timetospa Reviews 

NCL passenger: Do NOT purchase Thermage skin tightening treatment while on board! Holy cow, here’s my story, don’t let this happen to you!

We were onboard Norwegian Bliss July 25, 2026, Room 9918 Haven. While in the spa getting our hair done, an employee recommended “Thermage” treatment for my skin.

Several spa employees promised me “immediate results” they promised that I’d be so happy and there was at least “35% difference seen in positive results right away.” Again, several employees promising me immediate results that would be very noticeable.

I saw no results. I returned to the spa after the treatment and expressed my concern. The employee said “you need to wait to see results.” The information had changed from what they said and promised before the treatment. They lied to me to sell me an expensive treatment.

I’ve waited. It’s been over two months and there are no visible changes seen by myself or anyone else. This is not ok to do, to lie to customers. I was charged $3,900 and this needs to be refunded.

I’ve filed a complaint with NCL, BBB and rhe Attorney General. I do have Time To Spas’s employees statements of false promises on video that someone happened to capture, if ever needed.

Time To Spa is a scam. Do not waste your time or money doing this while sailing on NCL.

I would give this company zero stars. I'm still waiting for a response after 3 weeks! One of my products was not shipped. Do not do business with these people whoever they are. There is a super hard sell on cruise ships as well. This company is the absolute worst and there were only 2 products out of many that I thought worth ordering. Most are inferior.

I purchased 4 products from this company while on a Norwegian cruise. The website said delivery would be 5-7 business days. I have been off the cruise ship for two weeks and the package has still not arrived. When I call to inquire, I am told by customer service it will arrive same day or the next. This has been going on for a week. Fed Ex shows they have the package but can not provide a delivery date. After purchasing over $1,300 in products, I am very disappointed in the time being taken for delivery or updated information. I purchased additional products (same brand) from Amazon after returning home and received them the next day.
TimeToSpa sells a high-end product with a high price but then ships their products in the cheapest manner. Not a good business practice from a consumer's point of view.

Would rate zero if that were an option. I am writing to warn as others here have done, do not do business with the company. There is something very shady about them and I intend to inform the FL attorney general's office. First the presentation on the ship is vague and misleading, you do not know the products names or ingredients; you are not given enough information to make a good decision, shame on me for falling for the pitch. Then, upon canceling, they drag out the refund, I have yet to receive it after more than 30 days, I am hopeful it arrives as it is a lot of money. I encourage everyone who has been effected to report them to as many resources as possible to try to stop this business from taking advantage of people and holding onto their money!

Company ships expired product and customer service is terrible. They could care less and they will recite to you there is nothing they can do if it’s beyond their refund policy. Even though I was not trying to get a refund, I simply wanted product that was not expired prior to the ship date. My suggestion to everyone, buy direct from Elemis or from the product manufacturer. This company is terrible and in my opinion should be shut down. I would not and will never use any product shipped from this company. If your product is expired contact the manufacturer and let them know how terrible this company.

Absolute rort and illegal company!!!!! My mother went on a cruise on the Carnival Luminosa. She told them the EXACT product she wanted to buy as we had purchased on a previous ship. They sold her the incorrect product, they have a returns policy. We shipped back in January for an EXCHANGE to the correct product, meeting all of the returns policies and we HAVE NOT received any product, they refuse to respond to an email and they don't answer their phone!!! Avoid and DO NOT ever trust

Don't get scammed by the onboard shops. Everything is very expensive and the staff is dishonest. Customer service is also terrible.

We went on the Carnival Jubilee on November 20 thru November 29 2025. When we got home, a few days later I received a box from One Time Spa. Box full of items I cannot use. I contacted them right away and was given return instructions. Followed instructions as directed and it has been 5 months and nothing has been done. I have tried to e-mail and no answer. Phone calls and no return calls. DO NOT BELIEVE THEM! They just want your money and don't care to communicate with you. I'm still waiting for a response and my refund. BE CAREFUL WITH THIS COMPANY ON THE CARNIVAL JUBILEE!!! STAY AWAY FROM THE SPA.

