TIMOCOM Reviews 

Everything was perfect, company works good !

Great expierence!

Very good company

Great, kind , smiling guys!there for you as always :)

Bad customer service

I genuinely like TIMOCOM as a transport platform, and I believe it provides a valuable service to the logistics industry. Unfortunately, my experience with its International Debt Collection (Inkasso) department has been extremely disappointing.
In my experience, this department applies inconsistent standards, contradicts its own previous statements and fails to properly consider the legal arguments and documentary evidence presented by its customers.
In one particular case, involving a disputed amount of €1,785 and several transport companies operating through the same financial intermediary, TIMOCOM appeared to recognise the intermediary's role when our company was attempting to recover outstanding payments. However, when the situation was reversed, the same department adopted a different interpretation and disregarded that financial relationship.
Despite extensive correspondence, supporting documentation and a genuine legal dispute, we were repeatedly asked to pay the disputed amount and faced warnings about possible restrictions to our TIMOCOM account.
A debt collection department should apply consistent standards, respect the distinction between disputed and undisputed claims, and objectively assess the evidence presented by both parties.
I appreciate TIMOCOM as a platform, but I believe its Inkasso department needs significant improvements in transparency, consistency, impartiality and respect for proper legal procedures.
A good transport platform deserves a fair and professional debt collection service.

We are extremely disappointed with TIMOCOM's customer support and lack of security. We used a Macedonian carrier on this platform who intercepted our cargo, stopped communicating, and the goods were never delivered. We immediately informed TIMOCOM support that they have a dangerous and fraudulent carrier active on their marketplace. TIMOCOM completely ignored our warnings, only sent one automated email, and refused to block this user. By doing this, they are actively exposing other EU companies to cargo theft. TIMOCOM does not care about the safety of its customers, only about collecting subscription fees. A police report is being filed.

TIMOCOM responded publicly to my previous review stating they would look into the matter further. However, after contacting them again regarding my concerns and requesting clarification surrounding the handling of our case, I have since been ignored and no meaningful response has been provided.

In addition, my interactions with staff member Nathan Smith were extremely disappointing. His communication came across as dismissive and unnecessarily rude, which only added to an already frustrating experience.

This lack of communication and failure to properly address legitimate concerns reflects very poorly on the professionalism and transparency of the company. Extremely disappointing experience overall.

I had an extremely disappointing and concerning experience with this company.

I completed identity verification through Verimi, which already confirms that I am a real person and the legitimate owner of my company. As far as I understand, Timocom can automatically access verified company data and documentation through the Verimi system.

Despite this, I was additionally asked to provide my driver’s license and a phone bill. I submitted all requested documents in full and complied with every requirement.

After sending everything, instead of activating my account, I received a short message stating:
“Security team rejected you – no appeals process, no further contact will be made.”

No explanation. No clarification. No transparency.

This is completely unacceptable. I provided sensitive personal and company documents in good faith, and after full compliance, my account was simply rejected without any reason given.

I am extremely concerned about how my personal data and documents are being handled. Companies requesting official identification documents must act transparently and responsibly. Refusing to provide any explanation after collecting sensitive data raises serious concerns.

I have submitted a formal complaint to the relevant authorities.

Based on my experience, I strongly advise others to think carefully before submitting personal documents to this platform until they can guarantee transparency and proper communication.

Very disappointing experience.

We, as a transportcompany, are a big user of Timocom. Unfortunately it has happen that some cases don't went well. It can happen. But now it has happen a several times that we need help from Timocom and they say they can't help. And if other companies have an issue with us, we directly get a block and trouble.
I am still waiting to solve a case from November 2025 where another client of Timocom put me under pressure to pay 3300 euro. Timocom said it is blackmailing, but they can't help... Very strange, and i have the idea that we are a small company, and the other one is very big, so there is the difference.
I am very disappointed. Also, if I try to call Timocom, there is a 20 or 30% chance they pick up the phone with somebody with authorization

I have used Timocom for several years by selling loads and finding new partners.
This time they really went wrong

A new haulier was instrucked to sicure the cargo but the driver rejected.
My client decided to do it and we asked the driver to buy more belts on the way to destination.
He did not even do so.

I informed the haulier I would reduce payment with eur 300 for the time spend and lost.
He replied it was a bad driver and he was fired.

The hauler passed the claim to Timocom.
In the end, I even decided to pay the €300 but now Timocom is also claiming €55 for fees and interest Threatening that if I don’t pay, you will shut down our account.
Where is the fairness in that?

Avoid and use trans,eu instead, every job i have posted gets taken by a company ans they instantly re sell it on trans,eu, they dont even have vans

sent proof to timocom they say they cannto do anything, only interested in money from subscriptions, booked 4 loads all cacnelled on me on day of loading as supplier couldnt " sell " my load to someone else

Mocno odsvetujem to podjetje! Njihovi oglasi za izplacilo v 24-48h so zavajanje.Na timocom strani je omenjen tudi jitpay.Nihce ne omeni da bi sodelovali z njimi morate imeti dobro bonitetno oceno ki jo pa ne morete imeti ce ste podjetje sele odprli.Tudi limit vam dolocijo koliksen znesek racunov bojo odkupili od vas.Ne prevzanejo terjatve za vsa podjetja ampak samo tista podjetja ki placujejo.Ce je znesek vecji od 2000eur rabis odobritev od jitpay.Se veliko tega bi imel za napisat.Nasedel sem na vase zgodbe kupil kamijon in se preden sem zacel delati sem ga prodal in zaprl firmo ko ste me zavrnili zaradi bonitetne ocene.Naredil sem si minus 12000eur.Upam bo moja objava komu pomagala da ne nasede na prevaro.
I strongly advise against this company! Their ads for payouts in 24-48 hours are misleading. Jitpay is also mentioned on Timocom's page. No one mentions that in order to work with them you have to have a good credit rating, which you cannot have if you just opened the company. They also set the limit for how much you need. they will buy the invoices from you. They do not take over claims for all companies, but only those companies that pay. If the amount is more than 2,000 euros, you need approval from jitpay. I would have a lot to write about. I fell for your stories and bought a truck before I started to work, I sold it and closed the company when you rejected me due to the credit rating.
Now I have 12,000 euros less because I fell for your scams.Explain to new customers that newly opened companies cannot work with jitpay and that no one is behind them.And that there are a lot of non-payers and long-term payments. Also explain how much percentage of the unpaid bill must be paid to the lawyers. Very unfair.If anyone is interested in how cooperation with timocom and payment via jit pay works, I will be happy to explain everything to him.