, not mine — and of course it doesn't fit. To make it worse, the item is marked non-returnable, so I'm now stuck with a skirt I can't wear.
When I reached out through chat, the rep told me my only two options were a $10 site credit or a return shipping label. They shipped the wrong item, and the "resolution" is ten dollars or the hassle of mailing back something I never should have received — no offer to actually send the correct size. I expected far more at this price point.
July 18, 2026
Awesome job I’m really happy with my…
Awesome job I’m really happy with my purchase and the shipping time was fast. Tell every person there that works with the real real keep up the amazing work and I truly appreciate everyone. Thank you all so much.
July 19, 2026
Loved the product I recieved
Loved the product I recieved, excellent condition and easy to purchase.
July 11, 2026
Love my order
Great varieties to pick and choose.
I always love all the items that were ordered from Real Real
July 18, 2026
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