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Torque, since 2016 has been developing and manufacturing Electric Surfboards and Paddle Boards and has been delivery these products to many countries around the world. Currently Torque is in their 6th generation models and it is tested and documented to be the Best Performing Electric Surfboard worldwide. Dean Jarrett is the owner, an Australian avid surfer, who grew up on the best Australia surf beaches in Norther New South Wales. We are committed to our performance level, and we also even offer a money back guarantee. The Pro RX26 Electric Surfboard, is an advanced level riding experience. The Sport RX26, is an intermediate to Advanced level experience. Torque uses the best raw materials, including very professional high discharge lithium Ion battery cells from Korea, and arguably the best carbon fiber materials from Japan Toray.
Efficiency Tower, San Po Kong, Kowloon, Hong Kong, 000000, San Po Kong, Hong Kong
3.7
10 reviews
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What a blast, it was pretty easy learning curve to get up. Was recommended to purchase the floating device for my children. They had a great time on it as well. Definitely worth the extra money to allow the kids a safe ride.
Overall we are happy with the purchase and plan to use it for years to come.
After 6 hours of use and one winter properly storing batteries they apparently went bad. I spent $3000+ on just batteries and at the 8 month mark batteries were non responsive while holding a full charge. I received info from Torque stating to check a switch in the charger. After a month of telling him there was not a switch he said "there must not be a switch in that charger". He didn't even know his own product. I then placed a battery to test on the board and the board popped and smoked. No operators guide was given and after the 3rd time asking for one, I realized he didn't have one, refused to respond to my request. 2 months worth of back and forth. He had me tear into factory seals to test board. The was tons of water inside. Apparently water proof cables but should not have been this much water in it. After making me tear his brand new board apart then told me that both batteries were bad (after one summer) and that it was my responsibility to buy new or go fix them myself. After I started my frustration he said I was crying because i didn't get the answer I was looking for. And lastly, my board factory seals are torn apart and I have to figure out how to reseal myself, I feel this is unsafe and I'm on my own not even a year into ownership. Very immature management. I've also heard they are also known for shaming people after they publicly leave negative reviews. I can't confirm but I can confirm he's told me "it's not rocket science" and that I'm "crying because I didn't get the help I wanted" through our email responses... Seriously. Be cautious legit business with terrible support.
Reply from Torquejetboards
Hi Shaun Loomis,
Thanks for the review, which unfortunately I can see your frustration, but I would like to clear up the situation.
Your product was the 4th generation discounted product, which everyone is still enjoying after years of use.
Each email and request to assist you to fix the problem was replied directly from myself the owner of Torque, as I always do. You were given videos and instructions on how to repair and check the product to find the cause of the problem. Which in the end, after checking the inside electronics, there was no problems at all. Even though you did not pull off the bulge screw to release any water that has gone inside, and it would have been sitting inside for a very long time, the electronics still had no problems, they are fully waterproof and this certainly is an important criteria for a water product.
In the end we came to the conclusion that the battery pack BMS had failed or gone to sleep. We also came to the conclusion the battery packs were not under warranty, which was clearly stated in the emails before you purchased the product, what the warranty time frame was.
The data shows that customers who regularly upkeep the battery packs, can use them for many years. A battery does not just go to sleep or into safety mode for no reason.
I am very unhappy to hear that this come to this situation, and the clear solution was given to you, which did not happen to be a happy one, and hence you have turned to your solution of trying to point your finger at me for the problem occurring.
All customers I treat equally and unfortunately the battery solution is not what you wanted to hear.
Very good communication and after-sales support. The seller was helpful before the purchase and continued to support me after the board arrived, answering my technical questions and helping me solve a few issues.
The electric surfboard itself is impressive and great fun to use. I also appreciate the additional accessories and support provided.
The only area that could definitely be improved is the packaging for international transport. My shipment had a very rough journey and the board was not sufficiently protected inside the box, which caused some minor damage. Fortunately, the seller responded quickly and helped me find solutions.
Overall, I am very satisfied with both the product and the support. Good communication, helpful service and a company that stays in contact with the customer even after the sale.
This is not a review on the board as it never materialized. Bought one on a good deal and was hoping to get it. Trouble is I was left waiting 3 months with the funds paid but nothing to show for it, and very poor updates to when I would actually get it. When I finally pushed on a date I was told another 3 month wait, this just unacceptable for a high price luxury good item. Even give me some lame excuse saying some other rental company had a load before me so that influenced the delay. Not my problem, I should be as valued a customer as anyone.
