Booking is easier than ordering food takeout. Personnel were very well organized and polite at both pick up and drop off. Minimal waiting, clear and easy to understand information, no hidden claus... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Support your local. Shuttle bus took us from old T1 to the off-airport location in a couple of minutes. While the vehicle handover wasn't necessarily as swift as with some international competitors, i... See more
Company replied
I am extremely satisfied with my rental from Top Rent A Car Bulgaria. The car was in perfect condition, and the entire trip went incredibly smoothly. A special thanks to the office staff—the service w... See more
Company replied
Great experience with Top Rent A Car, brand new car in great condition with only 4k on the clock. Seamless collection and drop off process, car checked within minutes and Credit Card unblocked immed... See more
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Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good service and great personal…
Good service and great personal approach. Thanks.
August 10, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Oleg,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
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Everything went very well
Everything went very well: photo's of the car by start of the rent, we got the car we ordered, quick service, good and clear explanation about the rent (during time, statue of assurance, how to return ...)
August 4, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Lenny,
Thank you for your rating! We are glad to know that you had a positive experience with our services. If you have any suggestions or feedback on how we could improve even further, please feel free to share them with us at customer.service@toprentacar.bg. We would be happy to welcome you again in the future!
Best regards,
Top Rent A Car
everything was fine
everything was fine, car was clean and in good condition, fully recommend
August 5, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Mizerski,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
The more you pay, the more issues you have
1) Battery was died on gas station. I found person who helped me start engine by his car. Yes battery was changed on next day, but in general experience about that situation was not ok.
2) Also headlight very dark. We realise it only when night started but we had to drive home anyway.
3) Also drive assistant, lane holder and other electronic just died right in a middle of trip.
Yes we were able to reach destinations, but it was very bad experience for price of this vw passat. Previously we rent other budget cars and everything was good, but this time we paid more and had a lot of throubles
August 2, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kozlov,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that your experience with the VW Passat did not meet your expectations, especially given the issues you encountered during your rental. We fully understand how frustrating and inconvenient it must have been to experience these problems.
Once we received a signal regarding the battery issue, we did everything possible to assist you as quickly and efficiently as we could, including arranging for the battery to be replaced the following day. Nevertheless, we understand that having to deal with such an issue in the first place negatively affected your overall experience.
We appreciate you bringing these matters to our attention, as this feedback gives us the opportunity to investigate the issues mentioned and take the necessary steps to improve the condition and reliability of our vehicles.
We understand your disappointment, particularly as you expected a better experience after choosing a higher-class vehicle. Please accept our sincere apologies that your rental did not provide the level of comfort and reliability you expected from us.
Your feedback is valuable to us and helps us identify areas where we can improve our service and prevent similar situations in the future.
Best Regards,
Top Rent A Car
Rent and return went easy
Rent and return went easy. All informatsion was sent to email (car pictures etc).
August 8, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Tõruke,
We're happy to hear you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
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Good service
Good service, friendly staff. No hassle with papers or other stuff. Even extending the rental period was extremely easy, phone call and the rest done online in 5 minutes time
August 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Baarbé,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
Excellent service from Top Rent a Car
Excellent service from Top Rent a Car. Polite staff and value for money
This is my 5th time booking with them!
July 31, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your feedback and the 5 stars. We look forward to serving you again!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Very good brand new car
Very good brand new car. I enjoyed it. Service was great
August 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Georgiev,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
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Plovdiv city toprentacar
Recently rented a nine year old Kangoo van in good used worn condition from Toprentacar Plovdiv. One wheel trim missing at the point of hire. That's ok.
I subsequently lost another one over the hire period.
I offered to buy and fit a replacement one , this offer was refused by toprentacar.
Instead they charged me a total of 160 Euro for the missing trim.
The cost of a new Renault part was 18 euro.
I've been a loyal customer for years but they refused to compromise .
Never again
(I had their insurance also )
July 24, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to learn that you were left dissatisfied with your last rental experience. We truly appreciate your loyalty as a returning Top Rent A Car customer and value the trust you have placed in us over the past two years.
However, the additional review of your case confirmed that the charges were applied in accordance with our Official Price List, which forms an integral part of the Rental Agreement accepted at the beginning of your rental. These procedures are applied consistently and equally to all customers.
While we understand and respect your point of view, we are unable to make exceptions to the agreed contractual terms in this case.
