Ticket.dk Reviews 

Very much annoying.the flight is cancelled after 4 days of reservation.though I have paid ticket didnt confirm the ticket with the airlines and it was just like cheating and giving me extra stress.i have made may plan everything now i cant find appropriate flight for that price.i have contaced with support they are saying sorry money is back but its not solution for me i need to have the ticket and its their fault they didnt confirm but i have paid and get pnr code only.so its their responsblty to give me alternative ticket but they didnt

Soooo bad! I reached out so they could help me change my booking. They said they couldn’t because they had a system error and they couldn’t help me. Literally that was it. Wow. Don’t buy with them !!!!

Ordrenummer: 17680181

I never got my SAS tickets! 48 hoyrs passed, I called already you twice but seems like no one wants to deal with my problem. Every time I got to SAS webpage to find a manage my booking with my ladt name it says that no ticket or booking exists! I paid money for non existing booking can someone finally look into it and solve it?!

Fast , eficient and apparently relyable

STAY AWAY FROM TICKET.COM. Our flight (booked for December 31, 2026) was CANCELLED by Norwegian, not by us. There is no alternative flight available. And yet ticket.com is refusing to refund our money unless we pay a 395 DKK per person cancellation fee.

Let that sink in. The airline cancels the flight, we lose our trip, and this company still tries to charge us for the privilege of getting our own money back. When we pushed back, they simply said it's "not their problem" and that they're within their rights to charge it.

They took our money when we booked. That means they are responsible for making sure we get it back when the airline cancels. Instead we get excuses and a bill.

If you book through this company, you are gambling with your money. If anything goes wrong, don't expect help, expect to be charged for it. Avoid ticket.com. Book directly with the airline instead, so you're not stuck dealing with a middleman who hides behind fake "rights" to keep your money.

I can't believe I fell for this scamming website. Showing a lower price for a flight, and then at the moment of payment, it charges you almost 1000 dkk extras god knows what for. I was not paying attention and authorized the payment, regretted immediately. Then I'm trying to contact the company to somehow claimed that, but they are impossible to reach!

DO NOT USE THIS!!!

They are fraudulent and I do not recommend anyone to book through them .
They are scammers!
They are scsmmers!
They are scammers!

they told me they sent the flight ticket with booking number already but I haven’t seen anything in all folders, SCAMMMM

I am extremely disappointed with my experience with Ticket.dk.

I was first informed in writing that I could change my ticket without any additional costs. Based on that information, I spent time finding a new flight that was even cheaper than my original ticket. However, after I submitted my request, I was suddenly told that I would have to pay DKK 2,469 to make the change.

This completely contradicts the information I was previously given. If additional fees were going to apply, this should have been communicated clearly from the beginning.

The communication has been inconsistent, confusing, and very unprofessional. As a customer, I feel misled and frustrated. I cannot recommend Ticket.dk based on this experience.

Here is the mail I received from them.

Ombooking

Hej,

Vi har nu undersøgt mulighederne for ombooking af din rejse. Kontrollér at datoer og tidspunkter stemmer overens med det, I ønsker at ombooke til, og vend tilbage til os via formularen nedenfor, hvis dette ikke et tilfældet. Gennemfør ikke betalingen, før fejlen er rettet. Ønsker du at gennemføre ombookingen, betaler du via denne e-mail.
Vær opmærksom på, at prisen er baseret på tilgængelighed af fly på det tidspunkt, denne e-mail blev sendt. Hvis prisen for ombookingen skulle blive højere, når den gennemføres, vil vi kontakte dig, så du kan tage stilling til, om du ønsker at indbetale differencen eller få allerede indbetalt beløb for ombookingen tilbagebetalt. Der foretages ingen ombooking, hvis du ønsker tilbagebetaling.

Med venlig hilsen, kundeservice”

I have never experienced customer service as unprofessional, disrespectful, and incompetent as what I have experienced with Ticket.dk.

For the past several days, I have been trying to change my flight to an earlier departure because I urgently need to return home. Instead of receiving assistance, I have been sent back and forth between Ticket.dk and Turkish Airlines, with neither company taking responsibility.

Turkish Airlines informed me that, because my ticket was issued by a travel agency, all changes must be handled by Ticket.dk. Ticket.dk then emailed me saying they were unable to process the change due to a technical issue and instructed me to contact Turkish Airlines directly. I did exactly as they told me, only to be told once again by Turkish Airlines that they could not help because Ticket.dk was responsible for my booking.

I have spent days trying to resolve this situation. I have contacted both companies repeatedly, waited for hours in customer service queues, and wasted an unbelievable amount of time without getting any closer to a solution.

The worst part has been Ticket.dk’s customer service.

A representative promised to call back but never did. After waiting more than an hour, we had to call again ourselves, only to be told to call back two hours later because she was helping another customer. She never intended to call back despite promising she would.

When we finally spoke to her again, the conversation was chaotic and deeply unprofessional. Communication was extremely difficult due to poor English, frequent use of translation tools, and contradictory information. At several points she gave us hope that the issue could be resolved, only to immediately withdraw that hope and repeat that she could not help. The conversation went in circles without any progress or clear explanation.

As a paying customer, I find it completely unacceptable to be left stranded while the travel agency and the airline continue to refer me to each other. I purchased my ticket through Ticket.dk, and I therefore expected Ticket.dk to take responsibility for finding a solution instead of simply passing the problem on.

The amount of stress, anxiety, and frustration this experience has caused is unacceptable. I have lost days trying to obtain help and have been treated with a complete lack of professionalism and respect.

I will be pursuing this matter further and submitting formal complaints to the relevant consumer authorities. I have kept documentation of my correspondence with both Ticket.dk and Turkish Airlines, and I expect this case to be investigated properly.

I strongly urge anyone considering booking through Ticket.dk to think twice. My experience has shown me that if something goes wrong, you may be left completely without assistance.

Well I did not get to go as my flight was postponed 5 days. I got most the money back except for a ~800DKK (€110) fee.

I wanted to add a cabin bag with Norwegian and they charged me 300 dkk as support fee (almost the same as the cabin bag) never using this website again

Good service after some e ticket problems.
Claus

I've been using ticket.dk to book tickets for several years now, and to this day, I've never had a problem with any of my tickets. They're quick to book, and their service is very helpful.

I bought airline tickets from Copenhagen to Sarajevo with SAS through Ticket.dk. After SAS canceled the flight, the nightmare with Ticket.dk began. First, they withheld 2000 DKK of my money as a "handling fee" for mediating the refund process between me and SAS. Charging that much for a cancellation that was completely out of my control is an absolute nonsense! I was forced to seek legal protection for my rights elsewhere. To make matters worse, even though the partial refund was officially approved a month ago, the money has STILL not been transferred to my account. Completely unprofessional, terrible customer support, and hidden costs. Avoid this agency at all costs!

They change the booking so I suddenly have to wait more than 24 hours in some random airport. Of course i dont accept that, they then want to charge me for cancelling my ticket, and they take several weeks to process the return of only part of my money. Im going to contact my bank and “forbrugerombudsmanden” (consumer ombudsman of Denmark) soon. Stay away from this scam business

They don’t even deserve one star. Their customer service is complete garbage. You can’t get anything done on their website, and if you want to change anything, they make you pay €40 for their useless support. The customer service is disrespectful, and most of the staff seem to be based in India and can barely speak English themselves. Do not buy a ticket from them under any circumstances!!!

You get what you are paying for. The tickets are usually cheap but adding extras except seats are almost impossible. It is not as comfortable to use as other sites.

They couldn't figure out how to book my ticket, but they had no problem taking payment.