Selection of high end designer clothes and luxury bags is amazing. However, a $64 shipping to Canada is outrageous. Please source another method of shipment (not D.H.L.) that’s not an exorbit... See more
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Review summary
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easy to checkout the item, with clear labels of information. only callout is that the item was labeled “final sale” so I purchased the $40 return protection just in case the item came not as describ... See more
I am giving the experience a 4 at this time because I received the watch I ordered. It was in Excellent condition as described. Unfortunately, the watch doesn't work. I have filed a claim and pend... See more
I buy frequently.. no one has the stock that TRR Has My only issue is the no return policy on handbags …. My Chanel bag had major black marker all over the interior .. never disclosed in descripti... See more
Company details
- #83 of 145 best companies in Women's Clothing Store
- #200 of 299 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
130K reviews
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Great Prices but Regular Buyer's Remorse
Have found some pieces I love on this site and have been disappointed with others. The prices can be phenomenal but it feels as though it's always a gamble due to limited photos and a restrictive return policy.
That being said shipping is always very fast and customer service is responsive and helpful.
October 10, 2025
This Marc Jacobs bag is perfect!
This Marc Jacobs bag is perfect!! I just want to hug it! The description was spot on, and the bag is in better shape than I was hoping. And it came with a dust bag, which was an unexpected surprise. Thank you!
July 13, 2026
was surprised that a 150 dollar dress…
was surprised that a 150 dollar dress was just tossed in a bag. I guess I don't buy expensive things often. So I was expecting more.
July 12, 2026
Amazing experience and amazing prices!
July 12, 2026
Wrong Size Shipped!
This is about one specific experience. I ordered shoes listed at size 10.5, but when I opened them, they were 8.5 (clearly listed inside the shoe). I'm really disappointed. They also took >7 business days to arrive from the day they were shipped (not that it mattered, because I couldn't wear them anyway).
July 10, 2026
Product came as described and delivered…
Product came as described and delivered quicker than expected.
July 12, 2026
Can’t give 5 stars because the postings…
Can’t give 5 stars because the postings aren’t accurate
July 5, 2026
The sizing is WAY OFF!!! Do NOT Trust!
The sizing is WAY OFF. I went through this personally as a seller and as a customer. They label items XL, but give the measurements of like a 25” waist for example, whereas they’ll label another item (same designer) as a Med with a 31” waist It’s all over the place! Having to buy online, spend money on shipping and then having an item arrive that is NOT correct by any means of the description in size is infuriating. Especially because most of the items are “non returnable” Same thing happened when selling a dress where it was a size Med, I told them it fit like a L/XL (I was a size 14US at the time) I had to correct and fight with the consignment team because they had it advertised as an XS!! Whatever is going on over there with these many errors has made me no longer purchase from TRR anymore.
July 12, 2026
One of the best experiences
July 12, 2026
These were in very poor condition (not…
These were in very poor condition (not good as listed). I contacted the RR and was told that even though the pictures were done as to not show much damage, that the write up mentioned it. I believe this is very deceptive advertising. I would have never purchased these for my granddaughter if I had seen the extent of damage on them. I will never purchase anything again from The real real. Bad advertising, bad customer service.
July 12, 2026
Great selection!
This company has a great selection of products at good prices. I highly recommend.
July 5, 2026
100% Fail
I ordered 2 sweaters.
One was supposed to be in black and in “excellent” condition. It came in blue with a hole in the front.
The other was supposed to be in “very good” condition. It had 3 holes on the side.
Obviously, no one is looking at the items or paying attention.
July 12, 2026
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