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Tiimely HomeReviews 

952
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make complex processes clear and stress-free. Many people highlight the excellent service, noting the quick response times and efficient handling of inquiries, which made their financial decisions much easier. The user experience is frequently described as smooth and enjoyable, with consumers appreciating the clear guidance provided throughout the entire process. However, some customers also noted a significant decline in service quality after a backend migration, experiencing extremely long hold times and unhelpful customer support. These reviewers reported issues with statement generation and a lack of communication regarding changes, leading to frustration and disappointment.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of staff... See more

Response time

Customers had positive experiences with response times, with many praising the fast turnaround times and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent and sensational... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as quick, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience working with Sam. Sam made the refinancing process clear and straightforward, kept us informed at every stage, and worked hard to achieve the best outcome for us. T... See more

Company replied

Rated 5 out of 5 stars

Sam from Tiimely Home is an absolute all star! From our initial discussions until settlement, Sam kept us informed throughout the process and always had the client’s interests ahead of theirs. We were... See more

Company replied

Rated 5 out of 5 stars

I’m very late to my review but getting my first home loan with Sam Kapoor couldn’t have have been better, Sam did everything he could to answer all my questions on time and with speed and accuracy.... See more

Company replied

Rated 5 out of 5 stars

Veronica was fantastic, fast, knowledgeable, and always responsive. As first-time home buyers, we really appreciated how clearly she explained everything (also multiple times) and how easy she made th... See more

Company replied


Company details

  1. Mortgage Lender
  2. Mortgage Broker

About Tiimely Home

Written by the company

In 2017, we launched as Tic:Toc Home Loans, introducing The World’s First Instant Home Loan®. A world-first innovation that changed the way Australians fulfilled their home loan.

Since then, we’ve evolved beyond our price and speed proposition. What began as a faster way to get your approval has become something much bigger, to become Australia’s leading online home loan destination. Now as Tiimely Home, we combine our innovation with real human expertise to make every step of the home loan process faster, smarter, and simpler. We are here to support Australians refinance, buy, and invest with confidence.

With access to multiple lenders, competitive rates, and expert support all the way to settlement, Tiimely Home is helping thousands achieve their home ownership goals on their terms.

Apply now ↗

Book a call with a broker ↗

Our services

Written by the company

Digital Home Loans
Tiimely Own is our award-winning digital home loan, built to give you more than just a competitive rate. If you need a hand, our Australian-based support team is available 7 days a week.
Mortgage Brokers
Tiimely Home’s mortgage broker team brings deep expertise and a genuine commitment to helping clients secure the right home loan. With access to 30+ lenders, our mortgage brokers can help find a loan that suits you.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

952 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(952)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and Easy Process

Quick and easy process, all online. From start to finish in under 2 weeks

July 9, 2025
Unprompted review
Tiimely Home logo

Reply from Tiimely Home

Hey Nathan, cheers for the review! Glad to hear you found Tiimely Home quick and easy ~ Alex.

Rated 5 out of 5 stars

Knowledgeable, efficient and effortlessly kind- what a dream broker!

We truly cannot recommend Veronica highly enough. After working with two previous brokers from other companies who left us feeling confused and stuck, finding Veronica was a stroke of luck- a Google search that had Tiimely pop up and the rest was history! From our very first meeting, she made us feel comfortable and like everything was possible. She continued to back that up every step of the way.

Veronica is everything you’d hope for in a mortgage broker: professional, knowledgeable, efficient—AND what sets her apart is how deeply she cares. She took the time to truly understand our situation and goals, and nothing was ever too hard or too much trouble. She was endlessly kind, reassuring, and always just a phone call or email away—often replying quicker than we ever expected!

Her expertise is second to none, and communication was fast and clear. Veronica made what could have been a stressful experience feel smooth, achievable, and even exciting. We are about to settle on out first property, and we know without a doubt that we wouldn’t be here without her.

If you're looking for someone who will go above and beyond, who will genuinely have your back, and who knows this industry literally inside and out—Veronica is the one. We are so grateful to have found her.

