Timetospa Reviews 

I bought a pair of arch supports whilst on a P&O cruise in March, they were very expensive. When I got home I realised they had sold me two right feet insoles. I have been emailing them since. In May they told me they had sent a new pair to me but no surprise nothing has arrived and now they’re not even responding to my emails. Appalling customer service.

We did a detox 'complimentary' session with Zac Beaton on Norwegian breakaway may 8. He gave his bio as having changed 30,000 lives. We spent $3200 between the two of us, for a year program with ongoing support for our health issues. We we're to receive a years worth of products sent to our home 4-5 days on our return, and a promise that any concerns we could email him directly and he'll respond within 24-48 hrs. We are 11 days out with no products, no responses to 2 emails over 11 days, and no one picks up on customer care line. I left a vm but now that I've read these revoews from fellow spa clients, I think we can expect the same non response. No order email confirm. No tracking. We invested in this, taking funds from our debt pay off plan because we we're convinced our health, as portrayed by Zac, was worth the set back. The nutritional program he advised us to do is about 700-800 calories and why we wrote him first...to ask how long before we add to that so we don't get dizzy, lose hair or cause arrhythmias/heart damage. One of us already has a heart condition but this wasn't asked about in our consultation. We also didn't know that a main product in month 2 is all caffiene herbs one of us shouldn't use due to this. This was also only described as "energy". Some of the info was questionable, such as it takes 32 (6oz) glasses of water to flush 1 c of coffee from liver. Double for alcohol. That's more oz than a human can consume in a day without dying from water overdose. We couldn't research any of this on the ship until we got home. We started the food part immediately so we would only add on the supplements when they arrived a couple days later, but we are on week 2 of a 21 day program with 2/3 of the supplements missing. More than disappointed; humiliated we fell for this from a reputable cruise line with no recourse. And saddened that we experienced our first senior scam, not on the telephone or online, but lied to in person.

Splurged and did the seaweed wrap and massage on the ship (which was pretty awesome. The tech talked me into buying the Elemis Cellutox bath to be shipped to my home, of course it was ridiculously expensive, but it’s really great stuff.
However I received the wrong product, had to jump through some crazy hoops to exchange, so just decided return for a refund. They said I would have to wait up to 30 days for a refund.
Here we are over two months later and I am still waiting. They received the product back several weeks ago and have still not processed the refund. Now every time I call for status I get the “it takes up to 30 days to process” song and dance, who knew 30 days meant never.
Obviously things sold on cruise ships are overpriced, that’s a given, but don’t buy their spa products, as there is zero customer service with no recourse. Lesson learned.
I will add, I have found a better legit vendor for the Elemis products for 1/3 the cost. Great products, with fast shipping and excellent customer service.
Do your research.

I'd like to report that we were conned into buying ACTIVE by Good Feet arch supports by a man who called himself Milano (very talk, over 6 foot with dark hair), though I doubt whether that's his real name. We were the only 2 people to attend the WALK-IN FOOT CLINIC.
Milano proceeded to take a roller and roll it on the ink pad he had, and then placed a sheet of paper over the pad. He got me to walk on the paper with one foot and then walk off, rolled more ink on to the ink pad and repeated the same for my other foot. He then did the same for my partner's feet. The footprints we made were extremely faint but we never realised why this was and when Milano then pointed to an area where there was some ink and said that that was the only part of our feet that we walked on and that we would benefit from ACTIVE for Good Feet arch supports. He then proceeded to fit these in my shoes and got me to walk with them in. We never suspected that he was conning us and so bought a pair each for £111 per pair. The next day, I was walking past one of the whirlpools on Deck 16, when a little girl got out of the whirlpools on and the water dripping down from her feet, made perfect footprints! The penny then dropped and I realised that there had been no ink on that ink pad nor on the roller that Milano pretended to re-ink the pad with. Had he moistened the pad with sufficient ink, our footprints would have come out as normal and we wouldn't have needed to buy the arch supports. Having paid so much money for our first cruise, we were not expecting to be conned and were taken completely off guard. This man needs to be stopped as he is conning P&O passengers to buy these arches when they don't need them. He is not a podiatrist nor has any qualifications to be able to assess feet properly. After conning us to buy these arches, Milano then proceeded to tell us about Elemis Cleanse bottles for £309 each, said that we would feel 5 years younger, they would detox our bodies, etc. By this time, I was beginning to doubt any of this and said that we would think about this product. After leaving Milano, I went onto the Arvia Facebook page and asked about Elemis Cleanse bottles. One woman replied to say that she had sold loads of these bottles to Americans, but that she would never use them herself. Others said that apart from the bottle labelled "Clean", the other bottles did nothing. Someone was also trying to sell them on EBay and quoted what was in the bottles and it just listed various vitamins. This is another con and should be withdrawn from any cruises.

