The RealReal Reviews 

132,623
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 19,190 reviews, reviewers had a great experience with this company. Customers frequently mention that the delivery service is exceptionally fast and reliable, with items arriving promptly and featuring securely crafted packaging that protects the merchandise. Many people also appreciate the amazing deals available, noting that finding beautiful fashion pieces within budget is a wonderful part of the overall shopping process. Some reviewers were not happy with inaccurate product descriptions, frequently pointing out unexpected sizing issues and missing details about item conditions. A few other people also felt that high shipping fees and occasional damaged goods significantly detracted from their otherwise positive purchase experiences.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide in customer satisfaction. Many... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Price

Consumers find price to be ambiguous, with highly mixed feelings regarding costs and fees. While some... See more

Order

Reviewers highlight ambiguous aspects of order experiences, reflecting a wide range of differing opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been very happy with merchandise bought and sold over the years. However i will never purchase anything from them again as 1/3 of my packages go astray and are sent back to the company. This is... See more

Company replied

Rated 4 out of 5 stars

I love TRR and do the majority of my shopping on this platform. However, I wish they would return to using their reusable bags. In todays environment, I greatly dislike receiving clothing packaged i... See more

Rated 4 out of 5 stars

The description of the item needs more details My item had very little information was extremely vague and did NOT show the huge tear on the inside of the bag lining. Please take the time to type mo... See more

Company replied

Rated 4 out of 5 stars

Easy checkout, Received the product in a reasonable length of time. Problem is there’s not enough time to shop before the cart is deleted. Ended up paying two different shipping fees bc of time restra... See more

Company replied


Company details

  1. #89 of 152 best companies in Women's Clothing Store
  2. #207 of 312 best companies in Clothing Store

Written by the company

The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.


Contact info

3.9

Great

TrustScore 4 out of 5

133K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(132,623)

19,133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

It took several emails and a couple…

It took several emails and a couple weeks to finally get the product. There was limited communication about the delay except for when I contacted TRR to see if the product even existed and where it was in the process. I also ordered products from other online sellers that arrived within a few days with constant updates.

August 20, 2026
Rated 1 out of 5 stars

Absolutely horrid experience

Absolutely horrid experience. Tried to order, but my credit card company declined the transaction because they thought it might be fraudulent. Cleared it with my credit card company, and they advised me to try again the next day. I did, and it declined again. Called the credit card company again, and they said they approved it, but the real real company declined it. Tried their chat function; it is horrible, so I popped out. Tried another credit card, and it was also declined, apparently because my entire account is blocked due to the one fraud alert at the start of this horrid loop. Terrible, terrible experience and will ask my wife to never, ever, ever ask me to order anything for her from them again. Best of luck if you do, but I'll sing their "praises" to everyone I know.

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

I was told they would be following up…

I was told they would be following up with me regarding the process used to authenticate a bag I purchased as they couldn’t give me answers on the chat . I have received nothing since . Makes me believe even more that the bag I purchased is a fake

August 13, 2026
Rated 4 out of 5 stars

Great quality products and quick shipping too

I was happy to find the RealReal. I was able to buy a beautiful high quality designer top that still had the tags on it for a much lower price than anywhere else. I received my order in less than a week. Taking 1 star off the 5 Star rating only because i was getting marketing emails 3 or 4 times a day after my one purchase so i unscribed from the emails but I will still buy products from the RealReal in the future since I had such good luck the first time.

August 19, 2026
Rated 5 out of 5 stars

First purchase

First purchase. Love the company, highly reliable and good thought put into the details. It came with a tag and in a nice bag. Blazer itself was perfect and incredible deal

August 20, 2026
Rated 2 out of 5 stars

I was sold a jacket that said very good…

I was sold a jacket that said very good condition, with minor discoloration..and that was it.. received thr jacket and i paid a hefty amount for my moncler jacket and received it, filthy, as in dirty. I was surprised that this would be considered Minor discoloration when it's literally never been cleaned. I sent it back. Returns gave me a little hick up, but thankfully waives the return fee. I was saddened as i wanted to keep the jacket but can't wash it without removing your tag and then return, so..sad.

August 20, 2026
Rated 4 out of 5 stars

Overall experience was good

Overall experience was good, however, I wish the duties were included in the price. Its not great to get another bill (which you won't know the amount until they send you a duties bill ) so really you are paying a lot more than you see on the website. Otherwise the item was as described, took some time to get to me, but was what I ordered. If the REALREAL people are reading this, please consider adding the stamp/duties to the cost at the checkout. Thank you.

August 19, 2026
Rated 3 out of 5 stars

Easy but didn’t fit

The site was so easy. I ordered two Milly dresses. On fit perfectly and the other was way too small. Maybe double check sizing and make a note if things are running small or larger than standard.

August 18, 2026
The RealReal logo

Reply from The RealReal

We're glad to hear you found our site easy to use. We appreciate your feedback regarding the sizing of the dresses and will consider your suggestion for future improvements.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look