The Wave Reviews 

We visited The Wave on a Saturday during the school holidays, so we fully expected it to be busy and went in knowing that; however, it felt like far too many people had been admitted for a two-hour session.

The queues were disorganised and chaotic, with very long wait times. We only managed to go on each ride/facility once during our entire session, which was disappointing considering the price of admission.

The Wave itself was clean and well maintained overall, although a few lockers were out of service and the lockers available were quite small. The changing rooms were also absolutely rammed by the time we were leaving.

We appreciate that school holidays and weekends are peak times, but the current setup doesn't feel sustainable. They either need to reduce the number of people admitted during peak sessions or extend the session time beyond two hours to make the experience worthwhile.

It's a shame because the facilities themselves are good, but the overcrowding and chaotic queues really took away from the experience.

Queues queues and more queues. Too many people allowed in, but it's £££ so that's all they care about. Some staff were great others look like they didn't want to be there especially on the front desk. Tubes for two ran out and their best slide was closed again and has been for a few years without any explanation. Oh yeah and it's expensive. Really disappointed.

Wouldn’t let me put 1 star
very disappointed in our time there family of 5, all the staff are miserable not one of them smiled all they seem to do if blow the whistles
Wouldn’t go again and definitely wouldn’t recommend

Was having a great time until I went on the ride that is like a big 'U' and you go forwards then backwards. When you get to the bottom it jerks your head back which caused terrible pain in my neck. It caused whiplash and awful pain for a few days and was on painkillers. I watched a couple of adults come off the ride afterwards and none of them looked to happy.
Just be weary of this ride.

Truly disappointing experience. The behaviour of the staff was extremely unprofessional and unacceptable. They were rude, lacked basic customer-service skills, and were even yelling at customers.

The facilities were also in poor condition, with broken lockers, dirty floors and changing areas, and an unpleasant smell coming from the water.

Overall, the service and cleanliness were nowhere near what I expected. Very disappointed and, in my opinion, a complete waste of both money and time.

Generally a great day out. The rides/slides were great fun although youngest in the group (7 year old) was tall enough for all slides most were too much for her. Like many reviews stated the queues were long as it felt there were too many people. A longer slot or less people would be best. The lockers although not needing coins were a faff especially at the end of the session.

The first ride we went on was the simperlist a figure 8 blow up for two slides down then up and back down again a curve when my grandson got out of the blow up figure 8 inflatable he had a chunk of his trunks missing I reported this as he also had a chunk of flesh missing besides his coccyx and a very large red patch about 6 inches the first aider said there was nothing they could do, very disappointed for the lack of concern and for all the other children on that ride, It's still not healed now.

Queuing 40 minutes for one slide completely dried up our enthusiasm and joy. This was made worse by loads of people going straight to the front with yellow wrist bands. I understand need for disabilities to be catered for but sometimes four of the same group meant a longer miserable wait. The actual waterpark is fantastic although you will spend most of your time standing, waiting and wishing you were somewhere else instead. Get a grip - either there are too many people packed in or better organising needs a drastic improvement to speed flow of queues.

The rides have such slow lines, and then there are fast pass groups who completely ruin how long you will wait if they show up. Either get more rides or stop allowing big groups of fast pass guests. We got on one ride in 2 hours (well 1hr 45 because they close the rides 15 minutes early!) and gave up on a second when we had waited 20 mins (when a group of fast pass showed up at the front of the line). There also wasn't enough inflatables so you had to first wait for an inflatable and then wait for the ride. Even though it must happen all the time, staff didn't seem to know how to manage this until about 30 mins into the session when they stopped letting people just hang on to the inflatables and keep using them. Totally not worth the money, need to either restrict numbers, get more rides, get rid of fast pass or make the sessions longer than 1hr 45.

No parking, no spectators so prepare to pay extortionate amount to keep eye on kids or just drop kids off miles away as there's no parking. Expensive, not public friendly, rip off.