July 9, 2025
Unprompted review
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Reply from Tiimely Home

Hi Jasmine! What a glowing review! We feel very proud when customers can share experiences like yours. We all had big smiles reading your feedback. It's excellent to hear that Veronica's help made things less stressful and you were able to get into your first property! I've shared this with the team and don't hesitate to reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Experience was fast and efficient and…

Experience was fast and efficient and all staff involved were very helpful

July 3, 2025
Unprompted review
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Reply from Tiimely Home

Hi Josh, great to hear about your fast and efficient experience. Be sure to reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Great work!

My financial situation is a little unusual but even so Sam Kapoor was able to see it all the way over the line. When I have tried before I have been knocked back, but Sam was able to finally secure the refinance, which I appreciate!

July 1, 2025
Unprompted review
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Reply from Tiimely Home

Hi Thomas, so glad to hear Sam from the Tiimely Home Broker team was able to help you through your application. Congrats on the refinance ~ Alex.

Rated 5 out of 5 stars

Sam is a great broker

Sam is amazing. Very quick, transparent and helpful. Recommended 😃

July 3, 2025
Unprompted review
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Reply from Tiimely Home

G'day Hari. Congrats on your loan through Tiimely Home Broker. Sam is great! I've passed on your feedback ~ Alex.

Rated 5 out of 5 stars

Easy and straightforward

Nathan our credit assessor was extremely helpful throughout the process. The entire process was transparent and straightforward.

May 15, 2025
Unprompted review
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Reply from Tiimely Home

Hey LS! Thanks for the wonderful review. Glad everything was straightforward ~ Alex.

Rated 1 out of 5 stars

Most digitally unfriendly bank

I use to be able to access my Tiimely account through Adelaide Banks app which worked fine. Then they stopped that. Accessing my Tiimely account via their website is a nightmare. So much so that I’m going to move banks now as it’s not worth the headache. 🤕

June 7, 2025
Unprompted review
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Reply from Tiimely Home

Hi Adam, thanks for taking the time to leave your feedback. We're in the process of migrating to a new digital experience, including a brand new app and can't wait to share it with existing customers ~ Alex.

Rated 5 out of 5 stars

Massive thanks for the lightning-fast…

Massive thanks for the lightning-fast response and approval - I barely blinked, and it was done! Honestly, dealing with Timely (formerly Tic Toc) feels less like applying for a home loan and more like ordering a pizza: quick, smooth, and incredibly satisfying. (Although, let’s be real, no pizza has ever gotten me a house!)

This is my second time around with Timely - the first time, 3 years ago, I gave 5/5 stars everywhere I could. Now I’m searching for loopholes in the internet to give them 6/5. If there’s a secret star rating society, count me in.

Jokes aside, it’s been an absolutely amazing customer experience again. Friendly, fast, and fuss-free – what more can you ask for when it comes to home loans?

Thanks again – you folks make adulting a little less scary!

June 4, 2025
Unprompted review
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Reply from Tiimely Home

Hi Akash! Thanks for the glowing review! We're super stoked at your feedback. We love hearing when our customers have excellent experiences with Tiimely Home. I think we might order some pizza ~ Alex.

Rated 4 out of 5 stars

Listen and understand.

Team at tiimely listened to me and cleared all my questions. But look out their Fixed rates are higher than their Variable rates and there is no LMI Refunds

May 30, 2025
Unprompted review
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Reply from Tiimely Home

Hi Mahesh, glad to hear you had a positive customer experience. Please don't hesitate to reach out if you have any more questions ~ Alex.

Rated 5 out of 5 stars

Great service

Great service. We had a time critical application and everything went smoothly. Sumaiya was very helpful, and answered all of my questions (a lot) very quickly.

May 15, 2025
Unprompted review
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Reply from Tiimely Home

Hey Matt! Glad to hear about your experience with Tiimely Home. It's awesome to know we were able to help with your time critical application and Sumaiya was there to help with all your questions! Don't hesitate to reach out if you've got any more ~ Alex.