I was able to use their 30-day refund policy, BUT they have "auto gratuity", "personal training", "consultation", and other charges they did NOT refund. I was very disappointed in how they handled their refund policy. Very disappointed. Would never purchase anything from them again.

Even a 1 star is not deserved. I have made many purchases from timetospa over the years. Their customer service has not been good. This time is the worse. The customer service person hang up on me. I was sent a different item than what I ordered. They agreed for me to return but insisted that I pay the return shipment because that is their policy. I find that unfair. When I challenged the agent politely, she hang up on me. That is arrogance.

I ordered Good feet insoles and they instantly started shedding plastic and going flat. When I sent an email to complain they answered me back the same day telling me that there was five year warranty on the insoles when I sent them my address and my information for the warranty nobody ever got back to me! I tried to dispute the charges three times and they got back to the finance company instantly but nobody has still gotten back to me! This company is an absolute fraud as when I went into the Good feet store here locally they told me they don't even sell their products online that you have to buy everything in house. I have had Good feet insoles in the past and they did not go flat nor shed within the first week! Now after reading the reviews on this website and others I see that this company primarily operates on cruise ships and is hoping that people will get off the ship and go away well I'm not going anywhere and after paying over $200 for insoles I will post a complaint everywhere that I can so that everybody knows this company is illegitimate! When I finally was able to get somebody on the phone I was told all they were waiting on was approval from upper management and that somebody should be getting back to me in a few days it's been weeks and still no body has gotten back to me! I have sent several emails and I get the email automated response that says somebody will answer you in 14 days nobody's gotten back to me! Needless to say the customer service is horrible. I have no recourse, I cannot get a refund nor have I gotten to use the 5-year warranty that they claim come with these cheap insoles that were very expensive! Maybe if I would have paid only $35-$55 I wouldn't be so upset but after paying over $200 I am extremely upset!!

this is a waste of money there no communication with the person who said they will have video calls.

Sales pitch was OK, but practical use of product was worse than useless. Bought a very expensive pair of insole moulds, to assist my walking or standing. Worked reasonably well in shop, however in "real life", no matter how much I tried to keep moulds in place, using 3 different shoes, they kept slipping and were more uncomfortable than helpful

I had the absolute worst experience at Time to Spa, and it was entirely because of the manager, Flore. From the moment we walked in, she was rude and disrespectful. She overcharged us and when we brought it to her attention, she refused to fix it. Her attitude was appalling, and it was clear she had no interest in customer satisfaction.

If that wasn't bad enough, Flore took the liberty of moving our appointments around without asking us. This caused us to miss several activities we had planned on our trip, completely ruining our vacation. Her lack of professionalism and disregard for our time and plans was unacceptable.

To add insult to injury, she disrespected me personally, making the entire situation even more intolerable. Flore should not be in charge of the spa—she should be demoted or replaced altogether. I cannot stress enough how much her behavior affected our experience, and I would advise anyone considering this spa to stay far away. It was a total disaster from start to finish.

Awful experience. They trick you on the ship. They give false information. and try to get a refund. Basically impossible even with photo evidence.

I have just returned from my Royal Caribbean cruise on the Radiance of the Seas (February 3-8, 2024). I took my mother (age 75) on her trip of a lifetime–every single thing we did on this cruise was designed to give her the ultimate experience. So on the day that she was scheduled to have a hair treatment and massage at the spa, I indulged in a 50 minute massage as the one thing I would do for myself.

While my mother went to the hair salon, I was shown to a locker room in the center of the spa. Before I go on with the rest of my story, allow me to state that the spa staff was very friendly throughout this entire experience.