We regret that this experience has affected your impression of our service and sincerely hope you may reconsider using Top Rent A Car in the future.
Best Regards,
Top Rent A Car
Really terrible rental company
Really terrible rental company, will give you damaged broken vehicle and then make up lies about Damage to keep deposit
Stay away from them
July 29, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Walsh,
Thank you for taking the time to share your feedback. We are sorry to read that your experience did not meet your expectations.
We would like to clarify that we do not retain a customer's security deposit without reason. The temporary retention of a deposit is a standard procedure in situations where a vehicle requires additional inspection by our Fleet Department, including cases where damage is identified or suspected, or when a more detailed assessment is necessary to determine the nature and extent of any findings. This process is in place to ensure that every case is handled fairly, consistently, and based on objective evidence rather than assumptions.
Our Fleet Department conducts all inspections in accordance with established procedures before any final decision is made. If no chargeable damage or other issue is confirmed, the deposit is released in line with the terms of the rental agreement and the processing times of the relevant financial institution.
We also take the condition of our vehicles very seriously. Every vehicle undergoes regular maintenance and inspections, and any reported concerns are reviewed carefully. If a customer identifies an issue at the beginning of the rental, we encourage them to report it immediately so it can be documented and, where appropriate, resolved without delay.
We understand that waiting for the outcome of an inspection can be frustrating. However, these procedures are designed to protect both our customers and the company by ensuring that every case is assessed accurately and impartially.
We appreciate your feedback and remain committed to providing transparent service and maintaining high standards throughout the rental process.
Best regards,
Top Rent A Car
I am extremely satisfied with my rental…
I am extremely satisfied with my rental from Top Rent A Car Bulgaria. The car was in perfect condition, and the entire trip went incredibly smoothly. A special thanks to the office staff—the service was outstanding, and the team was professional, helpful, and very friendly.I highly recommend their services and will definitely rent from them again!
August 7, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Aleksandrova,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Dimitrov,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
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Friendly Service and Painless Experience
The whole experience was easy and user-friendly from start to finish. The car (model and year) was as agreed and in good condition. The shuttle to/from the airport was about 10 minutes and the drivers were friendly and helping with the luggage. Overall, great service.
August 3, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kolev,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Yumer,
Your kind review made our day. Thanks for the 5 stars!
Best regards,
Top Rent A Car
cargo space incorrect given by phone and on website
Hi,
i needed to move and for that i needed a car where i could put a lot of stuf but as specialy my 2 table blades that are both 1.60 x 90. on the website (and i called also for it) the cargo space should be 1.81x1.55x1.23 the only thing that is correct is the hight of 1.23 .
It doesn't matter where or how you measure it, it is not 1.81 and not 1.55 but 1.40 and on the smallesed part even 1.20
Because of this i have to drive an extra time from Burgas to Plovdiv to move my table blades.
there for i give 1 star
and never will use Toprent a car again.
August 2, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Ms. Hennekes,
Thank you for taking the time to share your feedback. We are sorry to hear that the vehicle did not meet your expectations for your move.
Following your review, we carefully verified the cargo compartment dimensions of the 2022 Citroën Berlingo against the official technical specifications provided by Citroën. We can confirm that the dimensions published on our website accurately reflect the manufacturer's official data and have not been altered or misrepresented. Our Contact Centre team also relies on these same official specifications when providing information to customers.
We understand that the practical loading space may differ depending on how it is measured and on factors such as the shape of the cargo area, wheel arches, interior trim, and the size or orientation of the items being transported. However, we have found no discrepancy between the information we provide and the manufacturer's published specifications.
While we regret that the vehicle was not suitable for your specific transportation needs, we remain committed to providing accurate information and reliable service to all our customers.
Best regards,
Top Rent A Car
Everything was ok.
August 4, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Tendzhov,
We appreciate your positive review. Thanks for the 5-star rating!
Best regards,
Top Rent A Car
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Top performance!
Car model as booked , friendly, efficient and helful staff.
August 4, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Ayranov,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Everything was okay
Everything was okay. Staff very kind and fast. Can recoment.
July 27, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Nilsson,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
The car was almost new (only 4500 kms)
The car was almost new (only 4500 kms), and perfect to avoid road bumps and holes in some bulgarian roads . The staff was friendly and the shuttle to and from the airport is really convenient.
July 21, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
We're grateful for your positive feedback. Thanks for the 5 stars!
Best regards,
Top Rent A Car
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