Ellie Hawkins... what can I say... She is, and sounds brilliant. Just as my transaction to renew my insurance was... first class interaction between us. She was clear, concise, with her description... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ellie, was great, knowledgeable, helpful and friendly.
Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly r... See more
Ellie was polite and helpful when I rang 2 weeks ago. I had made up my mind then to renew with you despite other on line providers contacting me. Once again this morning Ellie helped me with my re... See more
Company details
Information provided by various external sources
Who Are Think Insurance And What Do We Do?
Contact info
Newhall Street 26, WS1 3DZ, Walsall, United Kingdom
- www.thinkinsurance.co.uk
4.5
Excellent
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Excellent service for start to finish
Excellent service from the start to finish. Everything explained and friendly
May 16, 2026
Unprompted review
Always professional and helpful service
Always professional and helpful service
Recommend
Use for trade insurance
May 16, 2026
Unprompted review
I found the person very helpful and…
I found the person very helpful and polite and very easy to deal with
May 13, 2026
Unprompted review
Very helpful staff member
Very helpful staff member. Rating would be higher but it took 3 calls to be able to be put through to team which could deal with my policy renewal.
May 7, 2026
Unprompted review
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The guy who I delt with was clear and…
The guy who I delt with was clear and very well spoken and made things easy to understand
May 7, 2026
Unprompted review
Always competent and Helpful.
May 6, 2026
Unprompted review
Service is poor dnt know what they are…
Service is poor dnt know what they are diing and on top you will get charged extortionate amount paid 2400 for a month got refund for 600 policy was 6000 per annum wouldnt touch them with a barge pole
May 5, 2026
Unprompted review
Very good service phone cut of and…
Very good service phone cut of and Martin rang me straight back
May 5, 2026
Unprompted review
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The entire experience was effortless
The entire experience was effortless, Tim has been brilliant throughout and has always called me back. Nothing has been a problem. Highly recommended
May 1, 2026
Unprompted review
Tim very helpful help all the way…
Tim very helpful help all the way through
April 29, 2026
Unprompted review
The customer service representative…
The customer service representative ‘Harrison’ I had today was fantastic! Took my renewal details with ease and I wanted to make some changes to my current policy and offered to call me back with a new quotation. Called me back within 15 minutes and I was more than happy with the price and service provided.
April 27, 2026
Unprompted review
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I was very pleased with Stephen the way
I was very pleased with Stephen the way he help me with my insurance the service was very helpful. I am glad that I'm having my insurances with your company. Thankyou.
April 23, 2026
Unprompted review
Used this company for years
Used this company for years, never failed us always helpful
April 20, 2026
Unprompted review
Simple. Hassle-free.
Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly recommended for new drivers or personnel with or without previous convictions.
April 18, 2026
Unprompted review
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Very good second year had no problems…
Very good second year had no problems highly recommend
April 17, 2026
Unprompted review
I’ve been with think insurance for…
I’ve been with think insurance for years always been excellent service and talk you throw everything so you totally understand what your getting
Think insurance best in the game
April 16, 2026
Unprompted review
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