Thule Edge WingBars for 2026 AudiQ5 Sportback without roof rails. What I liked - quality , fit , well engineered , versatility as expected from this brand. What could be better - Assembly instruc... See more
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The product was faulty- including a front wheel that tracks heavily to the left when locked and multiple flat tyres. The suspension also creaks loudly. When we contacted about the faults we were passe... See more
Company replied
Bought the bike rack easy fold XT2… two years ago. Love the bike rack, great quality, easy to use, very secure. We have recommended to friends. They love it as well. The hitch tightener would no longe... See more
Company replied
A recently bought Epos3 with partly faulty electronics was swiftly replaced by Thule after sales service whom I contacted via their European website, with new (resp old) rack sent (resp collected) at... See more
Company replied
Company details
Written by the company
Thule helps you transport anything you care for safely, easily and in style so that you are free to live your active life. Thule - Bring your life
Contact info
Fosievägen 13, 214 31, Malmö, Sweden
- www.thule.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 month
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Thule Edge WingBars for 2026 AudiQ5…
Thule Edge WingBars for 2026 AudiQ5 Sportback without roof rails.
What I liked - quality , fit , well engineered , versatility as expected from this brand.
What could be better - Assembly instructions, absolutely atrocious, components that will fit on different parts i.e. moulded footpads very easy to get wrong especially given the instructions. I ve been building cars for 30 years and these bars took two hours to assemble because of the above.
Would I buy again yes of course due to the overall quality
Would I look forward to the experience N0
September 19, 2026
Unprompted review
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Excellent products
Excellent products - design and quality is superb.
September 10, 2026
Unprompted review
Reply from Thule
Hello Steve!
Thank you for the kind words! We are very happy to hear that you appreciate the design and quality of our products. Thank you for choosing Thule!
Sincerely,
Your Thule Team
Thule 926002 VeloCompact 3 Bike
Thule 926002 VeloCompact 3 Bike: Terrible plastic quality, with parts that don't fit together. Unacceptable for a product costing 600 euros.
September 3, 2026
Unprompted review
Reply from Thule
Hello José!
Thank you for sharing your experience. We are truly sorry that the quality and fit of your VeloCompact 3 did not meet your expectations. We truly regret the disappointment this has caused. We appreciate you bringing this to our attention and we take your feedback regarding product quality seriously. This information will be forwarded to the relevant teams.
Sincerely,
Your Thule Team
Faulty and unreliable, terrible customer service
The product was faulty- including a front wheel that tracks heavily to the left when locked and multiple flat tyres. The suspension also creaks loudly. When we contacted about the faults we were passed back and forth and two weeks later are still no further on to getting this repaired. I wouldn’t recommend this product for anyone looking to run or walk off road with this pushchair, though on flat tarmaced surfaces it is fine and comfortable for baby.
September 2, 2026
Unprompted review
Reply from Thule
Hello Rachel!
Thank you for taking the time to share your experience. We are truly sorry for the frustration and disappointment caused by the issues with your stroller and the time it has taken to move your case forward. Our customer support is always willing to help and find the best possible solution. However, warranty cases must be handled in accordance with the applicable warranty regulations, requirements, and repair procedures. These rules can sometimes affect the solutions we are able to offer and the way a case needs to be handled. We regret that this process has taken longer than expected and that you have been left without a satisfactory resolution. Your feedback is important to us in order to make the necessary improvements.
Sincerely,
Your Thule Team
Claimed a bike rack was corroded and…
Claimed a bike rack was corroded and can't be repaired. Who makes a bike rack that can be corroded whilst on the roof of the car - Are we supposed to use it on the car only inside a garage...
Racks are not fit for purpose.
Plus won't then reply to follow up emails.
August 25, 2026
Unprompted review
Reply from Thule
Hello Rob!
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration. Our products are designed for outdoor use, but exposure to environmental conditions can affect materials over time. We would be happy to review your case again, including your follow-up concerns, to better understand what happened and see how we can assist. Please, do not hesitate to reach out to us via our support portal, so we can take a closer look at your inquiry. Here is the link: support.thule.com/s/contactsupport.
Sincerely,
Your Thule Team
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I found the support team helpful but…
I found the support team helpful but find it disappointing that i have to buy a whole new fixing kit just to move my 3 year old step 20 cm due to poor design . i have to spend £115.32 to buy a load of parts when i only need one bracket that probably costs £ 3
August 26, 2026
Unprompted review
Reply from Thule
Hello Paul!
Thank you for sharing your honest feedback. We are glad to hear that you found our customer support helpful, and at the same time we are sorry that the solution required you to purchase a complete fixing kit. We know how frustrating it can be to have to pay an unexpected cost. Your feedback regarding the design and availability of individual components is important, and we will make sure it is shared internally.
Sincerely,
Your Thule Team
I’ve emailed Thule 4 times now and also…
I’ve emailed Thule 4 times now and also filled in an online web form.
I’ve had no response.
August 22, 2026
Unprompted review
Reply from Thule
Hello Ali!