If I could put no stars I would
On P&O Azura Jenny was rude, demeaning and pushy. 30 minutes late, told me I needed to lose weight (I have a health condition which was on the intake form) and when I didn’t want to buy extras got stroppy.
I did formally complain by P&O and Time to Spa don’t care and don’t respond
Don’t waste your money
I’ve not publicly reviewed before now as waiting for a response but they don’t care so here it is

Don't get products especially herble pills on Cruise Ships they are cheaper online same brand Amazon ect, the reps just want their commission! After free consultation hard sell kicks in

I ordered Elimis eye care product onboard on the cruise ship Oasis of the Sea in May 2023. The product was not available at the time so Timetospa shipped to my home. When I got home, I found out Timetospa oneline was cheaper and had 30% discount which could save me up to $70. I made a request the price adjustment but got rejected with the reason "Unfortunately we cannot price adjust any purchases made form the cruise ship or online. You are welcome to return the item and purchase from the website instead."
However, Timetospa website for post cruise customer care Q&A, in the question related to discount and price adjustment stated that:
"We only have two avenues for selling of our products being, Direct sales onboard/in store and online via timetospace.com ONLY. Products sold on 3rd party websites are subject to damage, expiration or tampering which we have no association with".
I don't understand the difference between Direct sales onboard and my order onboard.
It is very difficult to connect to Timetospa post cruise cutomer service in US. I had to wait more than five business days for resonse if I'm lucky. I called numerous times on a different date and time, no one picks up the phone and got disconnected after 20 minutes waiting. I finally left a message and someone called me a next day.
With this headache and not mention the shipping cost on order and return, I decided to return the product. I'm worried it may take months to get my refund. This whole expericence is a lesson learn for me.

Booked a basic 25-minute facial on the cruise ship Oasis of the Sea last week my spa technician Darnie took it upon herself to increase my session from 25 minutes to 45 minutes when I questioned her about how long the time was she says oh I don’t do 25 minute facials. I only do 45 minutes to an hour I didn’t approve a 45 minute facial. Of course I left there with a bill twice of what I expected. I was very upset. This is nothing more than bad business. I wouldn’t book a spa visit on a cruise ship again.

Got our Detox package on the Cruiseship and didn’t see results straight away. But after weeks it feels so much better. Will order again!

Ordered some inersoles on a cruise l went on. They didn't do what they said they would so l emailed the company they said to send them back for a refund as it was in the time frame of a month. So l did that was 2 months ago and l am still waiting for my refund of $250.00. After a number of emails and them always saying it in the hands of the administration but now they dont even reply to my emails. So now l have nothing for my money. This is the worst customer service l have ever had. STAY AWAY FOR THEM

My partner and I used the Elemis Detox products and eye serum and both of these products did absolutely nothing. You have to use the Detox for 3 months to see how it works but their guarantees only go for 30 days. So they obviously know it doesn't work.
On the cruise they advertise as weight loss and when you do the detox you will definitely loose weight - absolute rubbish. I DO NOT recommend spending money on this product.
Not happy that they target people who are on a cruise to enjoy themselves and try and make them feel good and spend thousands of dollars.
Clarissa

If I could put zero I would. This company is terrible for the expensive products you purchase on these cruise ships I would expect better customer service. They do not explain the process and they give you misinformation. I will never buy anything from this company again. You can get the products online for cheaper!!!!

