The Rum Company Reviews 

178
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the wonderful and exceptionally vast selection of unique drinks available, noting that placing an order online is simple and deliveries arrive quickly. Consumers frequently mention the exceptional product quality and careful packaging that keeps items completely secure during transit to their destination. However, some people mentioned occasional problems with external delivery services, such as packages experiencing unexpected transit delays or arriving heavily damaged. A small group of reviewers also noted that certain items occasionally arrived dusty or required extra attention upon opening for a special occasion.

What people talk about most

Product

Customers expressed great satisfaction with the product, highlighting the fantastic selection of high-quality... See more

Delivery service

Consumers find delivery service to be positive, consistently praising the quick shipping times and secure... See more

Service

Customers consistently note positive experiences with service, highlighting excellent support, great... See more

Quality

Users describe strong satisfaction with quality, highlighting that the rum tastes absolutely fantastic and is... See more

Order

Reviewers highlight great satisfaction regarding the order process, mentioning that the website is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb selection of rums, many regional. Good pricing and excellent packaging along with prompt delivery. Took a gamble on two bottles a pretty new rum (Pendraig). Waw fabulous lucky dip!!!

Rated 5 out of 5 stars

It's not often that I end up writing a positive review when something's gone wrong - but also a sign the rum company customer service is really 10/10. I ordered a bottle of rum for a Christmas pr... See more

Rated 5 out of 5 stars

Very high quality rums and a great selection available, including some excellent gift box options of varied 50cl rum bottles. Excellent customer service too. Highly recommend if you're a fan of rum of... See more

Rated 5 out of 5 stars

I looked on line for a different Rum experience and came across the The Rum Company . Fantastic choice of Rums and realistically priced. Most of the choice I hadn’t seen or tried so I ordered three d... See more


Company details

  1. Alcohol Store

Written by the company

A dedicated online rum shop selling premium independent, rums from all over the UK. An easy-to-use, one-stop shop for everything rum, providing helpful taste notes, mixer recommendations and cocktail recipes along the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(178)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Company for Rum!

There is always a great selection of different types of rum to choose from. In addition, the service and delivery has always been excellent. If you like rum, you will like The Rum Company!

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great selection of Rum

Great selection of Rum, Beckfords cacao and coffe a must if not tried. Looking forward to Lugger spiced rum, it is a gift but look forward to the feedback 😀

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy husband

Husband was very happy with his different Rum's. he is working his way through to find his favorite, I think he has found about 4 so far lol😂
Great little company

August 8, 2026
Unprompted review
Rated 2 out of 5 stars

Bottle arrived dirty/dusty

Bottle arrived dirty/dusty, big disappointment as it was a gift. Wouldn't order again based on this experience.
Bit of a let down.

August 1, 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

We're so sorry to hear this, especially as the bottle was bought as a gift. We completely understand how disappointing it must have been to open it and find it covered in dust rather than having that "wow" moment you were expecting.

While the bottle itself would have been perfectly fine to drink, that's no excuse for the presentation, and it clearly fell below the standard we aim for. We sincerely apologise for that.

Thank you for taking the time to leave your feedback. We'll also be improving our warehouse protocol to make sure extra care is taken to prevent this happening again.

Kind regards,

Tom
The Rum Company

Rated 5 out of 5 stars

Great

Great, personal service from the Rum Company. Very fast delivery. Beautiful rum I’ve been wanting to get a hold of for years. Highly recommend Outlaw rum and of course the Rum Company!

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Tastes absolutely fantastic

Tastes absolutely fantastic, ordered the High Tide Caramel and it is amazing. Will definitely be trying the other flavours in it too. Came very well packaged with fast delivery.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Bought as a gift for a friend

Bought as a gift for a friend, delivered swiftly and they were delighted with Beckford's Black Pearl Dark Spiced Rum. Great range of rum to choose from so the perfect place to find a gift for rum-loving friends!!
I would recommend this company and will be back for further presents.

May 4, 2026
Unprompted review
Rated 4 out of 5 stars

Rum arrived in one piece

Rum arrived in one piece, the rum itself is very smooth and a nice rum taken neat, I’m looking forward to offering it to guests.
I would like to leave a review on the packaging, the box itself was packed in bubble wrap, not a problem the box itself was fine but if I could make a suggestion, could some bubble wrap be placed around the bottle inside the box, my bottle was rattling around inside the box, on the plus side the bottle hadn’t broken. I will definitely be recommending this rum. Great that you deliver to the Isle of Man too, thank you.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company that is very helpful

Amazing company that is very helpful! The rum I wanted was out of stock but they was quick to email and help me pick and alternative to the same cost and email me when it was dispatched! Any queries was answered quickly and efficiently! Would highly recommend this business!

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

Issue with the delivery

My issue is with the delivery so I cannot comment on the product. My order has still not been received, three weeks after order. It has been attempted to be delivered by Royal Mail, however they picked that the product needs to be signed for and tried to deliver on two days I was not at home. Royal Mail ignored my request for leaving in a safe place. I don’t have this issue with other companies or delivery providers, please review your website order options so people who work full time can pick a suitable delivery

May 7, 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

Hi Ross,

We’re very sorry to hear your order experience has been frustrating.

Because we sell alcohol, deliveries must be sent using an age-verified service that requires a signature on delivery. We use Royal Mail Tracked services as they generally provide the most reliable tracking and delivery experience for the vast majority of our customers.

We completely understand the difficulty when delivery attempts happen during working hours, and we appreciate your feedback regarding safe place requests and delivery options. While delivery handling is managed by Royal Mail once dispatched, we do take comments like this seriously and will review whether we can make the delivery requirements clearer during checkout.

If you still need help receiving your parcel, please contact us directly and we’ll do our best to assist.

Kind regards,
Tom

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery, great value, great rum which I love! Will definitely use The Rum Company again!

April 1, 2026
Unprompted review
The Rum Company logo

Reply from The Rum Company

Thanks so much for the kind review! We’re delighted you enjoyed the rum and the service. We really appreciate your support and look forward to your next order 🥃

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