I entered the locker room, stripped, put on the robe and it did not close all the way around me. I’m a size 12-14 - an average-sized person (which really is not even the point). The robe gaped open on top and bottom and the seams of the lapels barely touched, so my lower half from my bellybutton-down and my breasts were exposed. I requested a larger robe and was told that this was the only size. I mentioned that the spa was a co-ed area and told the attendant that she needed to find me a bigger size robe. The attendant assured me that there was only one size and suggested I wrap a towel over the open parts of the robe. I pointed out that the towels were also small and didn’t close around me either and asked if she told all the customers to hold towels over their nakedness. I told her this was a humiliating way to walk through the halls. At this point, she suggested I speak to a manager and I agreed, since this was not the attendant’s fault.

The manager (Monique) came in and I reiterated the above and asked for a larger robe. She told me that this was all they ever sent her. I then said, “I’ve been on this boat for four days and I haven’t seen many people smaller than me. In fact most women are larger than me and nearly all of the men I saw would not fit in this robe.” At this point she offered me a hug and I asked her to please not touch me. She then told me that I looked great, to which I responded, that I know I look great and this has nothing to do with the way I look, it’s about a robe that doesn’t fit me.

As I began to realize that I could not walk through this public spa with any dignity, I began to get visibly upset. I felt demeaned and helpless. She offered to hug me again. I told her that this was blatant size discrimination and fat shaming to at least 80% of their client base and just because no one else could overcome their shame to say something, that I was not one of those people.

At this point, tears were beginning to stream from my eyes in frustration. If I wanted my full 50 minute/$178 massage, I would have to layer myself in towels and awkwardly hold things together as I shuffled through the hall - hoping the towels did their job. I explained that because of their lack of supplies, I now I had no time to relax in the steam room prior to my massage and also, that this ridiculous conversation was encroaching on my time in the massage room and requested to be taken there so I could have at least what I paid for and informed her I’d be going above her about this.

She took me to the room where the massage therapist (I’m not sure how to spell it, but her name was Nisse) tried to hug me and tell me I’m beautiful. Again, I asked her not to hug me and told her that I know I’m beautiful and the issue is not about my size or my looks, but rather the spa’s lack of supplies. I got my massage and because she was very good at her job, I was able to stop crying, even out my breathing, and enjoy about half of it. When I left the manager asked if I felt better. I did not, I was still frustrated and embarrassed that I had to again walk through the halls back to the locker room holding a towel up in front of me. I was truly and sad for all the other passengers that would be excluded from a relaxing spa treatment, because they were made to feel shame and humiliation as they too were told to hold towels over their ill-fitting robes. I even felt bad for your manager, so I just replied “yeah sure” to Monique and walked out.

Again, the spa staff was friendly and although they probably shouldn’t try to solve customer service issues by inappropriately hugging their clientele, I don’t fault them, but rather your company’s lack of staff training.

I have sent multiple emails to the company asking them to address this issue, but I've had no response.
Let me be very clear. This is not merely feedback - this was blatant size discrimination that excludes a huge percentage of cruisers.

wife and i ordered on a cruise ship but were misled on the price by the spa rep and it cost more than double what we believed. never got an order number or email confirmation other than a tracking number when the order shipped. we never received our orders. i have been trying to make contact with this company requesting a refund since mid-december by phone, email, and their website and have received NO response other than an automated "it may take up to 14 business days" email. we are out nearly $1,000 of product that we never received and would not have ordered if the rep on the cruise ship was more up front with the price.

This site was recommended to me by a technician on a cruise ship. I was very disappointed with my order. The items I ordered from time to spa are not even the same color as the ELEMIS products I order directly from their website. I assume maybe they're old and discolored? I tried to contact support for a return and it's taking a very long time to even hear back. I'm not hopeful I'll receive a refund but know not to order from them again.

Rude,thievingwant return my refund.make excuses,talk in circles.take advantageof a dying cancer patient

Nothing but lame excuses, slow shipping and advertised product samples that aren't shipped. Had a poor experience with this company about 4 years ago, and nothing has changed in 2015. If you don't mind paying inflated prices to get "free" shipping", they might actually get your order to you in 2 weeks. The various products are fine, it's the lack of customer service that is unacceptable, and they don't to get it.