TiVo Reviews 

Terrible software for TVs. Full of bugs and just doesn't let your tv go to a TV channel when you switch on. Instead it takes you to crappy pages of apps. Software updates have made it worse. Avoid TVs that use tivo software as it’s utterly a poor user experience and very disheartening. We just want to watch TV not spend the first 5 mins after switching on trying to get the software to work,

APPALLING. AVOID USING.
MY HITACHI SMART TV UPDATED THE SOFTWARE & ADDED TIVO AS MU MAIN PROGRAM. ALL MY APPS HAVE DISAPPEARED. NOT ALL PROGRAMS ARE THERE. SPOKE WITH HELP DESK & NOTHING THEY CAN DO.
UTTER GARBAGE.
DO NOT UPDATE WITH TIVO.
AVOID IT LIKE THE PLAGUE.

I have been a loyal TiVo subscriber since the very beginning and currently own several boxes. The primary reason I stayed with TiVo all these years—and paid for lifetime subscriptions—was for the commercial skip feature.
Now, they are stripping away a core feature I already paid for and hiding it behind an additional monthly paywall. It is an incredibly dirty move that completely disregards their most loyal, long-term customers.
I will never buy another TiVo device again. Once my current boxes stop working, I am done with TiVo forever.

I wanted a Wifi device with the means to access freely. What I got was a device seeking to glean every bit of information about me and how I live. Indeed I cannot get the device to kickstart.Waste of money.
Did I say you have to stay near the remote otherwise you don't have time to stop the shut off of your TV.
UPDATE: Now 19/7/26 Manhattan version good for picture but ZERO SOUND . Avoid !!!

We bought a Panasonic TV that uses TiVo. It's truly awful and I regret buying this TV every time I use it!

Tivo changes their policies without notifying you via email, or mail. They expect that you will see the changes online in their portal Box service. However, if you don't have access to your box, because your TIVO box is broken (mine was) or your cable company won't support them (mine won't), there is no way you would know. Specifically, they started charging my card, monthly after I paid for lifetime service. I did not have access to their service, they would not refund the money. This would be fraud as they are charging without permission. Why would anyone want to do service with a company 1) who ASSUMES you have access to their information, 2) Can get the same service for free from your cable company. 3) Changes the terms of the service after paying for lifetime. BYE BYE Tivo, you were great in the beginning, when you allowed us to record and then skip commercials, but now you are antiquated and worthless.

Tivo app for smart TV is useless and there is no support , it is rubbish that was forced on our TV .
Tivo should hire people that can fix this as this should be reported to ofcom for low lvl service that is not acceptable
Crash
Restart
No connection
App not responding
App not working
Low app store
...

Soon has you do updates all tvs in my house keep crashing , if you don't know how to fix things don't mess with them , absolutely useless

the worst customer service ever. long waits for help. repeated issues that never get solved and the biggest is that they cancelled the annual 69 dollar plan for a monthly program at 14 dollar a month. this is because they want to leave the DVR field so they jack the price so it is not affordable. i would really love to see a class action lawsuit, i would join it in an instant. AVOID THESE CORRUPT THIEVES AT ALL COSTS

I have a Bush Tivo television. It is not working and has said “Temporary Service Problem” for hours.

This is 100% unacceptable and the tech sector needs to get their act together and learn the meaning of the word quality.

The tech sector’s quality is pathetic and an absolute disgrace.

After my Bush TV was updated to TiVo, my problems started. I'm going to change TVs. The updates don't stop, the TV screen goes completely black and I can only hear it, like a radio soap opera. Then I have to unplug the TV, wait a while, and plug it back in. This is awful.

Acquired a 50” Bush/Argos TV 2 years ago that worked perfectly until a December 2023 update which seemed to cause the OS to degrade: Freeview channel availability reduced & some could then only broadcast sound WITHOUT picture.
Last straw this week when watching Man U - Everton match the TV refused to broadcast the start of the second half without a power reset. As an EFC fan unforgivable!
Today it will be replaced by a Philips 50” from AO.COM

I have been a TiVo customer for a long time. I have owned several units. My biggest concern with the company is the decreasing vale and customer service. It cost too much to have a TiVo and the system is outdated.
My last TiVo is an edge. I have had a precipitous decline in the streaming options.
Customer service is pretty poor. They are only concerned with you maintaining the subscription. They do not provide a heads-up regarding platform change.
It's time to cancel and stick with a smart tv

I bought 2 years ago an expensive Telefunken Smart TV and I was nearly a year ago forced to install TIVO as an Upgrade and since then my Streaming Apps (Netflix, Amazon) stop to work every two -three days and I must reset the TV (and wait 1hour until all is new installed) and renew my login in all Apps. Sometimes the same day I must do it two times while watching an episode of serie ! This became painful and lost of time and energy. I tried many times with every reset to refuse the terms of TIVO and hope to go back to the previous OS but it doesn't work and I am left stuck with this OS. Even their Internet Site offers no solution to it and it is simply an maze with frequently asked questions! I must now completely deconnect the television from Internet to let no update and buy a Amazon Stick or an Android Box.

I updated my Bush tv as it asked me to. Wish I hadn't. I have to now keep resetting it. A few of the apps, including Prime and channel 5 only sound and no picture, and when it does work the sound is out of sink. Absolutely terrible!!!

TiVo update on my Bush TV has broken tv, no longer loading apps. Don’t install the update!

This box has great features but the feature where it turns off after two hours is most stupid thing I've ever seen.. I'm old enough to know when I'm done watching tv..

TiVo is selling its Edge machine. I purchased it with lifetime service. It was defective. When I turned it on, 50% of the time I get a "No Signal" message. Would need to remove the power cord and reboot. This caused it to lose 5 minutes of the program it was recording.
They exchanged the device for another Edge. Same problem. Email service with Support was useless. Hazel kept me on the chat until was 5 o'clock quitting time and closed the conversation.
They are no help. I Edge is my 4th TiVo and the worst one of all. Do not spend money on this defective machine

I have had very poor customer service from TiVo. Over a month ago, I requested my account to be closed since my old TiVo device died and they never closed it. I have created multiple tickets with them and they even told me to email another email address, but it still was never done.

I have been a TIVO customer since Oprah had her first show about twenty years ago, which is how I was introduced to TIVO. For the last 4 years or so, lineup has been incorrect. I am recording a show I want and what i get is other shows I don’t care about. This defeats the whole purpose of having TIVO!!!! I’m sick and tired of not getting to see the ending to my shows and movies, they get cut off…WHAT GOOD IS THAT??? I admit I am getting up in age, but I like what I like and TIVO WAS PERFECT FOR MY NEEDS. I have severe PTSD that causes memory issues hence the reason I LOVED TIVO, However, TIVO is getting worse everyday and I’m missing too many show sequences and I’m about done with them! TIVO needs to harness the programming instead of depending ON ME TO HAVE ALL THE WRONG RECORDINGS LISTED to tell you this is unacceptable because I can’t keep up with all TIVOS ERRORS in program lineups. Get your location programming fixed because I am at the end of my rope and I’m extremely UNHAPPY! This has been going on for YEARS now and only getting unbelievably WORSE everyday.