Thank you for bringing this to our attention. We are sorry to hear that you have not received a response despite reaching out several times. Please note that inquiries should be sent to our support@thule.com email address, and not no-reply@thule.com. Our replies might also have ended up in SPAM. We would be happy to review your case and assist you further. Please contact us through the correct support channel so that we can look into your inquiry and help you as best we can.
Sincerely,
Your Thule Team
Had issues with tracking data
I had issue with absent tracking number and it seems liked they never shipped my item.
BUt they did and their system failed.
I hope they will fix it another day.
August 16, 2026
Unprompted review
Reply from Thule
Hello Oliver!
Thank you for sharing your experience. We are sorry for the confusion caused by the missing tracking information. We are glad to hear that your order was in fact shipped, even though the tracking information did not update as expected. We appreciate your understanding and hope to improve this process going forward. Thank you for bringing it to our attention!
Sincerely,
Your Thule Team
Refreshingly good customer service
I was looking to buy roofbars but not sure which components I needed for my car. I reaches out to Thule via their web site they responded very quickly asking for a bit more detail. I sent that off and Marika replied within an hour giving a very detailed, and very clear reply with all the information I needed including component numbers and links to the components. I was able to make my purchase later in the day.
It was refreshing to get help from a company that is clearly focused on its customers.
August 11, 2026
Unprompted review
Reply from Thule
Hello Nigel!
Thank you so much for your wonderful feedback! We are delighted to hear that Marika was able to provide you with clear and detailed information and help you find the right components for your car. It is great to know that you were able to make your purchase with confidence. We truly appreciate your kind words and are happy that you had such a positive experience with our customer support. :)
Sincerely,
Your Thule Team
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Very responsive service desk
Very responsive service desk. Resolved my issue quickly and smoothly. Made me happy that I bought directly from Thule.
July 31, 2026
Unprompted review
Reply from Thule
Hello!
Thank you for sharing your positive experience! It is great to hear that our customer support was able to resolve your issue quickly and smoothly. Your trust means a lot to us, and we appreciate you taking the time to share your feedback.
Sincerely,
Your Thule Team
Thule rafter pole
Thule rafter pole. Lost the internal tension spring. Contacted Thule only to be asked did I have a photo of the lost part!!!!. Stated no I didn't have a photo. Replied didnt stock the spring anyway. Helpful or what!
August 5, 2026
Unprompted review
Reply from Thule
Hello Carol!
Thank you for taking the time to share your experience. We are very sorry that your interaction with our customer support left you feeling disappointed. We ask for photos when necessary to help us identify the exact product and component and provide the most accurate assistance possible. Unfortunately, spare part availability can sometimes be affected by stock levels and our production capacities, which are not always within our control. We sincerely regret that we could not offer you a better solution and apologise for the inconvenience caused.
Sincerely,
Your Thule Team
Disappointing.
We bought a Thule XT Force roof box think we were getting a premium brand that would last years. In reality it’s not that great. This might seem petty, but such a simple thing as half a dozen rivet caps coming out on a trip to Scotland, compromises the water resistance. The rivets are hollow and so once the cap comes off, water can get in.
So once home I set to trying to find replacement caps. Not easy in itself, but I found a reseller who could get them. I glued the remaining ones in (they’re just a push fit from new, and clearly that isn’t good enough.
The replacement ones arrived today and don’t match the black original ones. They’re a grey. I’m told you can’t get the black ones. I was advised to colour them with permanent marker.
Therefore, a picture builds of a company that accepts poor design, so-so performance and patchy parts back-up.
Like many I’ve spent over the odds on Thule over the years, but no more. Just look at the reviews before parting with your hard earned cash. Nearly half are 1 Star. What does that tell you?
June 1, 2026
Unprompted review
Reply from Thule
Hello Steven!
Thank you for taking the time to share such detailed feedback. We are truly sorry that your experience with the Thule Force XT has been so disappointing. We regret the inconvenience caused by the rivet caps and the additional difficulty you experienced when trying to source replacements. We are also sorry that the replacement caps did not match the original ones and that the suggested solution did not meet the standard you expected. Your comments about the design, product performance, and spare parts availability are important to us. We take this feedback seriously and will share it with the relevant teams in order to improve our products and the support we provide.
Sincerely,
Your Thule Team
bike rack easy fold XT2
Bought the bike rack easy fold XT2… two years ago. Love the bike rack, great quality, easy to use, very secure. We have recommended to friends. They love it as well. The hitch tightener would no longer tighten. Took it back to Guelph action car and truck accessories and they ended up replacing the whole unit after researching problem. Excellent customer service in a timely manner.
July 24, 2026
Unprompted review
Reply from Thule
Hello Annie!
Thank you for taking the time to share your experience! It is great to hear that you have been enjoying your bike rack. We are also pleased that the issue with the hitch tightener was investigated and resolved with a replacement. Thank you for your trust in Thule and for recommending our products!
Sincerely,
Your Thule Team
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Thule's products may be premium but not customer services!
Thule's products may be premium, but my experience with their customer service was not.
