Time2vape Reviews 

52
•
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Found as a replacement following reduction in stock from my regular shop. So glad I found Time2Vape - great liquids (I only have 3mg) flavours I just love - I order online and order £30 with free deli... See more

Rated 1 out of 5 stars

Whilst Usually welcoming staff in other stores, the staff in central cambridge store were rude and dismissive when I requested that I add my purchase loyalty points. They pretended they didnt know how... See more

Rated 1 out of 5 stars

I have been into Saffron Walden Branch and Bishop’s Stortford Branch. Absolutely useless. Vape fluid own brand at best sweet leaves horrible taste at worst little taste. Both high streets have great V... See more

Rated 5 out of 5 stars

I'm a regular customer in the Downham Market and Ely stores. When the stores have been shut due to the lockdowns the service I have received from ordering online has been brilliant. My latest order ar... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Time2vape is a leading supplier of Electronic Cigarettes and E-Liquid. With retail locations accross the UK you can also find your favourite Time2vape products online with free delivery.


Contact info

3.3

Average

TrustScore 3.5 out of 5

52 reviews

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3.3

All reviews

(52)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic online ordering of quality liquids

Found as a replacement following reduction in stock from my regular shop. So glad I found Time2Vape - great liquids (I only have 3mg) flavours I just love - I order online and order £30 with free delivery and it’s surprisingly quick only a couple of days - keep up the great choice of quality liquids and fantastic service! Top Team at Time2Vape, Braintree

June 10, 2026
Unprompted review
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Rated 3 out of 5 stars

Items missing and no response

Having placed an order the delivery service was prompt, But with 4 items missing, Having contacted them over 2 days with still no response or if a refund would be implemented or the remaining items delivered
Customer service no of the greatest standard very unhelpful

May 31, 2026
Unprompted review
Rated 1 out of 5 stars

Awful bcustomer service

Awful customer service, completely ignored on Friday 3rd October, sales assistant on his phone and just ignored me then seemed aggravated when I was asking about the vapes, I ended up walking out.

October 3, 2025
Unprompted review
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Reply from Time2vape

Hi Sophia

We are really sorry to hear about your recent experience in one of our stores, could you please let us know which store you visited. What you have described is not the level of service what we aim for.

If you could please email us direct at hello@time2vape.co.uk we would like to resolve this issue.

Rated 5 out of 5 stars

Amazing customer service! Thankyou Merlin!

Today I went in Time2Vape kings Lynn and can honestly say I haven’t experienced customer service like that in a very long time! I am so so sooo happy with my purchase, the knowledge, and experience! Merlin really is a massive credit to the store! Thankyou so very much! Will be returning very soon!

July 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrible experience, expired products

Would do less than a 1 star if I could.all of their vape juices are expired as of last year their knowledge is very minimal I recommend using pomona st dairy vape shop they have lots of good priced stock cheaper than time to vape and they are all within the expiration date

April 29, 2025
Unprompted review
Rated 1 out of 5 stars

Used to be my fav till I went online…

Used to be my fav till I went online got a decent vape and got sent a lost Mary ….they didn’t respond for days and when they did they told me it was being dispatched that day and it’s now been over a week

April 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Just came into the sudbury store

Just came into the sudbury store and all I can say is wow! The guys behind the counter have amazing knowledge and their service was impeccable! I spent 30min badgering them with questions and left with a new device (the oxva pro 2 if anyone wants to know) and a selection of vape liquids! I will be returning in the future!

April 3, 2025
Unprompted review
Rated 2 out of 5 stars

In relation to my visit

In relation to my visit, I wasn’t the best of pleased with the service in regards to the speed of my experience in the sense of only one person working at a time, which following most store policies this goes against everything in regards to safety in the work place.

March 21, 2025
Unprompted review
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Rated 1 out of 5 stars

Cheap and nasty

I have been into Saffron Walden Branch and Bishop’s Stortford Branch. Absolutely useless. Vape fluid own brand at best sweet leaves horrible taste at worst little taste. Both high streets have great Vape Shops with knowledgeable staff unlike untrained staff at Time 2 Vape I will never use Time 2 Vape again. Very poor products nasty rude staff untrained, scruffy, shops messy and poor products. Prices expensive for second rate products.

March 29, 2025
Unprompted review
Rated 2 out of 5 stars

Poor English . rudeness

Overall it is nice shop and friendly..experienced staff. Only one person. Who always looks not tidy . smells bad. Very poor English. For him is difficult to understand and find what customer asking for... As well offered to me choose and pick vape liquids. 😳🤣I was confused. And said. What he is the seller . But I'm only a customer. He was rude with me. I think .some people can't to work with customers.

November 12, 2024
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Rated 5 out of 5 stars

Visiting Norwich Store- 5⭐️ service

Visited today for the second time
First time I was looking for a refillable device to move myself away from disposable vapes, after explaining my needs and budget they recommended the Vaporesso Xros Pro, The cashier happily showed me a few tips and tricks with the vape, filled the pod for me and sent me away with a ready-to-use kit, i have now been using this for a couple of months and getting on great with it. 11/10 service.

Today I went in to get some more vaporesso pods as well as with an interest in getting my hands on a larger kit to be able to have one at home and one at work- as well as wanting to look into moving to a coil replacement option with a larger tank. after explaining there were no budget constraints etc, Tom G guided me towards the Geekvape Aegis Legend III kit, showed me the inside and out of how to use it, as well as allowing me to hold the device to see if it was what I wanted- after lots of great information and an easy transaction I left with the Vape Kit, the two batteries required, a battery charger, spare coils and some top up vape juice all for a very reasonable price. Excellent Staff, excellent selection and always a smiling face to meet you as you walk in the door. I travel from fakenham to norwich to use Time2Vape and couldn’t be happier, well worth the trip.

Cheers guys!! ⭐️⭐️⭐️⭐️⭐️

September 20, 2024
Unprompted review

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