I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more
Company replied
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Review summary
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I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more
Company replied
I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more
Company replied
All is good but the shipping to Israel very very expensive!!! And the materials are use so I ask to put the price when you ship I under off 74$ that’s the way I’m not pay very high prices for the tax... See more
Company replied
Company details
- #87 of 148 best companies in Women's Clothing Store
- #206 of 301 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
132K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Inaccurate description
Description of the type of gold was inaccurate, which I didn't realize until I received the bracelet. Customer service was very quick in offering a refund.
August 10, 2026
The pocketbook and sneakers I received…
The pocketbook and sneakers I received were great, authentic and accurate on the descriptions
August 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Package hasn’t arrived
Package hasn’t arrived, package is missing. No easy way to reach customer service promptly, have to send an email.
August 14, 2026
Reply from The RealReal
We regret that your package is missing and that reaching our customer service team has been difficult. Please email us at reviews@therealreal.com so we can look into this further.
Amazing customer service and products!
August 10, 2026
Very happy with my transaction
Great price prompt shipping item was in excellent condition as described
August 1, 2026
Easy to find and order what I wanted
Easy to find and order what I wanted. It arrived on time and as expected.
August 3, 2026
Great product in amazing condition!!!
August 9, 2026
Great selection
Great selection, pictures, description, shipping rates & time. Item arrived promptly, clean and as described. I wouldn’t hesitate to shop here again.
August 3, 2026
Very disappointed
Very disappointed in suggested damage resolution, in fact we still don’t have an agreed solution
August 10, 2026
Packaging and experience could be better
The product came as described.
I was just expecting that for the price of the product, the packaging and shipping would be a overall better. It almost fell like it was coming from china and not a fancy experience.
August 10, 2026
Item condition description is off!! BE AWARE!!
I bought 3 things in this order, all of them are supposed to be "pristine". 2 of the 3 are alright, they are pretty new. But the last item (a thin Canada Goose down jacket) is clearly heavily used and the sticking is coming off at places and the fabric is heavily scratched everywhere, even though the website description is "no signs of wear". If I knew about this before, I wouldn't have paid for it.
August 2, 2026
Amazing as always to work with Ethan!
August 3, 2026
No support on lost item
I haven't gotten support on my escalation - lost package, no response or follow up on path forward for an expensive item.
August 3, 2026
Super great quality and service
Super great quality and service, just a little sneaky with returns and stuff so read closely.
August 10, 2026
Items as described.
August 2, 2026
The product was exactly as described
The product was exactly as described! Good purchase!
August 10, 2026
One item was as described
One item was as described, the other item was not
quite as described. Not a major difference.
August 9, 2026
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