The RealReal Reviews 

131,947
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 19,097 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful product offerings, attractive prices, and items arriving quickly in wonderful condition while providing a sustainable alternative to shopping. Many enthusiastic consumers enjoy discovering unique vintage treasures and deeply appreciate the careful packaging that ensures delicate items arrive safely at their destination. However, some people mentioned issues regarding inaccurate item descriptions and incorrect sizing information that made finding the right fit difficult. Consumers also noted that certain products arrived with undisclosed flaws or stains, and that international shipping costs and delivery transit times could sometimes be quite problematic.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a wide range of satisfaction levels. While many... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding item conditions. While many... See more

Delivery service

Customers consistently note positive experiences with delivery_service, highlighting that items are well... See more

Price

Customers had ambiguous experiences with price, featuring a split consensus on costs and valuations. Many... See more

Order

Users describe ambiguous interactions with order experiences, reflecting a wide range of differing outcomes.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more

Company replied

Rated 4 out of 5 stars

I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more

Company replied

Rated 4 out of 5 stars

I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more

Company replied

Rated 4 out of 5 stars

All is good but the shipping to Israel very very expensive!!! And the materials are use so I ask to put the price when you ship I under off 74$ that’s the way I’m not pay very high prices for the tax... See more

Company replied


Company details

  1. #87 of 148 best companies in Women's Clothing Store
  2. #206 of 301 best companies in Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info

3.9

Great

TrustScore 4 out of 5

132K reviews

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3.9

All reviews

(131,947)

18,468 reviews in the last 12 months

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Rated 2 out of 5 stars

Your new pay for returns or its final…

Your new pay for returns or its final sale is a pain. I did pay for my item and the return insurance and now waiting 48hrs to hear back from them. I will think twice before shopping again. I understand there are people who purchase items, use them and return them. You can refuse those returns instead of punishing the rest of us who got the item and realized it was not what they wanted. You may say “not everything has the return insurance” that’s hollow as everything I looked at that. Not pleased you’re not a small mom and pop shop

August 8, 2026
Rated 2 out of 5 stars

My bag arrived broken

My bag arrived broken. The strap and the connector were detached on one side from the connector on the frame. I was able to get it repaired but it was not something that was divulged on the description or in pictures before placing my order. Overall, my experiences recently with this platform have been less than what they used to be. Searches for designers often don’t appear in the drop-down even when those designers are actually represented for the category; descriptions are lacking; and the recently implemented “Return Guarantee” feels disingenuous, adding a hefty fee to return a “final sale” product when everything is now final sale. But I’m mostly disappointed in this last experience since the hallmark of this platform is that it does the due diligence most other resale platforms don’t do and scrutinize merchandise for authenticity and condition. When that isn’t reliable, I’m not sure why consumers should choose TheRealReal.

August 1, 2026
Rated 5 out of 5 stars

I purchased these Tom Ford sunglasses…

I purchased these Tom Ford sunglasses for my husband’s birthday in the gold frames. He doesn’t currently own any gold-frame sunglasses, so I thought they would be a great addition to his collection. After shopping around, the price point was amazing, especially since he had also asked for another pair of name-brand sunglasses. But I knew The RealReal would come through for me! 🙌🏽

The sunglasses arrived exactly as described—brand new, with the tags still attached and the original box. My only complaint is that I wish they had come with the Tom Ford bag. Other than that, I’m extremely pleased with my purchase and can’t wait to see his reaction! 😎🎁

August 3, 2026
Rated 1 out of 5 stars

I handbag in my wallet is not in good…

I handbag in my wallet is not in good shape it's the most completely worn out and the wallet has a hole in it and a one corner of the purse there's almost a hole as well not happy at all trying to figure out how to send it back but on the website it's hard to find out how to send it back I just got it a few days ago and it tells me that I have no purchases for August. I will never buy from this company again!!!!!

August 9, 2026
Rated 3 out of 5 stars

Size not clearly described…

The sweater was listed as a Women’s size M. It is actually Young Girl’s size M. Clarity would’ve been helpful. The product is in very good condition but it could not be used. We will keep it to be used by our daughter when she is old enough. Delivery was efficient otherwise.

August 2, 2026
Rated 5 out of 5 stars

Great purchase

Great purchase - got a top quality item for way cheaper than expected (I thought this place only sold ridiculously expensive fashion items but got some Hunter boots for less than $50). Would recommend.

July 22, 2026
Rated 5 out of 5 stars

I bought a beautiful Louis Vuitton…

I bought a beautiful Louis Vuitton t-shirt it was just as pictured and described in perfect condition I would purchase from the seller and the real real again and I would recommend purchasing from the real real great experience

August 2, 2026
Rated 2 out of 5 stars

I’m extremely disappointed with my cashmere sweater.

I’m extremely disappointed with my first experience with The RealReal. I ordered four Vince cashmere sweaters, all the same size, expecting that The RealReal’s inspection and condition ratings would make buying secondhand designer clothing more reliable than purchasing directly from individual sellers.
Three of the sweaters were fine. The fourth absolutely was not.
The sweater had clearly been badly shrunken—the sleeves were noticeably too short for what was supposed to be a full-length sleeve, and the fibers had the dense, compacted feel of a sweater that had been improperly washed or dried. It also had a hole in the arm and pink residue/gunk around the back of the neckline.
None of these problems were disclosed in the listing, despite the sweater being represented as being in very good/excellent condition.
To The RealReal’s credit, they accepted the return. However, I was then charged approximately $15 for the return of an item that was materially different from the condition described in the listing. That is what I find particularly unacceptable. I did not return the sweater because I changed my mind, disliked the color, or didn’t like the fit. I returned it because significant damage and condition issues were not disclosed.
The entire reason I chose The RealReal was because I expected a professional resale company to have consistent inspection standards and accurately disclose flaws. I was willing to pay more for secondhand clothing because I believed I was getting that additional level of quality control.
After this experience, I no longer have confidence in their condition ratings. If an obviously shrunken sweater with a hole and visible residue can be listed in very good/excellent condition, I have to wonder what their inspection process actually entails.
A return fee should not be charged when the reason for the return is an inaccurate condition description. The RealReal should refund that fee and seriously improve its quality-control process.

July 25, 2026
Rated 5 out of 5 stars

They are my go-to for consigning items

They are my go-to for consigning items. They are responsive and communication is an A+. There is really no fear factor to sending them items. I can always request them back and they honor that - plus, they are always professional.

July 18, 2026

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