The RealReal Reviews 

Timely. Good selection. Quality of item. High expectations on condition of items. Fast delivery.

Great online store! Fast shipping and highly professional service. My bag arrived in perfect condition.
Neomara Gonzalez

I’ve never had any issues with their products. This time there was a discrepancy in the description and sizing. I sent them the photos and they were pretty quick to resolve the issues. Thank you!

I received a email today from The Real Real that I would be getting my dividend from me $600 MacBook Duggle dress. The total was $2.70 cents!!!!! Of course the charged $15 bucks to send me a check!!! You couldn’t ship this dress for that! If I would have know I had no say I would never of sold on this site Horrible!!

All of my purchases have been exactly what the description is. Very happy with my purchases. This is now my go too. I’ve only purchased shoes but I’m confident the clothes will also be a good purchase!

I couldn't be happier !!!😃
Fantastic shoes at a great price !!!!
The shipping was fast and the shoes were well packaged. Thanks TRR for a great shopping experience !! 🤩🤩🤩🤩🤩

Great product arrived timely and exactly as described. Found some exceptional deals.

Fast Delivery and my items was in great condition

I love the fact that it shows you any flaws on your purchases and they give you the option to purchase to return it

My credit card been charged and I still don’t have my watch. Supposed to be here yesterday now I’m being advised not till Wednesday.

Disappointing, the lack of tracking that you do not get advice.

Very disappointed, I feel scammed.

I ordered a skirt from Zimmermann at The TRR, described as GOOD condition with moderate discolouration, but was STAINED throughout, and worse still there was no mention of a BUTTON MISSING.

The button is very specific to the skirt and cannot be replaced.

I paid a fortune for the skirt, shipping and import customs charges.

Now it is TOO EXPENSIVE to return as I only have 9 days to deliver in time.

I am in the Middle East. What a waste of money... order nr. R772311336.

The purse arrived sticky and still had a receipt and hair tie with the previous owners hair in it in the front pocket.

Customer service granted my request right away which was refunding a shipping fee. I had made 2 orders within minutes of each other.

Can TRR allow you to add to your order within a few hours?

Also, a big issue is why is the TRR’s shipping rate so expensive? There is only one option, as well.

Of course with clothes shopping, especially consignment clothes, you need to try on and see how it suits you or see if it is worth having a tailor help with the fit. Perhaps this is to discourage returns, but that is part of clothes shopping.

Purse arrived without the shoulder strap. Customer service will not contact me back. I have sent emails and opened dozens of chats. Purse was also listed in excellent condition and has stains and the handles are in horrible condition!!!

This is by far the best site for finding high quality brands and products, I buy almost all my clothes from the RealReal.

The item I purchased was accurately described and the photos provided were helpful in making the purchase.

The ordering process and quick shipping as well as the price.