I have been very happy with merchandise bought and sold over the years. However i will never purchase anything from them again as 1/3 of my packages go astray and are sent back to the company. This is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall experience was good, however, I wish the duties were included in the price. Its not great to get another bill (which you won't know the amount until they send you a duties bill ) so really you are paying a lot more than you see on the website. Otherwise the item was as described, took some time to get to me, but was what I ordered. If the REALREAL people are reading this, please consider adding the stamp/duties to the cost at the checkout. Thank you.
The site was so easy. I ordered two Milly dresses. On fit perfectly and the other was way too small. Maybe double check sizing and make a note if things are running small or larger than standard.

Reply from The RealReal
I like the item I purchased, but the boot buckle had some sticky brown substance on it. That turned me off. I wanted to give 3 stars for that, but it is what it is. In my head, that was a $10.00 deduction-scary thoughts. Please make sure you sanitize the product completely. They shipped the item quickly and packaged it with care. Thank you!

Reply from The RealReal
Fast delivery, items come as presented and if there is an issue, they are easy to work with.
Mlove my new bag it’s exactly as described. Received quickly. Thank you

Reply from The RealReal

Reply from The RealReal
First time and what an amazing experience! The attentiveness, updates, information, and quick delivery gave me a great impression! I will definitely come back to buy more

Reply from The RealReal
Love the product, great quality and value, the shipping experience was confusing and stressful since the item was expensive to me and there was a lot of shipping changes.

Reply from The RealReal
I ordered Chanel gst then when it arrivedc there was no fillers i side the bag. They should have put some bubble wrap or paper fillers to have it presentable.

Reply from The RealReal
The lady who took my pieces was so sweet, kind, and complimentary. I wish I got her name. Whoever she is, please give her lots of praise and a little extra bonus!
She was the best!

Reply from The RealReal

Reply from The RealReal
The website was easy to navigate and the descriptions of the items were throughly detailed and the pictures were high quality. The email updates about processing and shipping were timely and very helpful. Will definitely be purchasing more items from The Real Real in the future.

Reply from The RealReal

Reply from The RealReal
I needed this dress for a pageant shoot! It worked out amazing and shipped fast. Only thing I wish they did was place the actual dress size # instead of Small, Medium, Large etc. I received my dress and it was in pristine condition there was not a stone missing in site. I recommend…. Once my photos come in I’ll try to add to this comment ….

Reply from The RealReal
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.