TONI&GUY Reviews 2,101

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 244 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly demeanor, often highlighting specific individuals for their exceptional skill and attentiveness. The service provided is frequently described as excellent, with many people appreciating the personalized approach and the high-quality results, particularly regarding haircuts and styling. However, some customers were dissatisfied with the product and quality of service, citing issues such as hair damage, incorrect color application, or stylists not following specific requests. A few other people also felt that the location of some salons was not ideal.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, knowledge,... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight positive... See more

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, highlighting... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the clean, sharp... See more

Location

People report ambiguous experiences with location. While some customers praise specific branches like Covent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Callum is great as usual always cutting my son’s hair perfectly. The price change for a childrens haircut has upset me though! Have been taking my child to toni&guy for years, now need to find an alt... See more

Rated 5 out of 5 stars

I would like to write something positive about Julian who used to style my hair. He was excellent and always gave me a good hairdo. He was professional, knowledgeable and polite. When I phoned to make... See more

Rated 5 out of 5 stars

Wow been going during hair cut for a couple of years with Sue , this week I was treated to a different head massage. See below for a few details pinched from the Toni and guy website. Omg it... See more

Rated 5 out of 5 stars

I’ve been a long-term client of Toni & Guy and don’t usually write reviews, but felt compelled to for Tony at Toni & Guy Chiswick. Hands down, the best hairdresser I’ve had the good fortune to meet. H... See more


Company details

  1. Hair Salon
  2. Hairdresser

Written by the company

Multi-award winning hairdressing brand with more than 55 years of experience in education, superior client service and haircare expertise.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 22% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Absolutely wonderful!

Absolutely wonderful!! I was going for a new look so was a little worried but from the Spa area to the final result the service I received was perfect. Dee coloured my hair and was so thoughtful and lovely - she is extremely talented and the results were exactly as I wanted. Urvis then worked his magic with my hair restyle and I couldn’t be happier. He made it relaxing and fun - a very skilled and artistic stylist. I can’t thank all the team at T&G Wimbledon enough for such a fabulous experience xxx

May 24, 2026
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Rated 1 out of 5 stars

Worst haircut of my life

Worst haircut of my life. I had hair down to my waist and asked for a trim, a man cut my hair into the awkward phase of a bob. It is choppy and super blunt which is the exact opposite I asked for. Clearly no care for clients I would never go here again

May 23, 2026
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Rated 4 out of 5 stars

Joe was great

I used Joe to cut my hair in Glenferrie Road and asked for the curtain haircut - he was great! And the actual salon is really lovely as well - clean and sharp. I will go back. ..... Sharon

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I always have an outstanding experience…

I always have an outstanding experience at Toni and Guy. I am greeted by a warm welcome and a cup of tea or coffee if I want it. Shaun at the Richmond branch does a wonderful job of cut and blow dry. My hair looks bouncy and healthy. The shampoo and head massage was very relaxing too 🥰 💇🏻‍♀️

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Words of gratitude to Julian

I would like to write something positive about Julian who used to style my hair. He was excellent and always gave me a good hairdo. He was professional, knowledgeable and polite. When I phoned to make an appointment last week, I was told that he left Tony&Guy, Kingston upon Thames. Unfortunately, I was not able to locate him. Thank you Julian. All the best!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Tom at Toni & Guy, Islington

I had my hair coloured and restyled yesterday (16/05/2026) at Toni & Guy, Islington by Tom. He is a fantastic colourist and stylist who listens. He is also very approachable, friendly and professional. Many thanks Tom, and to the lovely girl who washed my hair and gave me a wonderful head massage. I didn't get her name but she lives in South East London.

May 16, 2026
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Rated 5 out of 5 stars

Rachel at Toni &Guy Wimbledon always…

Rachel at Toni &Guy Wimbledon always does my colour. She is always extremely professional, friendly and accommodating. The whole team at the Wimbledon branch are always friendly and caring an absolute credit to Katrina the Manager. They always work wonders!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Had an amazing experience (again) today…

Had an amazing experience (again) today with Elena. Not only is she very efficient and very lovely, she also knows exactly what to do with my difficult hair! Can't recommend this place enough, everyone is lovely.

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. Showed Luca an instagram literally of another man shaping style. He didnt want to even take phone to see. Told him i wanted Deep V at back, he told me old fashioned. I said still wanted it. At end he didnt do V at back and said he "softened it" for me. Just did his own thing. He also dry cut hair as didnt know what he was doing. so disappointed

May 9, 2026
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Rated 5 out of 5 stars

the service is very good.

the service is very good.. she understand what style i want for my hair.. i walk out of the salon with a healthy new hair. Bomi is the best! ⭐️⭐️⭐️ will come back again.

May 3, 2026
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Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish.
Mark my stylist was professional and knowledgeable with my requirements..
I loved the way that Mark took the time and genuinely listened to me and cut my hair so precisely.
I loved the easy going chat we had too!
It’s definitely worth going to a reputable salon,
I would also like to mention the delightful young lady that washed my hair and combed my hair through
What a sweetheart.
After a bad few weeks
I was made to feel brand new!
Thank you so much
Saz
Xxx

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Hairdresser

Excellent atmosphere - supportive towards their colleagues and an amazing hair cut - Padraic in the Watford salon - I highly recommend a visit!! Thank you 😊

May 2, 2026
Unprompted review
Rated 1 out of 5 stars

My healthy and beautiful hair was…

My healthy and beautiful hair was ruined, despite communicating what I wanted, which was highlight refresh, my hair got stripped to ugly mixture of platinum white and yellow inconsistently, loosing most of my natural dark pieces which where the foundation of my look. I wanted it to have texture and instead of a refresh I got the worst makeover. My hair is truly ugly, bristle, dried, fried and ruined. There is no texture, no natural contrast. I spent 5 h and left depressed. Worst of all there is so much damage I don’t know if I can repair my hair and go back to the colour i had when I walked in. My bangs are already breaking after one day, so fried and ugly😰 I wish I never went there. My regrowth was 100% more attractive than what I have now.

May 1, 2026
Unprompted review

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