Appalling staff attitude, expensive, long wait in queues. You book a 2 hour slot but barely have enough time to go on 3 slides. Staff were patronizing, and uncompromising (wouldn't let my child re join a queue he'd been standing in for 25 minutes, because he'd left it for a few seconds). They basically didn't believe we'd been in the queue in the first place.
The slides close 15 minutes before the end of the session, with no warning or announcements whatsoever. Hence, everyone ends up in the lazy river or wave pool, packed like sardines.

We'd travelled an hour to go there, spent £70, spent most of the time queuing, and were treated like dirt.

At the end of the two hour slot, members of staff started shouting at everyone to get out of the pool and head towards the exit. Treated like animals.
Waste of money and time. Extremely disappointing, would not recommend, and won't be making the mistake of returning.

best time ever! me and my sister loved it! would recommend it to all the people out there who are looking for something fun to do in the holidays! defo coming again!!!

Jobsworth staff that enjoy making things difficult. Filthy pool, never any shower gel in dirty showers. Gym always heaving and equipment full of sweat. Half lockers don't work. Go another gym instead!

I am a teacher in a local primary school in Coventry.
While 2/3 of our children were on a residential in Wales, we took the other children her for a session.
Wendy (one of the bosses!), gave us a great deal, which made it accessible for our children.
We were booked in and had the whole swimming venue to ourselves. The children really enjoyed it, going on the lazy river, the wave machine and the slides.
The staff were absolutely brilliant, taking great care of our children and were extremely friendly.
An experience they will never forget!
Thank you so much for allowing us to do this.
Templars Primary School, Coventry.

So came an visited for older sons birthday
And brought two grand children one of which is 3, thought the splash area would be great for her but it was sooo cold it was unbearable. So spent our time in lazy river and wave pool. Where I sustained some really bad friction burns that are still healing. When contacted the manager will he basically called me a liar and said no one else has ever got friction burns from the floor in the wave pool… and also told me the splash pool was 28 degrees which it certainly wasn’t. It was freezing and kids hated it. Not worth £130 awful customer service and wouldn’t recommend.. we traveled an hr here not again

Do not book the Wave Mana spa for a massage
They are not professional

Save your money and time and go elsewhere

First of all, you can only book a 2 hour slot, but due to the long waiting lines for the slide, you will never be able to enjoy all slide.

But the day we went, family of 4, we get to do 1 slide and then the fire alarm went off. We had to evacuate the building ofcourse, but that was the end of our visit. Asked for a full refund, they initially said management will get in contact with us.

They did call me, before i could pick up they already hang up. One ring, with an excuse mail they couldn’t reach me by phone. Bullsh**. Called back but supposedly you are transferred to another company and they tell you to contact the venue, the same venue that told me they couldn’t do anything and I needed to contact management.

This is by far and easily the worst “aquapark” experience ever. Still trying to get my money back since im not from England, and will never go visit Coventry ever again..

No Spectators !!! Would be nice if I could watch my children, beats sitting in a cafe for two hours, also the cafe could be better.

I have been to this gym since 2019.
I became a member last year as otherwise I could not continue to attend the yoga classes, which I loved. Then they ended the employment of my excellent yoga instructor James Bando.
When I found out about his dismissal ,I wrote and sent my message to the people in the administration and only one person answered me, just thanked me for the good feedback about James as an instructor.
I don't understand why the administration exists if they don't try to solve the problems that have arisen...
They exist on our money and we have the right to decide which training we want to go to .I am very dissatisfied with the work of the administration in this center.
If you value your money and like to be respected as as a customer I don't recommend to join this gym

I have been a gym member for a few years now and recently got particularly disappointed with the customer service of management and their clear inability to listen. I wonder why they are supported with public funds if they don't even serve the public.
They have recently made a fabulous yoga instructor redundant and despite many emails from many disappointed gym members, there has been no acknowledgement nor any steps taken. Instead, they're employing new inexperienced instructors whose classes no one wants to attend.

If you value your money and like to be respected as a customer I strongly discourage you from joining this gym.