Thor’s Trees Reviews 311

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their extensive knowledge and helpful advice. The service provided is frequently described as excellent, with many appreciating the precision and care taken during tree work, as well as the thorough cleanup of the site afterward. People are particularly impressed with the promptness and the overall quality of the work, often recommending the company for its reliable and top-class service. However, some customers also noted issues with the quality of the product, mentioning that pruning was poorly done and left trees looking damaged, with significant debris left behind. A few other people also felt that the job was not completed to their satisfaction and that they were misled about the timing of the work.

What people talk about most

Service

People report positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the high... See more

Product

Clients share ambiguous opinions on product, with many reviewers praising the company's knowledge of trees... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Thor’s Trees on many occasions. They are efficient, always on time, professional and competitively priced. Their administrative department is excellent; always friendly and helpful.... See more

Rated 5 out of 5 stars

I’ve used Thor’s Trees several times over the past few years to keep the unruly shrubs in my garden under control. They’ve always provided a brilliantly efficient service and last week’s visit by Mar... See more

Rated 5 out of 5 stars

We are beyond impressed with Chris and Marvin's team this morning. What an incredible crew! Friendly and hardworking. They arrived on time and carried out the works with professionalism and efficienc... See more

Rated 5 out of 5 stars

We were so impressed with Thor's Trees who handled the trimming of an encroaching tree at our Arts Centre. The team was professional, highly skilled, and efficient, ensuring the work was carried out s... See more


Company details

  1. Arborist and Tree Surgeon
  2. Surveyor
  3. Tree Service

Written by the company

As exceptional tree surgeon's, Thor’s Trees provide a full range of exceptional tree care services throughout North London and the surrounding areas. It succeeds in bringing together the business’ vast experience and in-depth knowledge, with a friendly and personal approach. Thor’s Trees offers a wide range of services across tree surgery maintenance, tree felling, tree removal and pruning, all the way through to surveys, extensive reports and arboricultural consultancy. Our team work with a variety of clients from domestic, through to private and public sector partners, including estate agents, property management, planning development firms, and local schools. If it’s anything to do with trees... We can handle it!


Contact info

4.9

Excellent

TrustScore 5 out of 5

311 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great job again

Thank you to Marvin and Wes for doing a great job on our trees. We have used Thor's for a number of years and have never any issues with their work. Trees are cut well and everything is cleared up afterwards. Katie in the office is lovely. And thank you Wes for solving the mystery of our "unknown tree"!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Hreat Service

Quick, efficient, cleared up after themselves, were polite and provided an all round great service, and of course we were very happy with the work in our trees.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great people who know everything about trees

The initial appointment to assess the work required was arranged quickly. The quote came within a day and the date for the work agreed. Everything was carried out entirely satisfactorily. Highly professional people and very pleasant to deal with. These guys know their trees!

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Everyone we dealt with was very professional and helpful. Great service. The actual work was carried out on the hottest day of the year and the guys did an amazing job.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Thors Trees

Brilliant service from Thors Trees. The team removed a tall beech tree quickly and safely (in 33° heat!) Whole job was completed in under an hour. Really nice guys, punctual, professional, they left everything clean and tidy afterwards. Great communication throughout and clearly very knowledgeable. Highly recommend Thors Trees for anyone needing a reliable tree surgeon.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Thors Trees, excellent!

Thors Trees is excellent from start to finish. Since 2021, they have taken care of a large Sycamore in our garden. Last week we needed them urgently to sort out our pyrocanthus and other vines intruding on a public path. They responded with their usual efficiency, professionalism and friendliness: from Nicky who took the initial call and coordinated the admin, Jack who came to quote, and Mo and Dan who did an excellent job. One gets the impression that this team of talented young people really enjoy their job and work well as a team, bringing reliability and good cheer, leaving your environment and yourself feeling uplifted. Top class company for sure.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional team

I booked with Katie to have an overhanging fig tree cut back and she was very helpful and accomdating. She arranged a date for a surveyor to assess. He was very knowledgeable and answered any questions I had. Three very polite young men arrived to do the job. They laid down plastic sheets in my hallway and got on with the job. They were very efficient and did a great job cutting the tree back to the boundary line. They did not leave any mess in my house or on the outside steps and path. I would highly recommend Thor's Trees.

