Tom Tailor Reviews 

I always order their clothes for my teenager who is outgrowing everything so quickly these days. Love that they have loads of products made of cotton and other natural fibers. The quality is usually very good as well and I try to take advantage of the many discounts they offer throughout the year. Whenever I have found myself in one of their stores the staff have been extremely helpful as well. I will continue to shop their products.

The marketing and visuals on Facebook make the company appear to be British and purveyors of decent quality attire. Sadly the company is Chinese and my experience of their products and customer service have been very poor. I ordered the 'Adored' t-shirt which took a couple of weeks to arrive and when it did it arrived opened with packaging torn and had black stains and multiple areas of colour run ink on it. Their returns policy stipulates anything returned must come in the original undamaged packaged so the fact someone at their end opened it and invalidated this was I can only assume a cynical ploy to ensure it couldn't be returned. I reached out to their customer service via email and was told a replacement could be sent but I'd have to pay an additional £12 for postage but could keep the (sub standard) one I'd been sent. Needless to say I didn't entertain this and simply cut my losses. AVOID!

Very poor quality. I ordered a small jacket, and it came dirty (with some pink spot on it), after wash it (at delicate program), the fabric was damaged.

I received a package today. Although there was a problem with the shipping company, which delayed the delivery for two weeks, I am happy with the purchase itself.

I would like to thank the seller for the compromise solution due to the serious delay in delivery.

Please stop using cardboard to fold T-shirts. In production, after folding, it is better to remove the cardboard and pack without cardboard, since when the product is in the package for a long time, the cardboard stretches the fabric and stretch marks remain. Fortunately, the fabric is not thin and it is not so noticeable. Overall, I'm happy with the size and the T-shirts.

As for the belt, the leather is natural, so the manufacturer should be careful when cutting the leather and not use belt blanks where there are many scars and incisions. I came across a belt with the skin removed from the animal's spine, because there is a stretch in the part of the belt where the spine is located, and apparently when the animal was skinned, it was damaged by a blade. The badge also turned out to be unpolished.
By themselves, stretch marks and an unpolished badge are not a problem, it gives a retro style, but a lot of scars and cuts (on the inside) are a sign of poor quality.

Now I have jeans, sweaters, T-shirts and a belt from Tom Taylor, now I feel comfortable.

I ordered a set of underwear size medium. They sent XXL. They make you pay for return shipping. I asked them to send it to the house but they sent it to a pickup point.

My order was very easy and it arrived on time. The scarf I ordered has a good quality. Thanks :)

I love Jack and jones products as they are stylish and comfortable.

On 17th i placed an order online. On 21th someone contacted me because the size of one of the items wasant in stock anymore. I asked for a bigger size instead of refund.
On 23rd I received a notification that my entire order was cancelled. I had 4 items on that order.

Everything fine. No Trouble since five years.

Sizes always fit so far, the quality is good and the prices are fair!

The prices and quality of the clothes are good

Not shipped. Two weeks waiting for my order to be dispatched, customer service not responding. Scammers

Always a great experience, best product range, best prices and perfect quality!!!

I love to buy at tom tailor . The price and quality are so good

The Tom Tailor shoe I bought in Tirol was falling apart after only 1 week of use. Both inside and outside.
Apparently its designed for those of us who have wings and do not thread on the ground.
This however should be clearly indicated on the packaging.

The items I ordered arrived very quickly, payment was very easy and the return and credit went really quickly. I liked the items and they fit perfectly, thank you very much

Do not order from them, they lost my package and did not bother to even check when if I was in the house to deliver it and now I am still forced to pay a product that someone else took. Worse customer service and shopping experience, not worth your money.

Tom Tailor clothes have a good quality