Good hotel with some problems
Most of the staff are very friendly and extremely helpful, the only problem is the Belgium guests, not all of them, but you come across very rude, arrogant, and uncivilised people, you can tell they’re not well educated. I had two incidents, one last year and one this year, you will not believe, they steal my son’s sunglasses that was on the table in the restaurant, we put the sunglass on the table to reserve it as usual and we went to get some food and then they came and took our place and the sunglasses, when my son told us, we tried to talk with them to understand what happened but we wasted around 30 minute with no result because they kept telling us different stories, they were incredibly aggressive, you can’t have a civilised conversation, but thank God I did report them to the GM Mr Yasser who checked the camera at the restaurant and in 5 minutes he returned my son’s sunglasses, we know for sure that all the staff are definitely honest nothing to do with the staff, but unfortunately it is the Guests who were not honest, last month in July there was a big fight by hand between a group of Belgian and a group of Dutch, I was talking to few friends in the UK and they told me the same (it supposed to be a relaxing holiday not a fighting ground) when they drink alcohol, they start to do a lot of problems, the owner Madame Cecile she’s very nice lady, she’s Belgium, very decent person, I think she needs to do something about that, I will write to her directly as I spoke to her last year and she’s a fair woman and she does listen to people.
August 20, 2024
Unprompted review