I contacted Thule to buy a replacement buckle for my backpack. I was not asking for a free replacement and I was not making a warranty claim. I simply wanted to purchase a small spare part to keep using a backpack that is otherwise in perfect condition.
The response was that the buckle is not available as a replacement part and no alternative solution could be provided, even though the buckle continues to be used on products currently being manufactured and sold.
What made the experience even more disappointing was the way my requests were handled:
I asked for my case to be escalated to the sales team, who might have been able to help source the part. The answer was simply "No."
I asked how I could submit a formal complaint. No complaint route was provided.
I requested the contact details of a supervisor or manager. That request was also refused.
At every stage, it felt as though finding a solution was less important than closing the case.
For a company that markets itself on quality, durability, and sustainability, this approach is disappointing. Refusing to supply a simple replacement component creates unnecessary waste and leaves loyal customers without a practical solution.
I expected better from a premium brand. This experience has made me reconsider future Thule purchases and look more closely at brands that genuinely support repairability, transparency, and long-term customer support.
A premium brand should not only build products that last, it should also support customers who want to repair them. Unfortunately, Thule failed on that point.
August 3, 2026
Unprompted review
Reply from Thule
Hello!
Thank you for taking the time to share your feedback with us. We understand how frustrating it can be when a single part needs replacing, and we are very sorry that we were not able to offer the solution you were hoping for. The specific part you requested is unfortunately not produced as a standalone spare part, which means we cannot sell it separately. It is, of course, not about not willing to help, but not being able to provide a solution. Thank you again for sharing your thoughts. We genuinely appreciate your feedback, as it helps us continue improving both our products and the spare part availability.
Best regards,
Your Thule Team
Thule adapter bar for a new Defender
I have a 2 bike tow hitch carrier from previous car, just bought a new Defender and have seen mixed reviews about the adapter bar to clear the spare wheel.
Anyway, I contacted Thule, they said it would fit, I bought it and it works. So for anyone in doubt, be confident that it will clear the spare wheel. Yes you do lose one bike space, but you don’t have to buy a new bike rack. Unfortunately, you can’t open the boot, at least not with the one I have.
August 1, 2026
Unprompted review
Reply from Thule
Hello Andrew!
Thank you for sharing your experience! We are glad that our team could clarify the compatibility of the adapter bar. We appreciate you sharing the practical details about the reduced bike capacity and boot access, as this can be useful information for other customers.
Sincerely,
Your Thule Team
Excellent service.
Excellent service.
Emailed to ask about a creaking noise coming from the awning and they immediately sent me a kit with instructions to sort it, even though the awning is over 5 years old ! Spot on customer service 👌
July 29, 2026
Unprompted review
Reply from Thule
Hello!
Thank you for the fantastic feedback! We are really pleased that our team could help you resolve the issue. We truly appreciate your trust in Thule and your kind words about our customer service.
Sincerely,
Your Thule Team
Liv responded quickly
Liv responded quickly, was genuinely interested in helping me with the issue. I didn’t feel fobbed off and continued to have e mail conversations until resolved. Thule have a truly great customer service ethos, very impressed
July 24, 2026
Unprompted review
Reply from Thule
Hello!
Thank you for such a wonderful review! It is rewarding to hear that Liv took the time to understand your situation and stayed in touch with you until everything was resolved. We will be sure to share your kind words with Liv and the team.
Sincerely,
Your Thule Team
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My daughter identified the Thule…
My daughter identified the Thule bicycle trailer as the one she wanted, and I was going to get it for her, but I found that your website was incapable of having the buyer and deliveree at different addresses. Then I found that her address could not fit on your 32-character address line. I called to discuss, and the tech support guy offered to take the order, but by the time it was sorted out, I had discovered another trailer at less than half the price, and also suitable for the job
July 15, 2026
Unprompted review
Reply from Thule
Hello Mike!
Thank you for sharing your experience. We are genuinely sorry that the ordering process made it difficult for you to purchase the trailer you had chosen for your daughter. We have addressed the issue you experienced with the different delivery address and the character limit, and our IT team is working on improving this part of the ordering process. We regret that these limitations affected your purchase and that you ultimately decided to go with another product. We appreciate you bringing this to our attention and hope to provide a smoother experience in the future.
Sincerely,
Your Thule Team
Anikka wonderful in helping the customer.
Anikka, again she helped me in my query, she is amazing at helping the customer, she is great asset to Thule
July 20, 2026
Unprompted review
Reply from Thule
Hello Peter!
Thank you for your wonderful feedback! We are so pleased to hear that Anikka was able to assist you once again. We will make sure your kind words reach Anikka.
Sincerely,
Your Thule Team
The Thule support team always answer…
The Thule support team always answer the questions we raise swiftly. they are knowledgeable and if they don't know the answer they contact someone in the company who does.
July 24, 2026
Unprompted review
Reply from Thule
Hello Paul!
Thank you for your kind feedback! It is great to hear that our customer support team has consistently provided you with quick and knowledgeable assistance. Thank you for your trust in Thule and for sharing your experience.
Sincerely,
Your Thule Team
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