This was the second time we used TotallySpain to plan a trip, and once again they made the whole experience wonderfully easy. Last year they helped us put together an itinerary in Andalucía, and... See more
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This was the second time we used TotallySpain to plan a trip, and once again they made the whole experience wonderfully easy. Last year they helped us put together an itinerary in Andalucía, and... See more
Company replied
We first used the services of Ken at Totally Spain 3 years ago in Andalucia and were so impressed that we decided to do another trip, this time in Northern Spain. From our arrival from Paris by tra... See more
Company replied
All the transport and accommodation arrangements worked perfectly. The tour guides were highly interesting and friendly. The overall plan was very well thought through and suited our tastes. Zara... See more
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We are just back from our second trip with Totally Spain – this time 11 days in Portugal. We had a wonderful time thanks in large part to Ken’s knowledge of the country and attention to detail. Huge... See more
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Specialist in tailor-made travel across Spain and Portugal since 2000. Totally Spain & Portugal is a Spain-based specialist travel company creating personalised private journeys for travellers from the USA, Canada, the UK, Australia, New Zealand and other English-speaking countries. Based in northern Spain, we've spent more than 25 years helping travellers discover Spain and Portugal through local knowledge, careful planning and trusted relationships. We don't offer fixed packages. Every journey is individually designed and personally managed by the same small team from your first enquiry until you return home. We are fully licensed and bonded in Spain and have been recognised as Spain's Leading Tour Operator at the World Travel Awards every year from 2022 to 2025.
Barrio Maeda, 22, Bloque 4 1°D, 39192, San Mamés de Meruelo, Spain
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This was the second time we used TotallySpain to plan a trip, and once again they made the whole experience wonderfully easy. Last year they helped us put together an itinerary in Andalucía, and this year they planned our time in Barcelona.
They are exceptionally diligent about creating a trip that feels personal rather than off the shelf. They listened carefully to what we were looking for and adjusted the itinerary quickly whenever we gave feedback. Every recommendation turned out to be exactly right for the kind of travel experience we wanted.
Once we arrived, everything ran flawlessly. The guides and transportation providers were professional, knowledgeable, and genuinely helpful. We also really appreciated TotallySpain’s hotel selections - all of the accommodations were of very good quality and conveniently located.
We have recommended TotallySpain to all of our friends and fully expect to use them again for future trips to Spain.

Reply from Totally Spain
We first used the services of Ken at Totally Spain 3 years ago in Andalucia and were so impressed that we decided to do another trip, this time in Northern Spain.
From our arrival from Paris by train to San Sebastian, the trip was seamless. All our tours were private, including pintxos tours, beautiful Rioja Wineries and cider processing tours with multi-course cider house meals. Without fail, the drivers and guides were always on time, friendly and helpful. They were so engaging and knowledgeable. They went above and beyond and were always ready to stay longer and gave excellent advice on restaurants, museums, shopping etc. Our Guggenheim guide in Bilbao was particularly outstanding. He imparted us with so much interesting information. He had even met Frank Gehry, giving us incredible insights!
Ken was always available to consult with and checking that all was going smoothly. He even came and met us in Santillana del Mar which was lovely. A friend came to join us half way through the trip from Milan and she was equally delighted with the excellent services. All hotels recommended by Ken were lovely and unique. A wonderful experience where you can relax knowing that Totally Spain has taken care of everything!
All in all a fantastic trip and we would highly recommend them. Just brilliant! Thank you.

Reply from Totally Spain
All the transport and accommodation arrangements worked perfectly. The tour guides were highly interesting and friendly. The overall plan was very well thought through and suited our tastes.
Zaragoza was well suited to us as we like being able to see all the places of interest without having to fight the traffic (i.e. the old city is pedestrianised).