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Not the Professional Standard Expected From Tree Surgeons

Unfortunately, my experience with this company was extremely disappointing. The work carried out on our Cryptomeria trees was far below an acceptable professional standard. The pruning was poorly done, incomplete, and left the trees looking damaged rather than properly maintained.

What made the situation even worse was the amount of debris left behind. At the time, because the cuttings were still green, they blended into the trees and were not immediately obvious in photos. However, within days, the debris turned brown and became clearly visible all over the trees and garden areas. Despite this, the company repeatedly insisted the job had been completed properly.

There was very little accountability, poor attention to detail, and a complete lack of pride in the work. I expected a professional tree care service and instead ended up with stress, extra cleanup, and trees that now require time to recover.

I would not recommend this company if you care about quality workmanship, proper cleanup, or honest communication.

March 26, 2026
Unprompted review
Thor’s Trees logo

Reply from Thor’s Trees

We are sorry to hear that you feel disappointed with the service provided.

The works at your property were completed on 24 March 2026 and signed off on the day following inspection. At the time of completion, photographs were taken showing the area left clear and tidy, and no concerns were formally raised with us until approximately one month later.

Once your concerns were received, we responded promptly, requested photographs, reviewed the matter internally, and explained that debris can naturally accumulate over time, particularly in garden environments.

We always aim to provide a professional service and take customer feedback seriously. However, we do not believe the review accurately reflects the work completed or the communications that followed.

We remain happy to discuss genuine concerns directly and professionally.

Rated 5 out of 5 stars

Great service & great professional team

This is the second time that I've used Thors Trees to do reduce down my Eucalyptus tree. The team arrived early, which was great. The team were professional, polite, friendly and checked in with me to ensure I was happy with the the work they had done. 100% great service. Would highly recommend Thor's Trees and will definitely use them again when I need my eucalyptus reduced, or for any other needs. Thanks so much.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Trustworthy

Would highly recommend. I used Thors two years ago and based on the positive experience, they were the first company I called when I needed reduction in a few Fir trees. I will be honest they were note the cheapest quote I received but the professionalism from Katie in the office to getting a quote and the two lovely young men who carried out the work and cleaned up every last bit of tree plus the insurance and certificates they have it was worth it. I’m walking on sunshine….

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Another terrific job

This is my second time using Thor's Trees and once again I was so pleased I did. Tom and Nick turned up exactly on time and were such lovely guys. We had a huge bit of structural ivy sitting on the boundary wall between two other neighbours and Tom talked us through all our options and was a huge help. They cleaned up afterwards beautifully and I'm grateful to them for a great job well done. I recommend Thor's Trees to everyone!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Trees

Amazing service from the day I got the quote to the cutting of the tree. Extremely professional and knowledgeable about there profession. Amazing I will be using again.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Second positive experience using this company…

This is the second time we have used Thor’s tree. We find them very professional and give sound advice about how to manage our trees in the garden. We were also impressed how quickly they were able to be with us too. Nick and Tom did a great job removing our dead tree and advising us on our options and how best to manage the situation. We would use them again to prune our trees and highly recommend them

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, professional team

A fantastic team of two friendly, polite and professional young men. They carried out the work to a high standard, made sure I was happy before they left and I would definitely recommend unreservedly.
Rates are competitive and I am very happy

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Jack and the team did a great job…

Jack and the team did a great job removing our tree. They arrived on time, went through the risk assessment with me, used barriers to stop any debris, completed the job efficiently and cleaned up perfectly. They were polite and professional. I would happily recommend Thors Trees. Second time using the company and will certainly use them again.

March 19, 2026
Unprompted review

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