Tomado - Metaltex Reviews 

I am extremely disappointed with Tomado’s customer service.

I contacted Tomado because my dishwasher developed a water leak after only about two months of use by me. I clearly explained that I was not asking for free warranty service or a free replacement. I simply wanted after-sales support as a Tomado customer. I was willing to pay for the repair and only needed help identifying the correct repair option, spare parts, or an authorised service centre.

Because I no longer have the original purchase receipt, Tomado refused to provide any assistance. They would not recommend a repair centre, provide technical advice, identify spare parts, or arrange a paid repair. Their only response was that without a receipt they could not continue and that I should find a repair technician myself.

My complaint is not about the warranty policy. I understand that a receipt may be required for warranty claims.

My complaint is about the complete lack of after-sales support. A manufacturer should still be willing to help customers repair its own products, even when the product is no longer covered by warranty.

I expected much better customer service from a Dutch brand. Unfortunately, my experience was that once I could not provide a receipt, the conversation simply ended.

Worst customer service ever, I ordered a freezer and it never arrived after 3 weeks. They are blaming DHL for it, but it's impossible to contact them and Tomado is not doing anything to fix the problem.
On their website they clearly specify - DELIVERY NEXT DAY, which is totally a big lie.
They have false advertising on the website.
I didn't even get to test their product and I already have isssues with it so this says a lot about the company.