I ordered 2 pair of shoes, same size different designers. One fit the other did not. The return was straightforward, but the restocking fee is a bit steep and the process took way too long. Two weeks... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bag is in terrific condition however, it does have a very strong perfume-y/musty/cigarette scent that I wish was stated prior to purchasing. Otherwise the bag is physically in the best condition I’ve... See more
Company replied
Love my leather jacket, eventhou I thought I ordered M size and received size 6 for my leather jacket, but the packaging and the fit are satisfying. Thank you TRR! I love my purchase
Company replied
Fair pricing, fast shipping, beautiful item. The reason for 4 stars instead of 5 is that the interior of the item has a funny smell that was not disclosed in the listing.
Company replied
Company details
- #89 of 151 best companies in Women's Clothing Store
- #208 of 309 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
132K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quality Item
Fast shipping and appreciate the quality of the piece as well as verification of its authenticity!
August 9, 2026
Delivery was quick
Delivery was quick. Quality and condition of the bags I ordered was accurate.
August 17, 2026
Better than expected!
July 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Accurate clear photo and description of…
Accurate clear photo and description of the product. Clothing arrived immaculately clean and well packaged. Fast shipping and delivery.
August 17, 2026
Reply from The RealReal
We're so pleased to hear that the photo and description of the product were accurate and clear! It's wonderful to know your clothing arrived immaculately clean and well-packaged, and that you appreciated the fast shipping and delivery.
First time buyer
First time buyer. Happy with the experience. The dress was in the advertised conditions and was delivery on time.
August 16, 2026
Reply from The RealReal
We're so happy to hear you had a positive first experience with us! It's wonderful that your dress arrived in the condition advertised and was delivered on time.
I sold my items but never received the…
I sold my items but never received the promo I was told I would receive by selling.
August 17, 2026
Reply from The RealReal
Thank you for your wonderful feedback! We are so glad to hear that everything went well for you. We appreciate you taking the time to share your positive experience.
This company consistently offers consistent, high-quality items and consistent and excellentcustomer service…
This company consistently offers high-quality items to choose from, excellent prices, extensive amount of designers and always something new. In addition, customer service is consistent 100% of the time with their willingness to assist in any way possible. Always professional always kind and always helpful.
I am not just a buyer. I’m also a seller, and you have made the process extremely easy to do.
There is no other company that can compete with you!!
August 17, 2026
Reply from The RealReal
We're so happy to hear you consistently have such a positive experience with us, both as a buyer and a seller! It's wonderful to know you appreciate our high-quality items, prices, and the variety of designers. We especially appreciate your kind words about our customer service and making the selling process easy for you.
Celine Women / Handbags / Crossbody Bags
I am extremely satisfied with the entire process. Received my bag and loved it.
August 12, 2026
Reply from The RealReal
We're so pleased to hear that you are extremely satisfied with the entire process and that you love your new bag! Thank you for sharing your wonderful experience.
Great way to shop designer for less
“I’ve had a really good experience shopping with The RealReal. I love being able to find designer and higher-end pieces at prices that are much more affordable than buying new. My order arrived as expected, and the items were accurately represented. I also enjoy browsing because you never know what you’re going to find. I would definitely shop here again.”
November 12, 2025
Reply from The RealReal
We're so happy to hear you've had such a good experience finding designer pieces at great prices! It's wonderful that your orders arrive as expected and are accurately represented. We appreciate your kind words!
Smooth and pleasant transaction
August 16, 2026
Reply from The RealReal
We are so happy to hear that you had a smooth and pleasant experience with us. Thank you for your positive feedback!
Pros-Cons-pro
I like the selection of products.
Sometimes the product information on certain items is unclear or wrong, particularly regarding sizing.
Sometimes items come packed in a very haphazard way, which detracts from the overall experience.
I like the progressive discounts on items, which gives a marketplace feel.
August 17, 2026
My new go to site!
The delivery was super quick! The Tory Burch handbag was even better than expected. Excellent leather quality. Overall I am so pleased. My new go to site, love the RealReal!
August 17, 2026
Reply from The RealReal
We're so thrilled to hear that your Tory Burch handbag was even better than expected and that you're so pleased with the excellent leather quality! It's wonderful to know we're your new go-to site!
I think TRR does a good job advertising…
I think TRR does a good job advertising items, reviewing them and so on. the photos are not well focussed however. I've learned the TRR undervalues certain brands but this must be just a reflection of what the customers value, and the customers must be really hooked on certain uber lux brands. Concerning my purchasing I haven't been pleased yet with a ring and 2 purses;
August 10, 2026
Reply from The RealReal
Thank you for your feedback!
Products Even Better Than Described
Every purchase made with TRR has been excellent. In most cases, the products were even better than described.
August 16, 2026
Reply from The RealReal
We're so pleased to hear that every purchase with us has been excellent! It's wonderful to know that the products were even better than described.
I felt confident making the purchase…
I felt confident making the purchase because the description and photos were detailed. I also really appreciated the option to return. That sealed the deal. Luckily, the dress is perfect so no need to return
August 16, 2026
Reply from The RealReal
We're so happy to hear that the detailed description and photos gave you confidence in your purchase! It's wonderful that the dress is perfect and that you're pleased with it.
Reply from The RealReal
We're so happy to hear you're pleased with the item's quality and our prompt delivery! Thank you for your wonderful feedback.
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