thesofacovercrafter.com Reviews 

253
•
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were unhappy with their experience overall. Customers frequently expressed deep frustration over expensive return shipping costs required to send items back to China, noting that prices were simply too high for the poor quality received. Many reviewers also noted that the sofa covers often did not fit properly on their furniture and felt extremely cheap, poorly manufactured, or completely different from the website images. Though some people were satisfied with the prompt delivery times, pleasantly soft velvet materials, and a snug fit on their specific furniture pieces, these positive experiences were less common overall.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the excellent fit, softness,... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the soft velvet material,... See more

Return policy

Customers consistently note negative experiences with return policy, expressing frustration that they must... See more

Price

People report negative experiences with price, expressing widespread dissatisfaction over high costs and poor... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers noting that orders arrived promptly... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Worst sofa covers ever bought! Dreadful and not suitable for my sofa. After emails back and forth with sending pictures still pure shambles in any respects for customers. Ignoring all responses 👎👎👎... See more

Rated 1 out of 5 stars

Extremely slow delivery well outside of the stated time at point of ordering. Quality and colour and fit is poor. And to get a refund, subject to meeting all sorts of criteria by the seller, you hav... See more

Rated 1 out of 5 stars

Atrocious experience. Spent nearly £100 on covers that were just terrible quality. Almost see through. Spent £14 sending it back to China. They say they’ve never reviewed it. More money in the bin. AV... See more

Rated 1 out of 5 stars

Wish I'd read Trustpilot reviews first! Website looks genuine UK based but goods despatched from China. They go under the name KZL Agency OU according to my PayPal payment! Cover was cheap looking awf... See more


2.4

Poor

TrustScore 2.5 out of 5

253 reviews

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No history of asking for reviews

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2.4

All reviews

(253)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Great place to shop

Great place to shop, this is my 3rd sofa cover now. Prompt delivery and great item, washes well and dries really quickly and the price is great. When the current one is done I will definitely be back thank you!

November 9, 2026
Unprompted review
Rated 1 out of 5 stars

Awful scam of a company

Awful scam of a company. No hint of it being located in china when you purchase. Long delivery time but if any issues when product arrives, buyer has to pay postage back… 35.00.
Avoid at all cost, pay more and buy local.

November 9, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company!!

I wish I’d read the reviews on here first as I wouldn’t have made the mistake of buying from this company. The sofa cover did not fit our sofa at all and even when we used the foam tubes supplied which are supposed to help keep it in place it kept coming loose every time we sat on it. Furthermore it is really awful material and shed fibres all over the house and on our clothes. I’ve tried to complain and whilst the company have said I can return the item, I now know they are based in China and I am responsible for paying the return charge which is not fair for a faulty item. Im also not willing to risk paying to return it when a it might not actually arrive ( as others have said) and b the company states they may only partially refund me. AVOID!!

November 2, 2026
Unprompted review
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Rated 4 out of 5 stars

Excellent …

I was surprised that this item was made and dispatched from china. Usually items from china are a lot cheaper… this throw was £60, so not cheap. It did take a little longer for delivery but only a day or two. The quality and fit on my sofa is excellent. I am extremely happy with my purchase and am considering buying another

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Have now bought 2 covers from them. Cover itself is very good quality for the cost, postage isn’t quick but cannot fault the customer service. When Evri decided they couldn’t deliver, the company swiftly located the parcel and resent to me with another delivery provider which was much appreciated.

October 29, 2026
Unprompted review
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Rated 4 out of 5 stars

Very slow shipping

Very slow shipping - should have been upfront about expected delivery being about 1 month. good product and fits the sofas i have.

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

This was the only place I could find…

This was the only place I could find sofa throws large enough, everyone else sells smaller size blankets but label them throws. Blankets are not throws! They don't fit and are the wrong fabric! This company sells various fabrics in different designs and colours to suit your requirements. They can be made to measure. Although the shipping is a little slow the fabric is good quality and it is really well made. I have a dog and cat so it's important the throw is washable. I've washed mine at 60 degrees and it hasn't shrunk or lost colour. Thank you for selling what you actually advertise! Very happy.

October 1, 2026
Unprompted review
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Rated 2 out of 5 stars

Be careful

Worst sofa covers ever bought! Dreadful and not suitable for my sofa. After emails back and forth with sending pictures still pure shambles in any respects for customers. Ignoring all responses 👎👎👎👎👎👎👎👎. Stay away as they take your money but no solution to the problem.

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

I bought 2 sofa covers from them

I bought 2 sofa covers from them. I noticed that it does not fit a leather sofa and it just does not stick. I put in a complaint for return and refund. They said that I will need to pay for return and extra 10% for handling the items then the rest will be refunded. I don't think this is a great customer service. Just don't bother ordering things from this place.

October 15, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Extremely misleading company with scam-like customer service! The website gives the impression of a UK retailer but the company is registered in Estonia and ships directly from China. I requested cancellation and a refund before delivery, only to receive generic emails completely ignoring my requests. It feels like deliberate delaying tactics to avoid issuing a refund. Still no resolution, despite several exchanges. I’ve now reported the transaction to my bank. Very suspicious business practices. Avoid!

October 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent

I bought a Melareve Sofa Throw in Forest Green. I only read previous reviews after I had placed my order and started to worry about what I would get. However, there was no need. I received updates of status from order to delivery which was 9 days after I placed my order, which I don't consider bad. (I have waited much longer for other things ordered from other companies.) The quality is also excellent. I am very pleased with my purchase.

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a large throw to cover my…

I bought a large throw to cover my leather sofa to protect in from the sun (it is in a conservatory) when we are not using it. The throw is lovely, good quality, with a very nice border. It covers the sofa completely and looks very good. It arrived promptly and was well packaged. I am very happy with my purchase.

September 16, 2026
Unprompted review
Rated 1 out of 5 stars

A £113.00 WASTED

Very disappointing – £113.70 wasted

I ordered four-seater, three-seater and two-seater sofa covers from The Sofa Cover Crafter, costing £113.70.

Unfortunately, the four-seater cover has a clear manufacturing fault and is badly made. I contacted customer services and provided photographs of the defect, hoping they would simply replace the faulty item.

Instead, I have been told to return the faulty cover to:

The Sofa Cover Crafter (Attn: Gavin)
Unit 501A, 5th Floor
Building 1, Hongxin Industrial Park
Guangguang Road, Longhua District
Shenzhen, Guangdong, China 518100

I am expected to pay £36.00 postage myself to return a faulty item.

As an alternative, they offered me 50% off another sofa cover and told me I could keep the faulty one — despite the fact that the faulty cover is so badly made that it is only fit for the bin. Why would I spend more money on another cover instead of simply receiving a replacement for the defective one?

All I have asked for is a replacement for the faulty four-seater cover without having to pay £36 to return a manufacturing fault. My attempts to resolve this through customer service have been extremely frustrating, and I feel my emails are being ignored.

I also noticed that the reviews displayed on their own website are overwhelmingly positive. However, when I looked at Google reviews, the feedback I found was considerably more negative. This has made me question how representative the reviews shown on their own website actually are.

Overall, I feel I have wasted £113.70 and have been left with a faulty product and no satisfactory resolution.

Very poor customer service and a very disappointing experience. I would advise anyone considering ordering to research independent reviews carefully before buying.

October 8, 2026
Unprompted review

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