Rated 5 out of 5 stars

Flexible and efficient loans

Tiimely were quick to action our loan, answer our questions, and were flexible with communication and timing. Despite having a complicated loan setup, our credit assessor Kristina supported us along every step of the way. This was a smooth experience 5/5

April 30, 2025
Unprompted review
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Reply from Tiimely Home

Hey Lee! Great to hear about your experience with Tiimely Home. Kristina is an excellent credit assessor - I've shared your feedback with her and the team. Don't hesitate to reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Kristina was fantastic to work with

Kristina was fantastic to work with. We collaborated over several weeks and she endeavoured to answer all my questions on a timely manner.

April 2, 2025
Unprompted review
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Reply from Tiimely Home

Hey Muhammad! Congrats and thank you for the wonderful review! I've shared it with Kristina and her team. Wonderful to hear about the collaboration and getting things sorted in a tiimely manner ~ Alex.

Rated 5 out of 5 stars

Exceptional service from start to finish

The whole process was pain-free and simple. The service was friendly, professional, communication exceptional and super fast! I highly recommend Tiimely!

April 17, 2025
Unprompted review
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Reply from Tiimely Home

G'day Angela, pain-free and simple is always excellent to hear. Cheers for the recommendation ~ Alex.

Rated 5 out of 5 stars

Easy to do business…

Tiimely is very easy to do business with.
Lalawaash was my credit Assessor. She was great! Very happy with Tiimely.

April 1, 2025
Unprompted review
Tiimely Home logo

Reply from Tiimely Home

Hi Hasanthi! Great to hear how easy your Tiimely Home experience was! I've let Lalawaash and the team know about your review ~ Alex.

Rated 5 out of 5 stars

Fast process, happy customer

Speedy pre approval and full approvals. Applied for pre-approval while house hunting which was quite fast after applying. Once I found a property I liked the full approvals process was fairly quick and easy.

Make sure to also read the contract just in case you get any surprises as they are a broker.

March 28, 2025
Unprompted review
Tiimely Home logo

Reply from Tiimely Home

Hi Michael, congrats on the speedy approvals! Be sure to reach out if you have any questions ~ Alex.

Rated 5 out of 5 stars

Great Experience

The staffs, Magdalena and Sumayiah, were superb given I had to sort out the loan within 2 weeks timeframe to meet Settlement date. They maintained close communication all the while and were quick to response that really helped to the anxiety away. Application and document submission were easy to navigate as they walk me through the process all along. It a great experience. Thank you.

April 10, 2025
Unprompted review
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Reply from Tiimely Home

Hi Vincent! Thanks for the glowing review. We're super happy you were able to meet settlement! I've shared your feedback with the team ~ Alex.

Rated 5 out of 5 stars

Thank you

I’m grateful to Timely Home for their incredible service, especially Nadine L, who went above and beyond to help us.

April 8, 2025
Unprompted review
Tiimely Home logo

Reply from Tiimely Home

Hey Christiano, thank you for the review! It's great to hear when Tiimely Home customers share their experience with us. I've let Nadine know about your feedback. We're here for any questions should you have them ~ Alex.

Rated 5 out of 5 stars

Did everything well

Did everything well. No complaints. I had Magdalena Szal and it was great.

April 1, 2025
Unprompted review
Tiimely Home logo

Reply from Tiimely Home

G'day Max. Thanks for the review, I've forwarded it to Magda and the team ~ Alex.

Rated 5 out of 5 stars

I’m beyond grateful to Timely Home for…

I’m beyond grateful to Timely Home for their incredible service, especially Jordan and Resham, who went above and beyond to help us. As a first-time refinancer, I was amazed at how smooth and fast the process was – I had my refinance settled within two weeks after submitting my application. The service was top-notch, and I locked in an amazing low rate. I’m beyond thrilled to be a Timely customer, a HUGE thanks to the whole team!

April 1, 2025
Unprompted review
Tiimely Home logo

Reply from Tiimely Home

Hi Emily! Thank you for your wonderful review and congrats on the refinance! It's great to hear that your experience with Tiimely Home is exactly what we expect for our customers. I'll be sure to forward your feedback to Jordan, Resham and the wider team. We're here for any questions, so don't hesitate to reach out ~ Alex.

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