Tickets.com Reviews 

This site is a trap for unwary browsing persons, like myself
It has paid Google well to stand at the top of browser results and offers a one-day trial (easily overlooked) for a subscription to information which anyway available free of charge a bit lower on the browserlist.
They don’t send a confirmation mail warning that upon any cancellation outside this one day the full yearly subscription is charged and them any request for reversal of payment is resolutely refused.

I bought a ticket approx 7/15/26 online to a Austin City Limits live show at Moody Theater for AUG 7, 2026. I was told online that I would receive the e-ticket nlt than 8/7/26, which I found odd b/c that was the day of the show, so seemed so last minute. Their info was random, inconsistent, and unpredictable (e.g. they said maybe I could put it in my Apple Wallet and maybe not b/c it depended on the type of ticket). I never heard back from them, forgot all about it for a while, and the show date passed w/o me ever hearing anything from them. I checked about AUG 18 when the date of the show was b/c I knew I had bought one for AUG or SEP or similar, and since it was the Mavericks, I found from the ACL schedule that it had been AUG 7. I called the phone # from my credit card statement for this particular charge and the customer service rep (csr) said the name of their company was "Ticket Fullfillment Center". She claimed they had proof that the seller individual (resale ticket) had sent me the email with the ticket attached. I asked her to forward said email to me while we talked on phone. She forwarded an email from tickets.com that said this email was not the ticket, and the ticket would be sent to me by AUG 6. I said that was not any proof that anyone had sent me the ticket, it was still just a promise. My credit card company had charged me the full amount for the purchase on JUL 15, for over $100. The csr then said she could not send me the email that had the ticket attached b/c she did not have it or something like that. I insisted speaking to her mgr and she said that was not possible b/c I could not obtain a refund b/c the date of the show had not passed. She actually tried to blame me for the problem, by not calling them nlt than the date of the show. I said it is their job to fulfill the promise that had been made to me, not my job to do their job for them. I then contacted ACL Live info via email and they said they could do nothing b/c they are not associated with tickets.com, and the payment had been made to a third party. ACL confirmed that the ticket had never been sent to me or been made available to me per their review of the ticketing platform they use. Bottom Line: do your best to not do business with tickets.com, they will take your money and not care if they do not deliver what was promised you. NO wonder their trustpilot score is 1.3, abysmally low. If you do business with them, monitor the process like a bulldog, find out the contact information ahead of time, contact them before the date of the event if you have not received it in a reasonable amount of time, do not depend on them to do anything they promised or what would normally be expected of a normal, professionally run business, and buyer beware. They have no scruples or common decency, much less competence in fulfilling their end of the agreement.

I bought tickets for one date on the website, but the printout shows a different date. Customer support said they would refund my money. They didn't refund the full amount. I wasted time and money for no reason at all.

I bought concert tickets but have yet to get them after several months later. They were suppose to arrive via email. Never did. They ended up sending them to the concert venue, and then recalled them a few months later. Their web site is inaccessible. Their customer service phone is a recording that says check with the venue. A terrible experience. My only option appears to be to eat the fee or sue. Either way, I will likely not get to go to the concert. These are good seats and cost me $750!

Paid double price for tickets that are still cheaper a week later directly through vendor. Waited patiently for tickets to be delivered electronically. A week after purchase still no tickets. AFTER they got my money I get an email that tickets will be available the day before the concert, over a month away. I asked customer service if I could get them sooner and the answer was no. I asked if I could then cancel as I don't feel comfortable not having them this far out. They refused. This is the worst ticket service I've ever dealt with. Scammers who do not care about their customers. Do not use them!!

Don’t use this site! I never received my tickets and there are ZERO real humans available to communicate and assist. After two hours trying, I finally disputed the charge through my bank. I hope I get these charges refunded. What a scam!

I would give a zero if I could. I was supposed to receive the tickets via email. I never did. The only way I could contact support was theough chat. They sent me the same bogus link for the tickets over and over and refused to refund mu money. Had to buy 3 new tickets at the game. Would NEVER use this company again!

DO NOT use this website. Paid over $400 for MLB tickets drove 12 hours to a game for my 10 year old son and never received my tickets from them. I ended up having to to buy more tickets from somewhere else. All tickets.com offered me for screwing up was 10% off my next purchase. Yeah right like I’m gonna ever use them again. They charge more for tickets than other places come to find out.