Reply from Totally Spain
We are just back from our second trip with Totally Spain – this time 11 days in Portugal. We had a wonderful time thanks in large part to Ken’s knowledge of the country and attention to detail. Huge shout outs to our guides, Claudia, Joao, Elsa, and Pedro; each one warm, friendly, deeply knowledgeable, and local to the areas we visited. The trip was seamless – our drivers were great, the hotel choices excellent, and having Ken’s input as we put together an itinerary was invaluable. He listened to our requests and tailored the itinerary to accommodate them. The background information he supplied was useful and appreciated. And we were able to relax completely knowing that if something went wrong, Ken would be a phone call away. I continue to recommend Totally Spain to anyone booking a trip to Spain and Portugal and look forward to booking another one myself!

Reply from Totally Spain
We are repeat - and enthusiastic - clients of the fabulous people at Totally Spain. This time we wanted a quick getaway and a chance to settle in and enjoy Madrid. As always, transfers and hotel location were perfect. We easily walked the city and enjoyed many of the bars, markets and restaurants. Belen suggested we add a half day tour of the city of Alcala de Henares, and we were so glad she did. It’s a fascinating city – the birthplace of Miquel de Cervantes and Catherine of Aragon, and one of the oldest university towns in Spain. Even the storks that used to migrate to and from have decided to stay, and they and their many rooftop nests enjoy a special protected status with the town. A guided tour of the Prado – a museum I am not unfamiliar with – was so rewarding. We were given insights and background on so many of the artworks and artists that I love that it was like discovering them all over again.
I’d like to give a special shout out to the amazing tour guides affiliated with TS, especially Esther Benito, who has been our guide in the past and was with us again in Alcala de Henares and the Prado. Esther is VOLUMES of knowledge, insights and trivia in one dynamic and enthusiastic package. We consider ourselves so fortunate to have made her acquaintance all those years ago and love catching up with her again.
Totally Spain has planned so many memorable trips for us – from this “simple” week in Madrid, to holiday visits, road trips, and custom itineraries to cities on our bucket list – and we’ve never been disappointed. They are simply the best at what they do, and I can’t wait until I’m planning our next adventure with them.

Reply from Totally Spain
Having had a very positive first experience with Totally Spain in March 2025, we did not hesitate to use Belen and her team when planning a return visit to Spain in March 2026. This time we requested a fully customized journey, 30 days in length, that covered much of the length and breadth of Spain. Working with us, Belen flushed out our ideas and provided suggestions that include additional regions and experiences. Local arrangements including hotels, trains, and private transport were exceptional. Our private tour guides were all very professional, knowledgeable, and informative. Documentation, including a complete itinerary, contact details, local maps, food and entertainment suggestions, and lists of museums and galleries was comprehensive and extremely useful.
We just returned home and are already musing about a third trip guided by Belen and her team.

Reply from Totally Spain
Our journey through Spain with Totally Spain was impeccably curated from start to finish. Every detail — elegant accommodations, seamless transfers, expert private guides, and perfectly timed experiences — reflected exceptional professionalism and deep local expertise. Traveling through Barcelona, Andalusia, Madrid, and Toledo felt effortless and deeply enriching.
Special thanks to Belen Encinas, Director & Specialist Travel Advisor, whose vision, refined taste, and personal dedication transformed a beautiful itinerary into an extraordinary journey. Totally Spain delivers luxury travel with authenticity, precision, and heart.

Reply from Totally Spain
I wish I could give more than 5 stars!
Totally Spain made all the arrangements for our 18-day trip to Spain. They developed an interesting itinerary and made all the hotel, rental car and train reservations. Most importantly, they provided excellent guides in most of the cities we visited. Everything was well-thought out and the logistics were perfect. They also provided background information and maps on each of our stops, which was very useful. Our contact, Ken Baldwin, was always available and a pleasure to work with. This is our second trip with Totally Spain and we hope to do more--they make travel to Spain so easy!

Reply from Totally Spain
We have enjoyedtwo trips with Belén at Totally Spain - the first to Madrid, Barcelona and Andalucia; the second to Barcelona and Portugal. Belén really listened and took a lot of time, care and communication to personalize our trips. Both were 18 or more days, with private drivers and guides and the occasional, high-quality, group experience. Our relationship with Belén always feels as much a personal one as a professional one. I'm always impressed by the way she answers our questions mid-trip: quickly, honestly, and with valuable information beyond the specific question.

