I love that I got a vintage bag at a decent price. Though, I wish some of the pictures were more clear for fine detail scratches or scuffs that aren't always visible or clear if it's a "camera glare"... See more
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Review summary
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I have been purchasing and selling from the RealReal for many, many years. When I had a problem receiving monies for my sales, they went out of their way to make it right. I still contin... See more
Company replied
I have been buying on the realreal for years now and the majority of the time, I must give it five stars however there has been times when selling on the realreal it's been a problematic with descri... See more
Company replied
All is good but the shipping to Israel very very expensive!!! And the materials are use so I ask to put the price when you ship I under off 74$ that’s the way I’m not pay very high prices for the tax... See more
Company replied
Company details
- #86 of 148 best companies in Women's Clothing Store
- #203 of 300 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
132K reviews
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OVER $1,100 not being returned! What kind of SCAM IS THIS PLACE??
Over $1k item returned/received by them on 7/31. Have emailed multiple times and still do not have my refund In spite of being told several times someone is working on it. It is now 8/15 and I STILL do not have it. Multiple emails have been sent and they continue to blow smoke. REFUND MY MONEY NOW
July 31, 2026
Missing Fendi Glasses
One of the item that I ordered, a Fendi sunglass wasn't in the box upon arrival. The box appeared to be opened and retapped. I called customer service and up to this day have not received any response.
August 7, 2026
My package is late
My package is late. With the amount we have to pay for shipping this is unacceptable.
August 7, 2026
Item was listed as women’s shoe size 12…
Item was listed as women’s shoe size 12 but the shoes were definitely a men’s size 12. They were not returnable so I have no choice but to consign them and hope to make my money back.
August 8, 2026
The item I ordered arrived so quickly…
The item I ordered arrived so quickly and in beautiful shape. Great!
July 31, 2026
Very good customer service.
July 31, 2026
I had a good experience
I had a good experience! I quickly received the ring and when it didn’t work out the return process was really easy!
July 31, 2026
My item was new with tags
My item was new with tags, but size on the tag is different than the size listed on the website
August 7, 2026
Questions answered
Quickly answered questions about item. Ordering was easy and product arrived quickly
July 31, 2026
100% Satisfied With Every Experience
I Have Made Several Luxury Handbag And Accessory Purchases. The Prices Are Reasonable. The Item Description Is Accurate. Items Are Packaged Securely And Shipping Is Quick. If There Is An Item That Did Not Work For You, A Return Label Is Provided And A Return Is Provided Very Quickly. 100% Satisfied With Every Experience.
July 29, 2026
Enjoyable Shopping
I do enjoy shopping on the site. I was pleased with the majority of the items I purchased, but very disappointed that the two pair of pants I purchased did not note that they were altered from the original size.
August 7, 2026
Kate Spade New York Handbag
The handbag was as shown online. Excellent condition and quality.
August 7, 2026
Jennifer is very professional and a…
Jennifer is very professional and a beautiful person to know. It’s a pleasure to get to know her.
The Real Real is lucky to have her working for them in Miami .
August 7, 2026
When you have been dealing with…
When you have been dealing with poshmark this is a breath of fresh air! Everything is authentic and in great condition! No scammers!
August 7, 2026
I luv my purse
I luv my purse. The delivery was fast, the quality is great my order was as expected.
August 7, 2026
Returns Department
I had some concerns regarding my purchase and how to return the item the gentleman was very nice and respectful. He was able to get my issues resolved with no problems. I have been a customer with The Real Real for twenty years and they’ve always have been a great company to shop with. Thank you very much for always going over and beyond to satisfy your customers.
August 13, 2026
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