I bought tickets from Gotickets for Segerstrom Center for the Arts. I accessed my tickets from a smartphone and when I chatted with GOtickets they said as long as I had wallet.scfta.org link that Segerstrom would have my tickets; THEY DIDN"T. I had to leave the line and then go to the ticket counter where they luckily issued me a ticket voucher. DON"T Buy tickets from GOtickets!

Our family had an absolutely wonderful experience visiting the Sagrada Família with our guide, Yassir from Touring Panda. From the very beginning, he was warm, engaging, and incredibly knowledgeable, making the entire tour both enjoyable and meaningful for all of us.

Yassir explained the history, symbolism, and architectural details in a clear and captivating way, bringing Gaudí’s vision to life.
What truly stood out was his passion and ability to connect the deeper meaning of the basilica with personal reflection, making the experience not just informative, but also memorable and moving.

We highly recommend Yassir to anyone visiting the Sagrada Família. He made our visit truly special, and we are very grateful for such a rich and inspiring experience. Visit day was 29-03-2026 Manuela, Paulo e Pedro from Portugal

They are advertising Wimbledon resale.. not possible you need ID with tickets it is illegal to resell them.. the only exception is debentures which are on sale for £2500

Tickets arrived after the concert, despite being "guaranteed" they would arrive on time. Asked for refund and, not surprisingly, no response.

Bought tickets to a play 2 months away
Turned out I was sold tickets for a date for a different play which apparently they couldn’t obtain
Received email that my tickets were being refunded but money hasn’t landed yet
Robin

A ticket website that is a cross between a fraud & and scam. I bought two tickets in November for a January show in Philadelphia from this website. However, after I paid by credit card and the link to the tickets was sent, it was revealed for the first time that the seats were "Obstructed View." I immediately emailed customersupportATtickets.com to take advantage of their "100% Buyer Guarantee". I received no response. In mid December, I emailed them again...still no response. However, I continued to get the weekly offers from Tickets.com of other events in my area. As of Dec 29, still have not heard from them. I have scoured their website for a phone number to talk to them...there is none. However, the biggest clue that this is a scam site is that they provide links for you to download their App to "Chat instantly in our app for the quickest solutions." When you click on the App download, it takes you to the app for another online ticket seller, Vivid Seats, which according to ChatGPT has no relationship with Tickets.com. The FTC should investigate this fraudulent company!

Totally ripped off. Ticket prices were $250 each when at the venue tickets were less than $100 each. Don't ever use Tickets.com.

Bought tickets. They changed the price last minute. I agreed to $25 but then my card was charged $75 per person. They are cheating people out of money. I am not even using the tickets and they refuse to refund. Charged way more than I agreed and of course they won't refund. They lie, no costomer service and not helpful at all. Abusing trust. DO NOT TRUST THESE PEOPLE YOU WILL BE OVER CHARGED AND THEY DO NOT CARE! There service ad support sucks.

Double charged! Contacted the customer service, which is either a stupid person either a robot. They are "sorry for my situation", but can't make a refund. They (or the robot) say that I ordered twice. Why should I order twice in a few seconds?

This company is terrible! A minor daughter of mine went on to buy concert tickets, asking for 4 tickets. The kept showing a price of $240, which she thought was for all 4. Then they kept a timer going telling her she had to hurry and purchase the tickets before they were gone. Ended up that was for 1 ticket (3x face value). I was told this right away, and within minutes emailed and called the company but they didn't care! STAY AWAY, DO NOT USE THIS SITE!!!

This is so wrong that there isn't a regulatory agency to stop this company from stealing money. On the surface they are reselling legitimate tickets, but buyer beware, the final cost is never disclosed and will amount to double or triple the face value of the ticket which otherwise could have been purchased directly from the venue website. (In my case, San Francisco Symphony) And good luck asking for cancellation/change or a refund. Never going to happen. Best recourse, Credit Card dispute. In the future, take your time to make sure it's not a TICKETS.COM website.

Haha, this company describes itself as "a global leader in ticketing technology, solutions, and service.". Haha. Even your local corner shop would do a better job. Absolutely avoid if you can - trouble is most of the time you can't.