Reply from Totally Spain
The products were of the expected quality, and delivery was fast. The shopping experience was smooth and satisfying.
Over a period now of nearly 20 years, we have used Totally Spain more than half a dozen times. This, in itself, should speak to the phenomenal level of service provided. Ken and his team have spent countless hours planning our trips, assuring every detail was perfect, and following through time and time again. We just completed another month long itinerary with Totally Spain and the service level and attention to detail were flawless. It's the little things that matter and they have a mind-boggling attention to details.
We will continue to use Totally Spain for our travels to the Iberian Peninsula and would enthusiastically recommend them without hesitation.

Reply from Totally Spain
Totally Spain went above and beyond any trip I could have planned to honor my father. Everything was perfect. The hotels were situated everywhere we needed to be. Every detail was considered so I am my family to honor my father and the land of his birth. Totally Spain and their professional contractors were on on time and extremely professional. When it comes to trips to Spain, Totally Spain are the ultimate of travel professionals. Thank you again for a trip of a lifetime. We will never forget it, thanks to all your planning.

Reply from Totally Spain
I recently returned from an unforgettable 2-week tour of central and northern Portugal that June of Totally Spain custom designed for me based on my love of history, art, local culture, and gastronomy. The hotels, cultural experiences, private transportation services, and private tours were all excellent, which did not surprise me because the previous year Belen had put together an incredible custom tour of Andalusia for me. The level of care, attention to detail, and personalized service the Totally Spain team has provided me are exceptional and I wholeheartedly would recommend them to anyone.

Reply from Totally Spain
This is my second time using Belen at Totally Spain for a planned vacation. My first trip was to Spain for 10 days and Belen put together a trip which left me and my wife with truly amazing life time memories. I used Belen again for my recent trip to Portugal and she again put together another amazing vacation. This vacation was stress free and enjoyable due to it being well planned out by Belen. Our tour guides were amazing and all the recommendations Belen gave helped again to create wonderful life time memories. I am looking forward to my next vacation to Spain with the guidance again from Belen at Totally Spain. I highly recommend Totally Spain's services.

Reply from Totally Spain
This was our second time using Ken Baldwin from Totally Spain. Last September he arranged our tour from Lisbon to Porto, Madrid and Barcelona. My wife loved Barcelona so much that we decided to return for five days and then take a cruise on the Mediterranean Sea. We spent 3 nights in Barcelona and 2 nights in Sitges. Every private car transfer and tour was prompt, and the Hotels were wonderful. His arrangements result in a stress free and enjoyable vacation. My experience is you get what you pay for, and Totally Spain provides excellent value.

Reply from Totally Spain
Belen put together an absolute ***-kickin' trip for us particularly in light of the short notice that we gave her. That is, spouse Irene and I discovered that we were suddenly committed in late February to meeting family in Palma, then Barcelona in only 26 days. Tours, language, and attractions were covered while in both those towns, but we needed someone to react fast to extend our trip alone from Barcelona to Madrid, to Seville, to Lisbon, to Fatima, and finally home to Michigan. By the way, considering the timeliness of this trip, a group tour was out of the question......but we're not real excited about the confinement of group tours anyway, maybe not that social, and prefer flexibility. In fact, we've never been on a group tour, not a private one either, for that matter....until now.
Imagine our apprehension as non-Spanish speakers in the wake of a recent trip to Bogota, Colombia where literally nobody spoke English (exaggerating here, but almost true) and our Spanish-fluent son was our only lifeline. Language-wise we were shell-shocked from that trip and wondering if we could really trust the axiom..."Well you can get by in Europe. Plenty of people know English." Then top that with the stress of picking the right attractions to visit, train transport, transfers to hotels...and, by the way, which hotels should we book? Totally Spain came to our rescue.
Yes. the other reviews are indeed true. The drivers were prompt and very courteous, picking us up and attentively guiding us to wherever we needed to be. The hotels were excellent with friendly personnel and great amenities without extravagance. The daily tour guides were delightful and instructive. It was very obvious to us that Belen knows the cities, the people, and the accommodations providing the best bang for your buck (uh, Euro, that is). We really loved the itinerary she put together for us.
Most importantly:
1. We worked with a few other travel agencies and found them somewhat unresponsive and sometimes difficult to reach. Belen, on the other hand, stayed right with us.....and bugged me to get movin' and decidin' else our window would close for reservations, etc. Whenever, I called she was there. Imagine a warm body to speak with ALWAYS. Whenever I e-mailed she was there. Thanks much for your tenacity, Belen!
2. Our private day trip from Lisbon to Fatima and back was very memorable. The travel provider (Amiroad) was top-notch and the driver was a kind and considerate man. He allowed us to walk and reflect privately as desired. Even bought us a gift that he knew would touch me personally.
3. Finally, the price was right.......very competitive. If you're looking for a private tour package, this is the place. Considering all the above, when it comes to Spain and Portugal, I would highly recommend you refrain from spending time with anyone else but Totally Spain. 5-star review all the way.
Dan and Irene Emeott, Grand Blanc, MI, USA

