I ordered 2 pair of shoes, same size different designers. One fit the other did not. The return was straightforward, but the restocking fee is a bit steep and the process took way too long. Two weeks... See more
Company replied
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Review summary
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Reviews shaping this summary
Bag is in terrific condition however, it does have a very strong perfume-y/musty/cigarette scent that I wish was stated prior to purchasing. Otherwise the bag is physically in the best condition I’ve... See more
Company replied
Love my leather jacket, eventhou I thought I ordered M size and received size 6 for my leather jacket, but the packaging and the fit are satisfying. Thank you TRR! I love my purchase
Company replied
Fair pricing, fast shipping, beautiful item. The reason for 4 stars instead of 5 is that the interior of the item has a funny smell that was not disclosed in the listing.
Company replied
Company details
- #89 of 151 best companies in Women's Clothing Store
- #208 of 309 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
132K reviews
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Celine Women / Handbags / Crossbody Bags
I am extremely satisfied with the entire process. Received my bag and loved it.
August 12, 2026
Great way to shop designer for less
“I’ve had a really good experience shopping with The RealReal. I love being able to find designer and higher-end pieces at prices that are much more affordable than buying new. My order arrived as expected, and the items were accurately represented. I also enjoy browsing because you never know what you’re going to find. I would definitely shop here again.”
November 12, 2025
Smooth and pleasant transaction
August 16, 2026
Pros-Cons-pro
I like the selection of products.
Sometimes the product information on certain items is unclear or wrong, particularly regarding sizing.
Sometimes items come packed in a very haphazard way, which detracts from the overall experience.
I like the progressive discounts on items, which gives a marketplace feel.
August 17, 2026
My new go to site!
The delivery was super quick! The Tory Burch handbag was even better than expected. Excellent leather quality. Overall I am so pleased. My new go to site, love the RealReal!
August 17, 2026
I think TRR does a good job advertising…
I think TRR does a good job advertising items, reviewing them and so on. the photos are not well focussed however. I've learned the TRR undervalues certain brands but this must be just a reflection of what the customers value, and the customers must be really hooked on certain uber lux brands. Concerning my purchasing I haven't been pleased yet with a ring and 2 purses;
August 10, 2026
Products Even Better Than Described
Every purchase made with TRR has been excellent. In most cases, the products were even better than described.
August 16, 2026
I felt confident making the purchase…
I felt confident making the purchase because the description and photos were detailed. I also really appreciated the option to return. That sealed the deal. Luckily, the dress is perfect so no need to return
August 16, 2026
This was such a flawless shopping…
This was such a flawless shopping experience. And shipping was really fast! I love my purchase! Thank you, TRR!
August 16, 2026
I have been very happy with merchandise…
I have been very happy with merchandise bought and sold over the years. However i will never purchase anything from them again as 1/3 of my packages go astray and are sent back to the company. This is ups’s fault i guess but bottom line I can’t go through the agnst of worrying about whether they will actually arrive
August 16, 2026
Bag was in great condition and came in…
Bag was in great condition and came in nice packaging!
August 9, 2026
I have purchased 2 purses from TRR and…
I have purchased 2 purses from TRR and both were as described and great value. The clothes have been more hit or miss. Some work out, some are miss-sized and some smell bad.
August 16, 2026
Item great shape as stated
Item great shape as stated. Superb quality. Delivered as stated timely.
August 16, 2026
Great bag, great experience!
The bag is in great condition and the shipping was very fast! I'm definitely satisfied with my purchase!
August 8, 2026
I’ve purchased many items over the…
I’ve purchased many items over the years and have been pleased with the quality of the items and the overall experience
August 16, 2026
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