This was between wherever they ship from Oz I guess as that's where it’s based, to the UK.
So no clue what the board was like, it looked awesome but whether it actually was I'll never know. These boards seem to tick the boxes with the no hassle of the two-stroke engines of the rivals and possible issues. Of course this is a battery and motor running in extreme conditions so it could have its own issues.
Just some info if anyone is interested. Hope they do get a UK distributor one day or a rival that can match, I'd be all over it, because 2 stroke maintenance and hassle I can do without.
Money was refunded without hassle though, thankfully.
Reply from Torquejetboards
Thank you for your feedback, Ed. I appreciate you taking the time to share your experience, though I believe there are a few factual inaccuracies that need clarification.
To set the record straight:
You purchased the previous-generation Sport model on January 11th at a heavily discounted clearance price of $3,299.
Your refund was processed on March 3rd.
From January 11th to March 3rd is approximately 7.5 weeks, not three months as you suggested.
At no point were you told to expect an additional three-month wait. In fact, every email you sent was responded to within 24 hours—I have the correspondence to confirm this.
The delay, while unfortunate, was not without explanation. These were clearance units with limited remaining inventory. Another customer purchased two boards and six battery packs, which left me with boards but no corresponding batteries. Those battery housings and packs had to be remanufactured, and during that process, my suppliers were closed for a three-week holiday period—all of which was communicated to you clearly.
Ultimately, the board you were waiting for went to another happy customer who understood the supply constraints and chose to wait patiently for the heavily discounted product that is a one off occurrence. That customer received the board and is very happy with it.
I regret the timeline did not work out for you. However, the record on Shopify shows you were refunded within 7.5 weeks, responded to within 24 hours by emails, and never promised anything different than what occurred. I stand by that record. I wish you the best.
The board is spectacular just to look at. All carbon fiber. Bit of a learning curve to get up and get in the footholds. The torque and instant power is extroadinary. Previous to owning this new board, i had a petrol powered jetsurf board. This rip snorter would leave that board in its wake. I didn't get close to depleting the battery. My legs were like jelly after 15 minutes.
Reply from Torquejetboards
How is the boards power and acceleration compared to your Jetsurf petrol model?
I have just received the PRO package and it took a while. Got caught up in the Chinese New Year so the shipping was delayed. That was just bad timing and not the manufacturers fault.
Also when it did finally arrived on Maui it had the wrong phone number on shipping label for me and it sat at the trucking company for a few more weeks.
All in all took way too long to get here but I hope it will be worth the wait. It is a great design and I cant wait to get it to the water.
Dean did a great job of getting it shipped all the way here to Maui docks and finally to my door.
Thank for the videos Dean as they are a great help in starting.
The manufacturer’s offers boards with an excellent value for money. They are designed to be very dynamic, and the Ripsnorter V4 in particular is very aggressive to ride yet remains easy to control and is a great amount of fun. I myself own a Ripsnorter V1 and a current Ripsnorter V4.
From my initial contact with “Torque Jetboards” through to ordering and delivery, I was always given excellent advice and support.
In the event of a repair, the support was prompt and professional. I’ve had to repair a few things on the Ripsnorter V1 myself over time, and I received first-class support in terms of advice, assistance and materials.
I can wholeheartedly recommend them and know of no other brand in this niche of electric jetboards that offers such a great riding experience and value for money.
(Maybe for other potential customers important is the fact that up to now I had absolute no problems with the batteries.)
Just said they were expensive from an ad on facebook, and they messengered me and called me a d*ck and to shut my mouth. Wow.
Reply from Torquejetboards
Well I am sure the marketer following the account also sent you some other brand options like www.motosurf.com or awakeboards.com if not and surely I will scald my marketer for reply in a such a bad way
From the initial contact to deliver Torque has been exceptional with communication and product support.
I purchased the Ripsnorter Pro model and am incredibly happy with the boards build and performance. The board has also been maintenence free! The performance and battery life has also been better then advertised.
The Ripsnorter Pro is currently my #1 go to board of choice.
Reply from Torquejetboards
Thanks Robert, I'm glad you are enjoying the Pro Model, it certainly is a pleasure to ride. Your friend Matt, his board just arrived, and he said his first ride was awesome. Go hard guys
Dean was very helpful, answered my questions and walked me through setup
Delivery took longer than I expected, however worth the wait!
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