Reply from Totally Spain
My husband and I worked with Belen to plan a trip to Spain to celebrate milestone birthdays for both of us. I can't say enough positive things about working with her to tailor a trip around our wishes. She patiently answered our many questions and made great suggestions on where we may wish to visit. We are so happy with our experience and solidly recommend Totally Spain's services.

Reply from Totally Spain
Ken...Thank you for “exceeding” our expectations!
The days that we spent in Barcelona were perfectly planned and executed by your agency, and it’s representatives.
Both our private tour guide and private driver were an absolute pleasure.
They went out of their way to see that we were extremely happy and well accompanied. Our guide was incredibly knowledgeable and pleasant. Our driver was extremely polite and made us feel very comfortable. In addition, they were always punctual at times of pick ups at our hotel.
The tours we took with your recomendations gave us a wonderful glimpse into the history, culture and heritage of Barcelona and surrounding area. Our day trip to Girona and Empuries were an incredible experience.
Thank you for always being available to answer all of my questions and concerns, of which there were many. You are a true professional who clearly strives for complete customer satisfaction, and achieves it!
Thank you for putting together one of those, “trips of a lifetime” for us!
We will gladly recommend Totally Spain to anyone that we know who is considering a trip to Spain or Portugal.

Reply from Totally Spain
My wife and I just returned from our fabulous trip to Spain, which was arranged and coordinated by Ken and Olaia at Totally Spain.
Our Spain tour included Madrid, Toledo, Sevilla, Cordoba, Barcelona, and Montserrat. Included were city tours in each location, as well as nighttime tapas tours in Madrid and Barcelona. We also had both a cooking class and Flamenco show in Seville. The excursion to Montserrat included a visit to a winery where tapas and wines were served. Totally Spain also included tickets to additional sites, like the Prado museum in Madrid, that we could visit at our leisure.
Absolutely everything about our Spain tour was fantastic, including the various city and tapas tours, excursions, sites, cathedrals, museums, activities, food and wine, hotels, transfers, and trains. All of the arrangements were perfect.
We really enjoyed getting to know the various tour guides, including Esther and Teo (Walk and Eat) in Madrid, Carmen in Toledo, Adriana in Sevilla, David in Cordoba, Conchi and Lorea (The Barcelona Taste) in Barcelona, and Mayi in Montserrat. The drivers were also wonderful, especially Paul and Luis in Madrid, Marco in Sevilla, and David in Barcelona. Everyone was so nice and really made an extra effort in our behalf. Just to mention that the cooking class in Sevilla was a lot of fun and the Flamenco show was incredible.
Thank you Totally Spain for an amazing life-time experience.

Reply from Totally Spain
This is our second trip with Totally Spain and we have really enjoyed both of them. The latest was to the beautiful city of Cadiz and surrounding area. Ken Baldwin is really responsive, had great suggestions for our trip and had all of our transportation arranged in advance. The information packet we received had lots of interesting information, contact numbers for drivers that had already been arranged and suggestions for restaurants that we enjoyed. Drivers were all very polite and professional. The tours were small groups and with great guides. I would highly recommend them if you want a smooth, enjoyable and interesting experience.

Reply from Totally Spain
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