Unbelievable. Horrible customer service. Ordered on a Monday, email message on Tuesday re: "security" questions. They first told me that my billing address was wrong, which it wasn't. Had to make clear that I was ordering from overseas but delivering to Atlanta, Georgia as I was visiting a friend but only for a few days. First message back to them was - "I fear this will not make it in time. If it won't be there by Saturday, please cancel the order." They said - it takes 7 - 10 days. I said, I paid for 2-3 day shipping but if it's not going to make it, cancel the order. Then I'm told the order has been released for shipping on Wednesday. It doesn't arrive until two days after I'm back home on Wednesday. That's 7 days. I'm THEN told that they don't deliver on weekends. It was never going to make it in the first place. I've asked for a refund on the shipping but getting nowhere. I'm not going to see this now for 2 1/2 months until aforementioned friend is visiting me and she'll have to pay extra to check a bag to bring this stuff over and pay extra duty. All of this explained to customer service - I'm now being told I can return it by printing a label and mailing it back. I'M NOT THERE ANY MORE AND I'M NOT ASKING ANYONE ELSE TO DO THIS FOR ME. IT SHOULDN'T HAVE BEEN SENT IN THE FIRST PLACE! I'm livid and looks like I can only speak to someone who can do anything by calling a toll-free number which isn't toll free from where I am. Would NEVER, EVER recommend dealing with this company.

I bought the foot arch support on Norwegian in Jul 2018. I don't get to wear them much coz the velcro fasteners make it difficult to change them into different shoes and they leave a mess when you remove them to put in another shoe and they eventually don't stick any more. I wish they would do a full foot one that did not need the velcro. So I spent $199 on something I needed daily but is impractical to do so

Very poor customer service. If you go on a royal carribean cruise do not go near them. Tell you lies about the products to get you in then they tell you that you have basically wasted your money if you do not buy the after care products as €600 which was not mentioned at the time of lying to get me to book the treatment. Poor customer service as i have tried on several occasions to contact them abou this only to be ignored. Avoid this company and their products.

I’ve tried to use them twice now and both times I had problems. There is no communications from the company when your item is inavailable- they just ship what they have and not a word about the missing products. This last time I opted to do a double order of my night oil so I could get the free gift. Placed my order and it showed my “gift”. My order arrived (not very timely but maybe I’m spoiled by amazon) without the gift. I contacted them and they said we ran out. Shouldn’t they have known that before they confirmed my order? They asked if I wanted the current gift. I told them yes - we’ll see what happens.

I order 4 items from them, the website shows shipped and delivered with tracking number, but when I receive the package, the invoice only shows 3 samples, not the items I ordered and paid for. I called then 2 times and wait nearly 1 hour each time, noone pick up phone. This is deceitful company, be aware.

Wow... wish I would have read the reviews before buying from this company. Long list of complaints... but in a nutshell: customer service NOT helpful regarding an order, CHECK the shelf life of the product you receive, return policy is ridiculous and $$, called numerous times and was disconnected (don't have time for that)... and on. Will go directly to the product website to order next time.

Tried to order in Time to Spa website. Would not let me add free gift to order. Sent them an email and asked for an email reply. They rang mobile. I was abroad so it cost me.

In return from holiday I rang and ordered over the phone. Received delivery time from DPD. It never came.

Rang TTS. Girl said she would chase it. After nearly 2 hours I rang again and spoke to Charlotte. She hung up in me twice. The first girl rang again and said it was behind my bin!
In the meantime, I had rung DPD and ascertained that the DPD driver had left it at the wrong house.

Time to Spa will investigate and refund my money. In the meantime, my son-in-law will not get his birthday present.

Bad show Time to Spa and DPD.

Great service! Ordered pearls of wisdom set Thursday came today Monday very neatly packed fantastic deal,, happy customer 😍Thank you