The score would’ve been higher however I made a purchase then minutes later found something else that I wanted to add to the order. When I reached out to customer service, they said I am not able to a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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I make regular purchases, and there has been times where the transaction wasn't exactly smooth. Wrong item or size. However those have been rare. Usually I'm very pleased. And any issues are smoothly... See more
Company replied
The retail store in Dallas, made it very easy just to drop items off. I did not wanna mess around with mailing items. I’m a little concerned about a handbag that I sold. It had the tags on it and had... See more
Company replied
Skirt was listed as black but is actually a very dark brown. I like the skirt and will keep it but it was mislabeled. Also, delivery is a bit slow - took 10 days to get delivered. All in all satisf... See more
Company replied
Company details
- #84 of 143 best companies in Women's Clothing Store
- #198 of 297 best companies in Clothing Store
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
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Dress not as advertised!
I bought a dress that was not advertised accurately. It said size M (I assumed Medium), but it was actually a size 6 (per label). If I had known it was a 6, I wouldn't have placed the order. Also, the belt/sash was missing. Upon arrival, I noticed 2 holes where a belt should go (without it, you just see 2 big holes). These holes were not pictured online and no mention of "belt not included.
My time was wasted on this order and it's very frustrating the RR is not more transparent.
July 18, 2026
Perfect for the bride to be
Arrived in a timely manner. Packaged well. Item was as expected. Thank you.
July 20, 2026
I found an impossible to find dress
I found an impossible to find dress - and at a great price! I didn’t keep to because the waist was impossibly narrow, even in the next size up.
⬆️ would improve the site by permitting filtering (eg size, color, length). I also would have liked a longer return period and quicker delivery.
July 13, 2026
Good experience
Items clearly advertised and identifies any defects. I like being able to return or purchase to return.
July 13, 2026
Everything was great .
Everything was great .
The boots were impeccable, and arrived so fast!
I’ll buy much more at the real real !
July 13, 2026
10/10 Will order again
Packaged well, fast delivery and the ring is even more beautiful in person. 100% happy!
July 20, 2026
I had a difficult time getting…
I had a difficult time getting assistance from the store staff, I sent several messages and finally someone got back to me.
The jacket I purchased was listed as size XL, it is in actuality a size L. It doesn’t fit, and I’m having to gift it to someone else
July 20, 2026
Honest review
PROS: The selection is great. Very responsive customer service.
CONS: I think the shipping charge is too high.
July 20, 2026
Shoes were exactly what I expected to…
Shoes were exactly what I expected to be based on the description. I also got to use my $100 credit that I got from consigning!
July 20, 2026
The quality and authenticity was great…
The quality and authenticity was great as promised.
July 20, 2026
The Real Real is authentic
The Real Real is an excellent purchasing/selling app. I have used the app to purchase many beautiful items. I like the fact that all products are authenticated. There are a couple of apps ( beginning with an E) that sell dupes, not true here. You buy here and get the product you paid for. Nice quality goods too. I haven’t tried selling yet, but plan to in the future.
April 9, 2026
Quick shipping
July 20, 2026
Better than expected!
The Shoes were better than the description. They seemed like brand new and were perfect. Super excited to wear them.
July 13, 2026
be careful with sizing
site labeled a vivienne westwood skirt as XL b/c the label on the skirt said size 14, but a UK size 14 is an international size M. make sure you check the measurements before ordering :(
July 19, 2026
First time customer
I had missed a promotion as it was my first order. They helped me to get it straightened out and treated me humanely. Product was exactly as expected.
July 9, 2026
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